Troubleshooting Guide
Problem | Possible Cause | Solution |
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Scooter does not run | Undercharged battery | Charge the battery. A new battery should have been charged for at |
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| least 12 hours before using the scooter for the first time and up to 8 |
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| hours after each subsequent use. |
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| Check all connectors. Make sure the charger connector is tightly |
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| plugged into the charging port, and that the charger is plugged into |
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| the wall. |
| Charger is not working | Make sure power flow to the wall outlet is on. |
| Loose wires or connectors | You may check to see if your charger is working by using a volt meter |
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| or asking your local Razor authorized service center to test your |
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| charger for you. |
E100 only - Scooter must be traveling 3mph before motor will engage.
Kick start to 3mph then twist the throttle to start motor.
Scooter was running but | Tripped circuit breaker | Check all wires and connectors to make sure they are tight. |
suddenly stopped |
| The circuit breaker (next to on/off switch) will automatically shut off |
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| |
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| the power if the motor is overloaded. |
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| An excessive overload, such as too heavy a rider or too steep a hill, |
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| could cause the motor to overheat. If the scooter suddenly stops |
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| running, wait a few seconds and then push the breaker to reset the |
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| circuit. Correct the conditions that caused the breaker to trip and |
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| avoid repeatedly tripping the breaker. |
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Short run time (less than | Undercharged battery | Charge the battery. A new battery should have been charged for at |
30 minutes per charge) |
| least 12 hours before using the scooter for the first time and up to 8 |
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| hours after each subsequent use. |
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| Check all wires and connectors. Make sure the battery connector is |
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| tightly plugged into the charger connector, and that the charger is |
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| plugged into the wall. |
| Battery is old and will not accept | Make sure power flow to the wall outlet is on. |
| full charge | Even with proper care, a rechargeable battery does not last forever. |
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| |
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| Average battery life is 1 to 2 years depending on scooter use and |
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| conditions. Replace only with a Razor replacement battery. |
| Brakes are not adjusted properly | Refer to adjusting the brakes instructions on page 4. |
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Scooter runs sluggishly | Driving conditions are too stressful | Use only on solid, flat, clean and dry surfaces such as pavement or |
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| level ground. |
| Tires are not properly inflated | The tires are inflated when shipped, but they invariably will lose |
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| some pressure between the point of manufacturing and your |
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| purchase. Refer to instructions on page 5 of this manual to properly |
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| inflate tires. |
| Scooter is overloaded | Make sure you do not overload the scooter by allowing more than |
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| one rider at a time, exceeding the E100 120 lb. or E200 and E300 220 |
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| lb. maximum weight limit, going up a hill or towing objects behind |
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| the scooter. If the scooter is overloaded, the circuit breaker may trip |
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| and shut off power to the motor. Correct the driving conditions that |
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| caused the overload, wait a few seconds, and then push the breaker |
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| to reset the circuit. Avoid repeatedly tripping the circuit breaker. |
| Brake dragging | E100: Use your fingers to twist the adjuster in either direction until |
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| wheel is centered between pads. |
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| E200/E300: Adjust brake at lever (page 4) to allow wheel to spin |
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| without brake contact. |
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