RCA 25415 manual Auto Attendant Operation, Recording Auto Attendant Greetings

Auto Attendant Operation

If the caller does not enter an extension number after hearing the message, the Auto-Attendant waits about 5 seconds and replays the ATTENDANT OGA (out-going announcement) for the caller. If the caller still does not enter an extension number within 5 seconds;

a)the Greeting Only OGA “Sorry, no one is available to answer the call. Please call again.” will be played if the answering machine is set to off.

b)the greeting “Welcome to general delivery mailbox. Please leave your name and phone number after the tone.” will be played if the answering machine is set to on and mailbox sets to general.

If the caller presses 00 after hearing the message, the Auto-Attendant Auxiliary Outgoing Message plays. The caller can then enter an extension number, and the call will be redirected.

Recording Auto Attendant Greetings

There are three different Auto Attendant outgoing messages. They are Day Greeting, Night Greeting and Auxiliary Greeting.

Day Greeting is played during the time you set as day time. The Default Day Greeting is “Hello, please enter your party’s extension. If you do not know the extension number, press zero (0), zero (0).”

Night Greeting is played during the time you set as night time. The Default Night Greeting is “Hello, please enter your party’s extension. If you do not know the extension number, press zero (0), zero (0).”

Auxiliary Greeting is played when an outside caller presses the “0” key twice after hearing the Day or Night message. It is supposed to be recorded by you to tell the caller about the extension number list. The Default Auxiliary Greeting is “Please enter your party’s extension.”

You can follow the procedures listed below to record the your own greeting.

NOTE: When recording your own Day or Night Greeting be sure to include the following statement to inform your callers of the extension list. “If you do not know the extension number, press zero (0), zero (0).”

NOTE: When recording your own Auxilary Greeting you should include your extension listing. For example, “To reach Peter Jones, extension #1, for Mary Smith, extension #2, etc.

1.Press the MENU button while in standby mode.

2.Use the < REVIEW > button to scroll to AUTO ATTENDANT

3.Press the SELECT/SAVE button.

4.Use the < REVIEW > button to scroll to RECORD GREETING,

5.Press the SELECT/SAVE button.

6.Use the < REVIEW > button to scroll to DAY GREETING, or NIGHT GREETING or AUXILIARY GREETING.

7.Press the SELECT/SAVE button.

8.Wait for the beep. Then speak toward the phone in a normal tone of voice.

9.Press the SELECT/SAVE button to save, and the recorded greeting will be playback once.

Playback and Erasing Auto Attendant Greetings

1.Press the MENU button.

2.Use the < REVIEW > button to scroll to AUTO ATTENDANT

3.Press the SELECT/SAVE button.

4.Use the < REVIEW > button to scroll to PLAYBACK GREETING.

5.Press the SELECT/SAVE button.

6.Use the < REVIEW > button to scroll to DAY GREETING, or NIGHT GREETING, or AUXILIARY GREETING.

7.Press the SELECT/SAVE button.

8.The system plays the previously recorded greeting.

9.To erase the recorded greeting, press DELETE button during greeting playback. Press DELETE again to confirm the deletion. The default greeting will play back once after deletion.

NOTE: The default greeting cannot be deleted.

10. To stop playback, press EXIT.

Using Multiple Auto Attendants

An Auto Attendant is in use and cannot answer the incoming call when someone at that extension is:

-accessing messages, or

-using any of the lines to make or answer a call, or

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