Chapter 6 37
Other Information
Troubleshooting
Most problems with your TV/DVD can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative
who will visit your home for a fee to install your electronic entertainment system and to instruct you in its
operation. For details about this service, call 1-888-206-3359. For additional assistance while using your RCA
product, please visit www.rca.com/customersupport.

DVD Problems

Player won’t work
• Reset the TV/DVD by unplugging the AC power cord and plugging it back in.
Disc won’t play
• Check the type of disc. This TV/DVD only plays DVD discs, Audio CD discs, DVD-R/RW (video format only),
CD-DA, CD-R/RW discs with mp3, Windows Media-formatted content, and JPEG fi les (only 12cm sizes).
• If the disc is a DTS music CD, it requires a DTS decoder. If you have a DTS receiver hooked up to your TV/DVD
and you are still not getting sound, make sure the sound is set correctly (see Chapter 5).
• Both the TV/DVD and the disc are coded by region. If the regional codes don’t match, the disc can’t be played. This
TV/DVD is Region No. 1.
Play starts, but then stops immediately
• The disc is dirty. Clean it.
• Condensation has formed. Allow player to dry out.
No sound or distorted sound
• Make sure your TV/DVD is connected properly. Make sure all cables are securely inserted into the appropriate
jacks.
• You may need to readjust the Digital Output settings from the Sound menu (see Chapter 5).
• Sound is muted during still, frame advance, or slow-motion play.
• If you connected an audio or audio/video receiver to your TV/DVD, make sure you chose the correct input setting
on the receiver.
Can’t advance through a movie
• You can’t advance through the opening credits and warning information that appear at the beginning of movies
because the disc is programmed to prohibit that action.
The r icon appears on screen
• The feature or action cannot be completed at this time because:
1. The disc’s software restricts it.
2. The disc’s software doesn’t support that feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number that is out of range.
The picture is distorted
• The disc might be damaged. Try another disc.
Picture is distorted during forward and reverse scan
• It is normal for some distortion to appear while scanning.
Subtitle and/or audio language is not the one selected from the initial setting
• If the subtitle and/or audio language does not exist on the disc, the initial settings will not be seen/heard. The
disc’s priority language is selected instead. Set the subtitle and/or audio language manually through the DVD’s main
menu.