Assistance Section

How to Resolve Product Performance Problems

If you are experiencing product operation problems, please review the troubleshooting section before you call for service. If your operation problem relates to playing a Divx disc or Divx features but you are able to play regular CD audio and DVD discs, please call Divx toll-free at 1-888-456-DIVX(1-888-456-3489).

If you are experiencing a problem that doesn’t relate to Divx discs or other Divx features, please refer to the Limited Warranty (see below) for information on how to obtain repair service.

Limited Warranty

RCA Digital Video Disc (DVD) Player with Divx Capability

What your warranty covers:

Any defect in materials or workmanship.

For how long after your purchase:

90 days - Unit exchange, which includes parts and labor.

91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.

The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.

What we will do:

During the initial 90 days:

Exchange the DVD unit with a new or, at our option, refurbished unit.

After the 90 days and within one year:

Exchange the DVD unit with a new or, at our option, refurbished unit. We will bill you a flat exchange charge to replace a defective unit. This charge covers the labor cost for its repair.

What Your Warranty Does Not Cover:

Product operation and adjustment of customer controls.

Acts of God, such as but not limited to lightning damage.

Damage from misuse or neglect.

A unit that has been modified or incorporated into other products or is used for institutional or other commercial purposes.

Batteries.

Units purchased or serviced outside the U.S.A.

Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.

Storage fees may be charged by the exchange point if you fail to pick up the replacement unit in a timely manner.

How to get repair service:

If you are having a service related problem, call toll free 1-800-311-9263 (USA).

A representative will troubleshoot your problem over the phone.

If it is determined that you should receive a replacement unit, you will be provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.

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RCA RC5231Z What your warranty covers, For how long after your purchase, What we will do, How to get repair service

RC5231Z specifications

The RCA RC5231Z is a versatile and feature-rich smart speaker that has caught the attention of tech enthusiasts and casual users alike. This device is designed to seamlessly blend into any environment while offering advanced functionality and accessibility.

At the core of the RCA RC5231Z is its powerful audio performance. With high-fidelity sound output, it delivers crystal-clear audio quality that enhances music, podcasts, and voice commands. The speaker is equipped with dual drivers, which result in a richer sound experience, producing deep bass and clear highs. This makes the RC5231Z suitable for a range of audio applications, from enjoying your favorite music to engaging in immersive movie nights.

One of the standout features of the RCA RC5231Z is its integration with smart home technologies. The device is compatible with various voice assistants such as Amazon Alexa and Google Assistant, allowing users to control their smart home devices using simple voice commands. This level of integration makes the RC5231Z a hub for controlling smart lighting, security systems, and more, all from one central location.

The RCA RC5231Z also boasts wireless connectivity options, including Bluetooth and Wi-Fi, which opens up a world of possibilities for audio streaming. Users can easily connect their smartphones, tablets, and other devices without the hassle of wires. The built-in Wi-Fi allows for streaming music directly from popular platforms like Spotify and Apple Music, providing access to millions of songs with just a few taps.

In terms of design, the RC5231Z is sleek and modern, featuring a minimalist aesthetic that can complement any home decor. Its compact size ensures that it fits easily on shelves, desks, or kitchen counters, while the sleek finish adds a touch of elegance. Furthermore, the intuitive touch controls make it easy to navigate through music playlists or adjust volume levels.

Another notable characteristic is the RCA RC5231Z's energy-efficient design, which allows users to enjoy extended usage without worrying about excessive power consumption. This environmentally conscious approach ensures that the device not only performs well but is also friendly to the planet.

With all these features combined, the RCA RC5231Z stands out as a smart speaker that offers quality, convenience, and integration into today’s increasingly digital lifestyle. Whether you're a music lover or someone looking to enhance their home with smart technology, the RC5231Z is a delightful addition to any space.