RCA RC5231Z user manual Divx Problems Solutions

		Assistance Section
Troubleshooting
	Divx Problems	Solutions
	Player won’t play Divx discs,	• If you haven’t set up an account with Divx, call 1-888-NEW-DIVX.
	but it plays regular discs	• Make sure you’ve connected the telephone line cord.
		• Follow any instructions that appear on the screen.
	Can’t connect to Divx	• Make sure phone service is active.
		• Make sure the phone line is securely connected to the back of your player.
		• Somebody else may be on the phone. The phone can’t be used for regular
		calls at the same time you’re connecting to Divx.
		• If you use a voicemail or messaging service through the phone company,
		make sure you clear all messages. The delayed tone to alert you of calls
		interrupts the Divx connection.
		• If you have to dial a special number to make phone calls, you need to enter
		that number in the Dial Prefix menu that’s contained within the Divx menu.
		See p. 13 in “Setup and Connections” or p. 40 in “Using Your DVD Player’s
		Menu System.”
	Screen freezes when the	• Did somebody pick up the phone? Reset the player by unplugging it from its
	player is calling Divx	power source and plugging it back in.
	There isn’t any player	• Call Divx at 1-888-456-DIVX (1-888-456-3489)
	information on the initialization
	screen
	Mail message won’t erase	• Try resetting the player by unplugging it and plugging it back in.
	Specials message won’t erase	• Divx erases Specials messages when they’re outdated. You can’t erase a
		Specials message.
	A message has disappeared	• Specials messages are deleted by Divx when they’re outdated.
		• Your mailbox might be full — the previous message was deleted. Make sure
		you review your mail periodically and delete old messages.
		• Follow any instructions that may appear on the screen.

77