The Resume light is not on or flashing

Solution: The printheads or the cartridges are missing or not installed correctly. Make sure all four printheads and all eight ink cartridges are installed correctly. For more information, see the onscreen Help or the animated Quick Start Tutorial.

Printing problems

NOTE: Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region.

TIP: View the How do I? animations available from the HP Solution Center to see how to load paper in the main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and printheads.

The printer makes noises when I turn it on, or starts making noises after sitting unused for a while

Solution: The printer might make noises after a period of inactivity or when its power supply has been interrupted and then restored. This is normal operation. The printer is performing an automatic maintenance procedure to ensure it produces the best quality output. For more information, see Leave the printer plugged in.

English

Printing is very slow

Cause: You might be printing a PDF or a project containing high-resolution graphics or photos. Large, complex projects containing graphics or photos print slower than text documents.

Solution: Consider using lower resolution graphics in the project, if possible, or allow for longer print times in your workflow.

Paper does not feed into the printer correctly from the main tray

Solution

•If you are using non-HP brands of glossy media or thick media in the main tray, and the printer does not feed the paper or feeds multiple sheets through at once, try reducing the number of sheets in the main tray to 20, or use the specialty media tray to print on one sheet at a time.

•Remove the main tray from the printer and check that the paper stack is lying flat in the tray, and has not been pushed up over the paper stops. When you replace the tray, be sure to push the tray into the printer until it is seated correctly.

•There might be too much paper loaded in the tray. Check that the paper is not stacked above the height of the paper-length guide. If it is, remove some paper and try printing again.

•The paper guides might not be adjusted correctly. Make sure the paper-width and paper-length guides fit close to the edges of the paper without bending the paper.

•Two or more pieces of paper might be sticking together. Remove the paper from the main tray, fan the edges of the stack to separate the sheets of paper, and then reload the paper and try printing again.

•If the paper is wrinkled or bent, try using different paper.

•The paper might be too thin or too thick. Use HP inkjet paper for best results. For more information, see Choose the right paper or other media.

TIP: For more information on loading paper, see Choose the right paper or other media or view the How do I? animations available from the HP Solution Center.

Printing problems

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