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Chapter 5
HP support
If you still have a problem, follow these steps:
1.Check the documentation that came with the HP Photosmart.
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
•Fast access to qualified online support specialists
•Software and driver updates for the HP Photosmart
•Valuable HP Photosmart and troubleshooting information for common problems
•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart
3.For Europe only: Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.
4.Call HP support. Support options and availability vary by device, country/region, and language.
NOTE: For a list of support phone numbers, see the phone number list on the inside of the back cover.
Regulatory model identification number
For regulatory identification purposes, the product is assigned a Regulatory Model Number. The Regulatory Model Number for the product is
Environmental statements
For Environmental Stewardship information, see the onscreen Help. To learn how to access the onscreen Help, see Find more information.
36 Troubleshooting and support