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Chapter 5

Solution: Wait while the software finishes copying files; this might take several minutes. If, after several minutes, the computer is still not responding, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the printer software.

Printer hardware setup problems

If you are having problems related to printer hardware setup, check this section for possible solutions. If your issue is related to software setup, see Printer software installation problems. If any of the indicator lights on the printer control panel are flashing, see Error states and indicator light behavior for more information.

NOTE: For complete troubleshooting assistance on printer setup, see the animated Quick Start Tutorial on the HP Photosmart software CD. To view the Tutorial, follow these steps:

Windows: Insert the CD into your computer and click View Quick Start Tutorial.

Mac: Insert the CD into your computer, double-click the HP Software icon, and then double-click the HP Installer icon.

The animated Quick Start Tutorial on the CD provides instructions for setting up the printer and installing software along with troubleshooting information. To access the troubleshooting information, click Need help? on the bottom-left corner of the Quick Start Tutorial screen.

The printer is plugged in but will not turn on

Solution

The printer might have drawn too much power. Unplug the printer power cord from the back of the printer. Wait about 30 seconds, and then plug the cord back in. Turn on the printer.

The printer might be plugged into a power strip that is turned off. Turn on the power strip, and then turn on the printer.

The power cord could be defective.

I do not know where to insert the printheads

Solution: Make sure the blue printhead assembly cover is open all the way. Pull the blue handle forward to unlatch it, and then raise the cover all the way. The printhead slots will then be visible. For more information, see the Insert the printheads section of the animated Quick Start Tutorial.

I cannot remove the output tray

Solution

Pull the output tray straight towards you. Do not lift the forward edge upwards as you pull. It may take some force to pull the tray out.

Make sure you are not pulling the main tray (beneath the output tray) as you pull the output tray out.

Nothing happens when I press the Resume button

Solution: Make sure all four printheads and all eight ink cartridges are installed correctly. Check that both doors and the specialty media tray are closed. Wait for the Resume light to start flashing quickly, and then try pressing the Resume button again. If the printer calibration does not begin, there might be a paper jam. For more information on clearing paper jams, see Error message: There is a paper jam. Clear jam then press the Resume button on the printer.

30 Troubleshooting and support

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HP Pro B8800 Printer hardware setup problems, Printer is plugged in but will not turn on, Cannot remove the output tray

Pro B8800 specifications

The HP Pro B8800 series represents a significant advancement in printing technology, designed to meet the demands of businesses that require high-quality output and efficiency. This series focuses on delivering exceptional print quality, speed, and reliability, making it an ideal choice for professional environments.

One of the key features of the HP Pro B8800 is its impressive print resolution. With a maximum resolution of up to 1200 x 1200 dpi, this printer produces sharp and vibrant images, making it perfect for printing marketing materials, reports, and other professional documents that require a premium finish. The color accuracy is noteworthy, ensuring that images and graphics are rendered with precision and clarity.

Another significant characteristic of the B8800 series is its speed. These printers are designed to handle high-volume printing tasks without compromising on quality. With print speeds of up to 70 pages per minute for monochrome documents, and a commendable speed for color prints, users can expect fast turnaround times, enhancing productivity in busy work environments.

The HP Pro B8800 series also incorporates advanced technologies to streamline operations. This includes HP's JetIntelligence technology, which optimizes print performance and quality. JetIntelligence cartridges not only boost page yield, allowing for more efficient use of supplies, but they also feature a compact design that helps reduce energy consumption. As a result, businesses can expect lower operating costs while maintaining high-quality output.

Connectivity options are abundant in the B8800 series, with support for various wireless and wired printing capabilities. Users can print from their mobile devices via Wi-Fi Direct or NFC touch-to-print technology, making it easy to produce documents on the go. Furthermore, the printers are equipped with robust security features to protect sensitive data, ensuring compliance with industry standards.

In terms of user experience, HP has equipped the Pro B8800 series with an intuitive touchscreen interface, enabling easy navigation through the printer's features and settings. The ability to customize workflows enhances functionality, catering to diverse business needs.

In conclusion, the HP Pro B8800 series stands out as a powerful, reliable, and efficient printing solution for professional users. With its high-quality output, impressive speed, advanced technologies, and intuitive user interface, it is well-suited for any business looking to enhance its printing capabilities while controlling costs.