Appendix A (continued)
English
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| Solution: Make sure all eight ink cartridges are compatible with the |
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| printer and are installed correctly. If a "Cannot print" error message is |
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| displayed on your computer screen, replace the indicated ink |
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| cartridges. For more information, see Error message: Cannot print. If |
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| a “Cannot print” error does not appear on your computer screen and |
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| the ink cartridges are correctly installed, the indicated ink cartridges |
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| may be damaged. |
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| Check to see if your ink cartridge is still under warranty: |
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| • If the end of warranty date has been reached, purchase a new ink |
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| cartridge. |
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| • If the end of warranty date has not been reached, contact HP |
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| support. For more information, see HP support. |
Printhead light | On |
| The printer is busy servicing, aligning the printheads, or performing |
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| color calibration. |
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Ink cartridge lights | • | Ink cartridge lights: | One or more printheads are missing, not detected, damaged, or |
Printhead light |
| Flashing (two cartridge | incompatible. |
| lights corresponding to the | Solution: Make sure the indicated printhead is installed correctly and | |
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| colors that serve the | |
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| the printhead assembly cover is closed and latched. If the printhead is | |
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| affected printhead) | |
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| installed correctly but the lights continue to flash, the printhead may | |
| • | Printhead light: Flashing | |
| be damaged. Contact HP support for special instructions on | ||
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| troubleshooting printhead problems. |
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Toolbox light | Flashing quickly | The printer was unable to open the Toolbox (Windows)/HP Printer | |
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| Utility (Mac) on the computer screen. |
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| Solution: Make sure the computer is on and connected to the printer, |
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| and then press the Toolbox button again. If the Toolbox (Windows)/ |
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| HP Printer Utility (Mac) does not open, try restarting the computer and |
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| then pressing the Toolbox button again. If the Toolbox (Windows)/ |
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| HP Printer Utility (Mac) still does not open, reinstall the printer |
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| software. |
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| Flashing slowly | The printer is busy opening the Toolbox (Windows) or HP Printer Utility | |
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| (Mac) on the computer screen. |
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All lights | Flashing quickly | The printer has an irrecoverable hardware error. | |
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| Solution: Turn off the printer, and then unplug the power cord frorm |
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| the back of the printer. Wait 30 seconds and then plug the printer back |
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| in and turn it on. If all of the printer lights continue to flash, go to |
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| www.hp.com/support or contact HP support. |
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38 Error states and indicator light behavior