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Chapter 5

Printed pages are dropping off of the output tray

Solution: Always extend the output tray extension and flip up the paper catch when you print.

The printout is rippled or curled

Solution

•Check that the media type setting in the printer software matches the type of media loaded in the tray.

•Try a different print quality setting such as Normal or Best.

The document printed at an angle or is off-center

Solution: The paper might not be loaded correctly. Reload the paper, making sure it is correctly oriented in the tray and that the paper-width and paper-length guides fit close to the edges of the paper. For more information on loading paper, see Choose the right paper or other media or view the How do I? animations available from the HP Solution Center.

Colors are not printing satisfactorily

Solution

•The color management settings of the printer might not be set properly. For more information, see Color management.

•Check that the media type setting in the printer software matches the type of media loaded in the tray.

•Check if one or more of the ink cartridges are low on ink. For more information, see Check the ink levels.

•The printer color may need to be calibrated. For more information, see Align and calibrate the printer.

•Some of the ink nozzles on the printheads are clogged. Clean the printheads. See Clean the printheads automatically.

A blank page came out of the printer

Solution

NOTE: Check to make sure that the document you are printing does not have blank pages.

•You might have begun printing and then cancelled the process. If you cancelled the process before printing started, the printer might have already loaded paper in preparation for printing. The next time you print, the printer ejects the blank page before starting the new printing project.

•The printer picked two or more pages at once. Fan the paper stack before loading in main tray to separate the individual pages or reduce the number of sheets loaded.

The printer ejects the paper when preparing to print

Solution: Direct sunlight could be interfering with the operation of the automatic paper sensor. Move the printer out of direct sunlight.

Print quality is poor

Solution

•Use photo paper designed for the printer. For best results, use HP Advanced Photo paper.

•You might be printing on the wrong side of the paper. Make sure the paper is loaded in the main tray with the side to be printed facing down or in the specialty media tray with the side to be printed facing up.

32 Troubleshooting and support