•You might have selected a low-resolution setting on the digital camera. Reduce the print size of the image and try printing again. For better results in the future, set the digital camera to a higher photo resolution.

•There might be a problem with a printhead. Print a test page to check the condition of the printheads. For more information on printing a test page, see Print a test page.

◦If the test page indicates the printheads need to be aligned, align the printheads. See Align and calibrate the printer.

◦If the test page indicates the printheads need to be cleaned, run an automatic cleaning procedure from the printer control panel. For more information, see Clean the printheads automatically.

◦If automatic cleaning does not resolve the problem, try manually cleaning the nozzles on the printheads. For more information on cleaning the printheads manually, see the onscreen Help.

•Calibrate the printer color and check the color management settings. See Align and calibrate the printer and Color management for more information.

•If you are printing from a large file (for example, printing a large image at high dpi), and your system has insufficient RAM and/or a processor of insufficient speed, your print quality may be poor. Try the following workarounds, or increase your system processor speed and physical memory size (RAM). Please visit www.hp.com/support (search keyword: Photosmart Pro B8800) for more information on this issue. To optimize print quality for slow computers:

◦Close all applications except the application you are printing from. Make sure there are no processes running in the background.

◦Change your color management strategy to “Managed by Application,” or disable color management. See Color management for more information.

◦If you are printing a landscape image, rotate it into portrait orientation and select portrait orientation in the driver before printing.

For detailed troubleshooting information on print quality problems, see the onscreen Help.

English

Scrapes, scratches, or white lines are appearing in my prints

Solution

•Make sure the media you are using is flat. To flatten a sheet of media before printing, place the media in a plastic bag and gently bend it in the opposite direction of the curl. If the problem still occurs, try a different sheet of media.

•If you are using glossy HP Advanced Photo paper or HP Professional Satin Photo paper, try using the Photo Thick paper-type setting in the printer driver.

•Try cleaning the printheads. For more information, see Clean the printheads automatically.

•Try using the Maximum dpi print quality setting. For more information, see the onscreen Help.

Error messages

Error messages that are displayed on the printer screen can be divided into the following types:

•Paper errors

•Ink cartridge and printhead errors

Paper errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region.

TIP: View the How do I? animations available from the HP Solution Center to see how to load paper in the main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and printheads.

Error messages

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