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Chapter 5

Error message: Remove media

Solution: When you print on certain types of media using the specialty media tray, the printer does not fully eject the media from the printer. If the computer prompts you to remove media from the printer, grasp the media with both hands and gently pull it from the front of the printer.

Error message: There is a paper jam. Clear jam then press the Resume button on the printer

Solution: Try the following steps to clear the paper jam:

1.Open the top door and clear the printer of any paper obstructing the paper path. If needed, gently move the printhead assembly to one side to remove the paper.

2.Press the two releases on either side of the rear door to remove it and gently remove the jammed paper from the printer, then replace the rear access door.

3.Try pulling out the main tray and replacing it in the printer, making sure to push the tray in as far as it will go, until it is fully seated.

4.Press Resume after clearing a paper jam.

NOTE: 1 If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer.

NOTE: 2 Dry conditions can cause paper to curl, which can cause paper jams, so store expensive specialty media in a plastic bag rather than in the main tray.

Error message: Out of paper

Solution: Load paper in the tray from which the print job was initiated, and then press the button to print again. For paper-loading instructions, see Print from the main tray or Print from the specialty media tray (single- sheet feed).

Error message: Paper mismatch

Cause: The size of the paper in the tray does not match the photo size selected in the printer driver.

Solution: Press Cancel on the printer control panel, and re-start the print job, making sure to select the correct paper size in the driver or load paper that matches the driver paper-size setting.

Ink cartridge and printhead errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region.

TIP: View the How do I? animations available from the HP Solution Center to see how to load paper in the main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and printheads.

Error message: Cartridge problem

Cause: The specified ink cartridges are missing or damaged.

Solution: Make sure all eight ink cartridges are installed. If there are no ink cartridges missing, try removing the indicated cartridges and then reinstalling them. If this does not work, you might have a damaged ink cartridge.

34 Troubleshooting and support

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HP Pro B8800 manual Ink cartridge and printhead errors, Error message Remove media, Error message Out of paper
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Pro B8800 specifications

The HP Pro B8800 series represents a significant advancement in printing technology, designed to meet the demands of businesses that require high-quality output and efficiency. This series focuses on delivering exceptional print quality, speed, and reliability, making it an ideal choice for professional environments.

One of the key features of the HP Pro B8800 is its impressive print resolution. With a maximum resolution of up to 1200 x 1200 dpi, this printer produces sharp and vibrant images, making it perfect for printing marketing materials, reports, and other professional documents that require a premium finish. The color accuracy is noteworthy, ensuring that images and graphics are rendered with precision and clarity.

Another significant characteristic of the B8800 series is its speed. These printers are designed to handle high-volume printing tasks without compromising on quality. With print speeds of up to 70 pages per minute for monochrome documents, and a commendable speed for color prints, users can expect fast turnaround times, enhancing productivity in busy work environments.

The HP Pro B8800 series also incorporates advanced technologies to streamline operations. This includes HP's JetIntelligence technology, which optimizes print performance and quality. JetIntelligence cartridges not only boost page yield, allowing for more efficient use of supplies, but they also feature a compact design that helps reduce energy consumption. As a result, businesses can expect lower operating costs while maintaining high-quality output.

Connectivity options are abundant in the B8800 series, with support for various wireless and wired printing capabilities. Users can print from their mobile devices via Wi-Fi Direct or NFC touch-to-print technology, making it easy to produce documents on the go. Furthermore, the printers are equipped with robust security features to protect sensitive data, ensuring compliance with industry standards.

In terms of user experience, HP has equipped the Pro B8800 series with an intuitive touchscreen interface, enabling easy navigation through the printer's features and settings. The ability to customize workflows enhances functionality, catering to diverse business needs.

In conclusion, the HP Pro B8800 series stands out as a powerful, reliable, and efficient printing solution for professional users. With its high-quality output, impressive speed, advanced technologies, and intuitive user interface, it is well-suited for any business looking to enhance its printing capabilities while controlling costs.
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