5 Troubleshooting and support

The printer is designed to be reliable and easy to use, but if you have any problems, refer to this section for possible solutions.

If any of the indicator lights on the printer control panel are flashing, see Error states and indicator light behavior for more information. For additional troubleshooting information, see the onscreen Help.

Printer software installation problems

NOTE: Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region.

If the printer software did not install successfully or if the printer and computer are not communicating properly after software installation, check this section for possible solutions.

Before proceeding, check all cable connections between the printer and computer, and ensure that you are using the most recent version of the printer software.

The System Requirements dialog box is displayed during installation

Cause: A component of the computer system does not meet minimum system requirements.

Solution: Upgrade the component to the minimum system requirement and then reinstall the printer software.

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The computer could not read the HP Photosmart CD

Solution: Make sure the CD is not dirty or scratched. If other CDs work but the HP Photosmart one does not, you might have a damaged CD. You can request a new CD from HP support. If other CDs do not work, you might need to service the CD-ROM drive.

The installation software does not start automatically when the CD is inserted (Windows only)

Solution: From the Windows Start menu, select Run. Click Browse, and then navigate to the CD drive where you inserted the HP Photosmart CD. Double-click the setup.exe file.

The Found New Hardware wizard appears on computer (Windows only)

Cause: You might have connected the USB cable before completing the software installation.

Solution: Unplug the USB cable, click Cancel on the Found New Hardware wizard, and then restart the software installation. Do not connect the USB cable until prompted during software installation.

The Found New Hardware wizard cannot locate the drivers on the CD (Windows only)

Solution: Unplug the USB cable, click Cancel on the Found New Hardware wizard, and then restart the software installation. Do not connect the USB cable until prompted during software installation.

The computer stops responding during software installation

Cause: Virus protection software or another software program is running in the background and slowing down the installation process.

Troubleshooting and support

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HP Pro B8800 manual Troubleshooting and support, Printer software installation problems

Pro B8800 specifications

The HP Pro B8800 series represents a significant advancement in printing technology, designed to meet the demands of businesses that require high-quality output and efficiency. This series focuses on delivering exceptional print quality, speed, and reliability, making it an ideal choice for professional environments.

One of the key features of the HP Pro B8800 is its impressive print resolution. With a maximum resolution of up to 1200 x 1200 dpi, this printer produces sharp and vibrant images, making it perfect for printing marketing materials, reports, and other professional documents that require a premium finish. The color accuracy is noteworthy, ensuring that images and graphics are rendered with precision and clarity.

Another significant characteristic of the B8800 series is its speed. These printers are designed to handle high-volume printing tasks without compromising on quality. With print speeds of up to 70 pages per minute for monochrome documents, and a commendable speed for color prints, users can expect fast turnaround times, enhancing productivity in busy work environments.

The HP Pro B8800 series also incorporates advanced technologies to streamline operations. This includes HP's JetIntelligence technology, which optimizes print performance and quality. JetIntelligence cartridges not only boost page yield, allowing for more efficient use of supplies, but they also feature a compact design that helps reduce energy consumption. As a result, businesses can expect lower operating costs while maintaining high-quality output.

Connectivity options are abundant in the B8800 series, with support for various wireless and wired printing capabilities. Users can print from their mobile devices via Wi-Fi Direct or NFC touch-to-print technology, making it easy to produce documents on the go. Furthermore, the printers are equipped with robust security features to protect sensitive data, ensuring compliance with industry standards.

In terms of user experience, HP has equipped the Pro B8800 series with an intuitive touchscreen interface, enabling easy navigation through the printer's features and settings. The ability to customize workflows enhances functionality, catering to diverse business needs.

In conclusion, the HP Pro B8800 series stands out as a powerful, reliable, and efficient printing solution for professional users. With its high-quality output, impressive speed, advanced technologies, and intuitive user interface, it is well-suited for any business looking to enhance its printing capabilities while controlling costs.