Appendix B. Problem solving
Computer problems can be caused by hardware, software, or user error. Using the information in this section, you might be able to solve problems yourself or gather helpful information you can pass on to a service technician. You might also need to refer to your computer,
Problem descriptions
Review the following list for any problem descriptions that might fit your situation.
Your computer or
Take the following actions:
1.Make sure that the CD is inserted with the label side up or facing out if the drive is installed vertically.
2.Make sure that all devices are properly connected to the computer and the electrical outlet.
3.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover.
4.Make sure that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the cable. Replace the computer cover, and reattach all cables and power cords. Turn on the computer and attempt to open the CD tray by pressing the Eject/Load button. If the tray fails to open and the Busy indicator light does not display, turn off the computer and try replacing the
5.Make sure that the
6.Make sure that the IDE cable is connected to the correct IDE port connection. See ªStep 3. Selecting the IDE portº on page
7.Check the
8.Check to see if the middle connector on the IDE cable is attached to the IDE port on the system board. If it is, remove the connector and reattach the cable correctly. The middle port is used only if you are connecting two devices to the IDE port. If there are two devices on the IDE port, attach the
© Copyright IBM Corp. 2000 |
