Symptom

AC adapter

Does not power the OmniBook

Miscellaneous

Clock loses time

Computer gets hot

Computer pauses or runs sluggishly

Accessories

Docking product I/O problems

Call Center:

Suggestions

Try another ac adapter, if available.

Plug in ac adapter for 24 hours to charge backup battery.

It is normal for the computer to get hot.

Make sure the air vents are clear.

DOS games and other programs that drive CPU usage toward 100% can contribute.

May be normal Windows behavior (background processing can affect response time).

If the hard disk has spun down to conserve power, it can take several seconds to spin up. You can hear this. You can run BIOS Setup and change the hard disk timeout to match the Suspend time-out.

Certain background operations (such as HP COE virus scans) can affect performance while they’re running.

Some file browsers may be unresponsive while they’re processing a graphic image or waiting for broken network connections to time out.

Run BIOS Setup and try turning off smart CPU mode.

Check that ac power is connected.

Check settings in BIOS Setup.

Try using the corresponding OmniBook port.

Repair Center:

Likely Causes

AC adapter.

DC-DC PCA.

Motherboard.

Motherboard.

Fan.

Thermal connections. Heatsink damage.

CPU module.

Motherboard.

Docking product. Motherboard.

Repair Center:

Comments

The ac adapter is not repairable—it must be replaced.

Charge backup battery.

Check the fan.

Check for proper contact between CPU and its top plate, and between heatpipe and heatsink.

If computer slows after a period of continuous activity, check thermal connections and parts.

Test the corresponding OmniBook ports while undocked.

The port replicator and mini dock are not repairable—they must be exchanged.

The docking system is repairable—see its service manual.

Can not boot from

Check that the CD is

CD-ROM drive.

CD in CD-ROM

bootable.

 

drive

Check ESC key timing during

 

 

boot, or check boot order in

 

 

BIOS Setup.

 

The CD-ROM drive is not repairable—it must be exchanged.

3-10 Troubleshooting and Diagnostics

HP OmniBook 4100