∙On any computer with World Wide Web access, download the diagnostic software package from the OmniBook website (see page vi), run this file to unpack the files, then run diaginst to create the diagnostic disk.

Running the Diagnostic Test

1.Insert the diagnostic disk in the floppy drive.

2.Reboot the OmniBook.

3.Go through the first several screens.

4.When the hardware detection finishes, check the list of detected hardware. The following information and devices should be listed if applicable:

Product name

Main memory

Graphics adapter

Processor type

IDE drives

Serial ports

BIOS version

Floppy drives

Parallel port

Serial number

Keyboard

Audio device

Cache memory

 

 

Note

If a device is not detected or fails its test below, it may be configured incorrectly in the BIOS Setup utility (page 3-23). You can confirm the problem by running BIOS Setup and checking the settings.

5.Run the basic test. Press F2 to start the basic hardware test.

6.If you intend to exit without running advanced tests, press F4 to save system and test information in the Support Ticket log file, HPSUPPT.TXT. Then remove the diagnostic disk and press F3 to exit.

7.Run the advanced tests. Press F2 to open the advanced test screen.

8.Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the following keys to run tests:

ENTER

Runs the highlighted test.

F5 or SPACE

Marks or unmarks the highlighted test.

F6

Marks or unmarks all tests in the current menu.

F7

Marks or unmarks all tests in all menus.

F10

Runs all marked tests.

If any test fails, the error is logged (error code and description) and displayed temporarily (error code). If several errors occur, look for patterns that might indicate a common cause. See the table on page 3-14 for repair suggestions. Consider these suggestions in combination with other troubleshooting information.

9.When you are finished running tests, press ESC to exit the advanced tests.

10.Press F4 to save system and test information in the Support Ticket log file, HPSUPPT.TXT.

11.Exit. Press F3 to exit and reboot.

12.Optional: Check the log. On any computer, open the HPSUPPT.TXT log file on the diagnostic disk using Notepad or other text editor. It contains a hardware summary and a list of all test results and errors.

HP OmniBook 4100

Troubleshooting and Diagnostics 3-13