Manuals / HP / Computer Equipment / All in One Printer

HP Pro 8500A Premium - A910n, Pro 8500A - A910a manual Solve HP Digital Solutions problems

Models: Pro 8500A Premium - A910n Pro 8500A - A910a Pro 8500A Plus - A910g

1 246

Download 246 pages 25.01 Kb

Page 134

Chapter 9

Solve problems using HP Web sites

If you are having problems using HP Web sites from your computer, check the following:

•Make sure the computer that you are using is connected to the network.

•Make sure the Web browser meets the minimum system requirements. For more information, see HP Web site specifications.

•If your Web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your Web browser.

Solve HP Digital Solutions problems

This section covers the following topics:

•Solving HP Direct Digital Filing problems

•Solving HP Digital Fax problems

Solving HP Direct Digital Filing problems

This section covers the following topics:

•Common problems

•Unable to scan to network folder

•Unable to scan to e-mail

•The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)

Common problems

Scanned images are incorrectly cropped when scanning using Automatic paper size

Use the correct paper size if available, and only use Automatic when using small media/photos.

The printer is not set up correctly on the network

Make sure that the printer is set up properly and connected to the network:

•Try printing a document using the printer.

•Check the network settings for the printer and make sure it has a valid IP address.

•PING the printer and make sure that it is responding. For more information, see the documentation for your operating system.

•If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see Solve wired (Ethernet) network problems.

•If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, seeSolve wireless problems.

130 Solve a problem

Image 134

HP Pro 8500A Premium - A910n, Pro 8500A - A910a Solve HP Digital Solutions problems, Solve problems using HP Web sites

Contents

Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents Copy HP Digital SolutionsScan Fax Work with ink cartridges Solve a problemWeb Contents Solve copy problems Technical information HP supplies and accessories Printer management tools Additional fax setupNetwork setup Embedded Web server Visual AccessibilityGet started Mobility Front view Eco-TipsUnderstand the printer parts Printing supplies area Overview of buttons and lights Use the printer control panelBack view HP Officejet Pro 8500A A910a-f Label HP OfficeJet Pro 8500A A910g-z Control-panel display icons Icon Purpose Icon Purpose Change printer settings Finding the printer model number Select print media Recommended papers for printing and copying HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load media Load mediaLoad standard-size media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper To load transparencies Load transparenciesLoad custom-size media Insert a memory device To insert a memory card Install the accessories To connect a storage device To install the duplexer Install the duplexerInstall Tray To install Tray Maintain the printer Turn on accessories in the printer driverClean the scanner glass Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Turn the printer off Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print photos on photo paper Windows Print photosPrint on envelopes Mac OS Quality Best or Maximum dpi Print photos on photo paper Mac OSPrint photos from a memory device To print selected photos To print camera-selected photos using the Dpof standard Print Dpof photos Print borderless documents Set up custom sizes Mac OSPrint on special and custom-size paper Print on special or custom-size paper Mac OS Borderless Printing option, click Print Borderless Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Windows HP ePrintPrint on both sides duplexing Chapter Scan to a computer ScanScan an original Touch Start Scan Scan using WebscanScan to a memory card Scanning documents as editable text To scan using WebscanMake sure the scanner glass or ADF window is clean Make sure the document is loaded correctly HP Direct Digital Filing HP Digital SolutionsWhat are HP Digital Solutions? HP Digital Fax Requirements For Scan to E-mail, Fax to E-mail Set up the HP Digital SolutionsSet up HP Direct Digital Filing Mac OS Set Up Scan to Network FolderWindows Embedded Web server EWS Set up the outgoing e-mail profiles Set Up Scan to E-mailConfigure other e-mail options Set the Outgoing E-mail Profiles On the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use Scan to E-mail Use the HP Digital SolutionsUse HP Scan to Network Folder Use HP Digital Fax Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Send a standard fax FaxSend a fax Send a standard fax from the computer To send a standard fax from the printer control panel Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Touch Start Fax Schedule a fax to send laterTo send a fax from memory To schedule a fax from the printer control panel Send a fax in Error Correction Mode Send a fax to multiple recipients To receive a fax manually Receive a faxReceive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Off Forward faxes to another number Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the printer control panel To forward faxes from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel Set up speed-dial entries Set up and change speed-dial entries To change speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entries Delete speed-dial entries Change fax settingsConfigure the fax header Print a list of speed-dial entries Change the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the dial type Set the dial typeTo change the answer ring pattern for distinctive ring Touch to select Tone Dialing or Pulse Dialing Set the redial optionsSet the fax speed To set the redial options To set the fax sound volume Fax and digital phone servicesSet the fax sound volume Touch Fax Sound Volume Use reports Print fax confirmation reports Print fax error reports Print the details of the last fax transaction Print and view the fax logClear the fax log Print a Caller ID Report To view the Call History Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printheads Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Store printheads Store printing suppliesStore ink cartridges HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAlignment fails Something on the page is missing or incorrect Printer takes a long time to printBlank or partial page printed Solve print quality problems Placement of the text or graphics is wrong Check the printheads and ink cartridges General print quality troubleshootingMeaningless characters print Check the paper quality Ink is not filling the text or graphics completely Check the print settingsInk is smearing Check the document file Wrong colors are printing Output is faded or dull coloredColors are printing as black and white Printout shows bleeding colors Colors do not line up correctly Use a higher print quality settingCheck the graphics placement Check the paper type Printhead maintenance Text or graphics are streaked To print the print quality diagnostic To check printhead health To align the printheads To calibrate the linefeed To clean the printheadsPrintheads To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Solve copy problems No copy came out Size is reduced Copies are blankDocuments are missing or faded Copy quality is poor Copy defects are apparent Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Scanner did nothing Text cannot be edited Scan takes too longPart of the document did not scan or text is missing Check the originals Reload document and then restart job Error messages appearScanned image quality is poor Original is a second-generation photo or picture Graphics look different from the original Image quality is better when printedScan defects are apparent Take steps to improve the scan quality Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 119 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Solving HP Direct Digital Filing problems Solve HP Digital Solutions problemsSolve problems using HP Web sites Printer is not set up correctly on the network Disk is full Network folder has not been set up correctlyServer name cannot be found or resolved Sending large e-mail messages Solving HP Digital Fax problemsFilename prefix has not been set up correctly Incorrect date and time on faxes Error conditions are interfering with HP Digital FaxInternal memory is full Check the memory device Solve memory device problemsPrinter cannot read the memory device Printer cannot read photos on the memory device Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory device slot Make sure the wireless 802.11 light is turned on Solve wireless problemsBasic wireless troubleshooting Restart components of the wireless network Advanced wireless troubleshooting Run the Wireless Network Test To check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions Printing Check the computer Check your network setupEmbedded Web server cannot be opened Check your Web browser HP software installation suggestions Troubleshoot installation issuesHardware installation suggestions Check the hardware connections General network troubleshooting Solve network problemsVerify installation preliminaries Problems connecting to a wired network Understand the Self Test Diagnostic To reset the printers network settings Understand the network configuration To print the Self Test Diagnostic Understand the network configuration 149 Clear jams Clear paper jams To clear a jam Chapter Avoid paper jams To clear a paper jam in the automatic document feeder Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Product features and capacities Printer specificationsPhysical specifications Feature Capacity Printer processor Processor and memory specificationsSystem requirements Operating system compatibility Media specifications Network protocol specificationsEmbedded Web server specifications Standard media sizes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer Envelopes Photo media Media size Tray DuplexerCards Other media Duplexer Paper 60 to 105 g/m2 Guidelines for printing on both sides of a Tray Type Weight CapacitySet minimum margins Media Left Right Top Bottom Margin Fax specifications Print specificationsCopy specifications Environmental specifications Scan specificationsHP Web site specifications Electrical specifications Memory card specifications Acoustic emission specificationsMemory device specifications USB flash drives Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 171 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation Appendix a Technical information European Union regulatory notice Regulatory model number Declaration of Conformity Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheads HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA Other equipment or services sharing your fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Back view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settings Configure the printer’s firewall settings View IP settingsChange IP settings Set link speed Creating and using firewall rules Limit Touch Restore Network Defaults, and then select Yes Set up the printer for wireless communicationReset network settings Security settings Understand 802.11 wireless network settingsCommunication mode Network name Ssid Change the connection method Test the wireless connectionGuidelines for ensuring wireless network security To add hardware addresses to a WAP Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network Other guidelines To uninstall from a Windows computer, method To uninstall from a Macintosh computer, methodPage HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web server About cookies To open the embedded Web server How do I? Fax memory full Errors WindowsPrinthead problem Printer disconnected Solution 2 Install the printheads correctly Cartridge ProblemSolution 1 Turn the printer off and on Solution 3 Clean the electrical contacts Paper Mismatch Solution 2 Install the ink cartridges correctlySolution 3 Replace the ink cartridge Cartridge cradle cannot move Printer Paused Printer is out of paperPrinter Offline Document failed to print Previously used ink cartridge installed Symbols/Numerics IndexPage Page OCR Page Page Twain 240