HP Pro 8500A - A910a, Pro 8500A Plus - A910g instruction

Chapter 9

that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet.

The printer is having problems sending and receiving faxes

Solution: Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the Power light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer.

After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on.

Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able to send or receive faxes if the fax memory is full (limited by printer memory).

Solution:

•Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be

122 Solve a problem

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HP Pro 8500A - A910a, Pro 8500A Plus - A910g manual Printer is having problems sending and receiving faxes

Contents

Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents HP Digital Solutions ScanCopy Fax Solve a problem WebWork with ink cartridges Contents Solve copy problems Technical information HP supplies and accessories Additional fax setup Network setupPrinter management tools Embedded Web server Visual AccessibilityGet started Mobility Eco-Tips Understand the printer partsFront view Printing supplies area Use the printer control panel Back viewOverview of buttons and lights HP Officejet Pro 8500A A910a-f Label HP OfficeJet Pro 8500A A910g-z Control-panel display icons Icon Purpose Icon Purpose Change printer settings Finding the printer model number Select print media Recommended papers for printing and copying Recommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper Tips for selecting and using media Load an original on the scanner glassHP Photo Value Packs Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the document feeder tray Load media Load standard-size mediaTo load media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper Load transparencies Load custom-size mediaTo load transparencies Insert a memory device To insert a memory card Install the accessories To connect a storage device To install the duplexer Install the duplexerInstall Tray To install Tray Turn on accessories in the printer driver Clean the scanner glassMaintain the printer Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Turn the printer off Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print photos Print on envelopes Mac OSPrint photos on photo paper Windows Quality Best or Maximum dpi Print photos on photo paper Mac OSPrint photos from a memory device To print selected photos To print camera-selected photos using the Dpof standard Print Dpof photos Print borderless documents Set up custom sizes Mac OSPrint on special and custom-size paper Print on special or custom-size paper Mac OS Print borderless documents Windows Print borderless documents Mac OSBorderless Printing option, click Print Borderless HP ePrint Print on both sides duplexingPerform two-sided printing Windows Chapter Scan Scan an originalScan to a computer Scan using Webscan Scan to a memory cardTouch Start Scan Scanning documents as editable text To scan using WebscanMake sure the scanner glass or ADF window is clean Make sure the document is loaded correctly HP Direct Digital Filing HP Digital SolutionsWhat are HP Digital Solutions? HP Digital Fax Requirements Set up the HP Digital Solutions Set up HP Direct Digital FilingFor Scan to E-mail, Fax to E-mail Mac OS Set Up Scan to Network FolderWindows Embedded Web server EWS Set up the outgoing e-mail profiles Set Up Scan to E-mailConfigure other e-mail options Set the Outgoing E-mail Profiles On the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use the HP Digital Solutions Use HP Scan to Network FolderUse Scan to E-mail Use HP Digital Fax Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panel Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Touch Start Fax Schedule a fax to send laterTo send a fax from memory To schedule a fax from the printer control panel Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax Receive a fax manuallyTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Off Forward faxes to another number Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the printer control panel Set the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel Set up speed-dial entries Set up and change speed-dial entries To change speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entries Delete speed-dial entries Change fax settingsConfigure the fax header Print a list of speed-dial entries Set the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the dial type To change the answer ring pattern for distinctive ringTo set the dial type Touch to select Tone Dialing or Pulse Dialing Set the redial optionsSet the fax speed To set the redial options To set the fax sound volume Fax and digital phone servicesSet the fax sound volume Touch Fax Sound Volume Use reports Print fax confirmation reports Print fax error reports Print the details of the last fax transaction Print and view the fax logClear the fax log Print a Caller ID Report To view the Call History Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printheads Check the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Store printing supplies Store ink cartridgesStore printheads Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers $OJ«ULH General troubleshooting tips and resources Solve printing problemsAfter the phone support period Printer shuts down unexpectedly Alignment failsPrinter is not responding nothing prints Printer takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Solve print quality problems Placement of the text or graphics is wrong Check the printheads and ink cartridges General print quality troubleshootingMeaningless characters print Check the paper quality Ink is not filling the text or graphics completely Check the print settingsInk is smearing Check the document file Wrong colors are printing Output is faded or dull coloredColors are printing as black and white Printout shows bleeding colors Colors do not line up correctly Use a higher print quality settingCheck the graphics placement Check the paper type Printhead maintenance Text or graphics are streaked To print the print quality diagnostic To check printhead health To align the printheads To clean the printheads PrintheadsTo calibrate the linefeed To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Solve copy problems No copy came out Copies are blank Documents are missing or fadedSize is reduced Copy quality is poor Copy defects are apparent Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Scanner did nothing Text cannot be edited Scan takes too longPart of the document did not scan or text is missing Check the originals Reload document and then restart job Error messages appearScanned image quality is poor Original is a second-generation photo or picture Graphics look different from the original Image quality is better when printedScan defects are apparent Take steps to improve the scan quality Solve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 119 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not print Solve problems using HP Web sites and services Solve problems using HP Web servicesComputer cannot receive faxes Fax to PC and Fax to Mac Solving HP Direct Digital Filing problems Solve HP Digital Solutions problemsSolve problems using HP Web sites Printer is not set up correctly on the network Network folder has not been set up correctly Server name cannot be found or resolvedDisk is full Solving HP Digital Fax problems Filename prefix has not been set up correctlySending large e-mail messages Error conditions are interfering with HP Digital Fax Internal memory is fullIncorrect date and time on faxes Solve memory device problems Printer cannot read the memory deviceCheck the memory device Printer cannot read photos on the memory device Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory device slot Make sure the wireless 802.11 light is turned on Solve wireless problemsBasic wireless troubleshooting Restart components of the wireless network Advanced wireless troubleshooting Run the Wireless Network Test To check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions Printing Check the computer Check your network setupEmbedded Web server cannot be opened Check your Web browser HP software installation suggestions Troubleshoot installation issuesHardware installation suggestions Check the hardware connections General network troubleshooting Solve network problemsVerify installation preliminaries Problems connecting to a wired network Understand the Self Test Diagnostic To reset the printers network settings Understand the network configuration To print the Self Test Diagnostic Understand the network configuration 149 Clear jams Clear paper jams To clear a jam Chapter Avoid paper jams To clear a paper jam in the automatic document feeder Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Product features and capacities Printer specificationsPhysical specifications Feature Capacity Printer processor Processor and memory specificationsSystem requirements Operating system compatibility Network protocol specifications Embedded Web server specificationsMedia specifications Standard media sizes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer Envelopes Photo media Media size Tray DuplexerCards Other media Duplexer Paper 60 to 105 g/m2 Guidelines for printing on both sides of a Tray Type Weight CapacitySet minimum margins Media Left Right Top Bottom Margin Print specifications Copy specificationsFax specifications Environmental specifications Scan specificationsHP Web site specifications Electrical specifications Memory card specifications Acoustic emission specificationsMemory device specifications USB flash drives Regulatory information FCC statement Vcci Class B compliance statement for users in Japan LED indicator statement Gloss of housing of peripheral devices for GermanyNoise emission statement for Germany Appendix a Regulatory information 171 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation Appendix a Technical information European Union regulatory notice Regulatory model number Declaration of Conformity Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheads HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA Other equipment or services sharing your fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Back view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settings Configure the printer’s firewall settings View IP settingsChange IP settings Set link speed Creating and using firewall rules Limit Set up the printer for wireless communication Reset network settingsTouch Restore Network Defaults, and then select Yes Security settings Understand 802.11 wireless network settingsCommunication mode Network name Ssid Test the wireless connection Guidelines for ensuring wireless network securityChange the connection method To add hardware addresses to a WAP Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network Other guidelines To uninstall from a Windows computer, method To uninstall from a Macintosh computer, methodPage HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web server About cookies To open the embedded Web server How do I? Fax memory full Errors WindowsPrinthead problem Printer disconnected Solution 2 Install the printheads correctly Cartridge ProblemSolution 1 Turn the printer off and on Solution 3 Clean the electrical contacts Paper Mismatch Solution 2 Install the ink cartridges correctlySolution 3 Replace the ink cartridge Cartridge cradle cannot move Printer Paused Printer is out of paperPrinter Offline Document failed to print Previously used ink cartridge installed Symbols/Numerics IndexPage Page OCR Page Page Twain 240