Manuals / HP / Computer Equipment / All in One Printer

HP Pro 8500A Premium - A910n Troubleshoot installation issues, Hardware installation suggestions

Models: Pro 8500A Premium - A910n Pro 8500A - A910a Pro 8500A Plus - A910g

1 246

Download 246 pages 25.01 Kb

Page 149

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Check the printheads and ink cartridges

•Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The printer cannot work if they are not all installed.

•Make sure that the printhead latch is closed correctly.

•If the display shows a printhead error message, clean the contacts on the printheads.

HP software installation suggestions

Check the computer system

•Make sure that your computer is running one of the supported operating systems.

•Make sure that the computer meets at least the minimum system requirements.

•In the Windows Device Manager, make sure that the USB drivers have not been disabled.

•If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the printer driver. Restart your computer, and reinstall the printer driver.

Troubleshoot installation issues

145

Image 149

HP Pro 8500A Premium - A910n, Pro 8500A - A910a manual Troubleshoot installation issues, Hardware installation suggestions

Contents

Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company notices Contents Copy HP Digital SolutionsScan Fax Work with ink cartridges Solve a problemWeb Contents Solve copy problems Technical information HP supplies and accessories Printer management tools Additional fax setupNetwork setup Embedded Web server Get started AccessibilityVisual Mobility Front view Eco-TipsUnderstand the printer parts Printing supplies area Overview of buttons and lights Use the printer control panelBack view Label HP Officejet Pro 8500A A910a-f HP OfficeJet Pro 8500A A910g-z Icon Purpose Control-panel display icons Icon Purpose Finding the printer model number Change printer settings Recommended papers for printing and copying Select print media HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load media Load mediaLoad standard-size media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper To load transparencies Load transparenciesLoad custom-size media To insert a memory card Insert a memory device To connect a storage device Install the accessories Install Tray Install the duplexerTo install the duplexer To install Tray Maintain the printer Turn on accessories in the printer driverClean the scanner glass Clean the automatic document feeder Clean the exterior Turn the printer off To clean the rollers or separator pad Print documents Print Print documents Windows Print brochuresPrint documents Mac OS Print brochures Windows Print brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or Best Print photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos from a memory device Print photos on photo paper Mac OSQuality Best or Maximum dpi To print selected photos Print Dpof photos To print camera-selected photos using the Dpof standard Print on special and custom-size paper Set up custom sizes Mac OSPrint borderless documents Print on special or custom-size paper Mac OS Borderless Printing option, click Print Borderless Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Windows HP ePrintPrint on both sides duplexing Chapter Scan to a computer ScanScan an original Touch Start Scan Scan using WebscanScan to a memory card Make sure the scanner glass or ADF window is clean To scan using WebscanScanning documents as editable text Make sure the document is loaded correctly What are HP Digital Solutions? HP Digital SolutionsHP Direct Digital Filing HP Digital Fax Requirements For Scan to E-mail, Fax to E-mail Set up the HP Digital SolutionsSet up HP Direct Digital Filing Windows Set Up Scan to Network FolderMac OS Embedded Web server EWS Configure other e-mail options Set Up Scan to E-mailSet up the outgoing e-mail profiles Set the Outgoing E-mail Profiles On the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use Scan to E-mail Use the HP Digital SolutionsUse HP Scan to Network Folder Use HP Digital Fax Copy Change copy settingsCopy documents To copy documents To change copy settings for a single job Send a standard fax FaxSend a fax To send a standard fax from the printer control panel Send a standard fax from the computer To send a fax manually from an extension phone Send a fax manually from a phone Send a fax from memory Send a fax using monitor dialing To send a fax from memory Schedule a fax to send laterTouch Start Fax To schedule a fax from the printer control panel Send a fax to multiple recipients Send a fax in Error Correction Mode To receive a fax manually Receive a faxReceive a fax manually To set backup fax from the printer control panel Set up backup faxOn Error Only Off Poll to receive a fax Reprint received faxes from memoryForward faxes to another number To reprint faxes in memory from the printer control panel To forward faxes from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panel Set up and change speed-dial entries Set up speed-dial entries To set up group speed-dial entries Set up and change group speed-dial entriesTo change speed-dial entries To change group speed-dial entries Configure the fax header Change fax settingsDelete speed-dial entries Print a list of speed-dial entries Change the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the dial type Set the dial typeTo change the answer ring pattern for distinctive ring Set the fax speed Set the redial optionsTouch to select Tone Dialing or Pulse Dialing To set the redial options Set the fax sound volume Fax and digital phone servicesTo set the fax sound volume Touch Fax Sound Volume Print fax confirmation reports Use reports Print fax error reports Clear the fax log Print and view the fax logPrint the details of the last fax transaction Print a Caller ID Report To view the Call History HP Apps Web Marketsplash by HP Information on ink cartridges and the printheads Work with ink cartridges Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Store printheads Store printing suppliesStore ink cartridges HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support period $OJ«ULH After the phone support period General troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAlignment fails Something on the page is missing or incorrect Printer takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Solve print quality problems Meaningless characters print General print quality troubleshootingCheck the printheads and ink cartridges Check the paper quality Ink is smearing Check the print settingsInk is not filling the text or graphics completely Check the document file Colors are printing as black and white Output is faded or dull coloredWrong colors are printing Printout shows bleeding colors Check the graphics placement Use a higher print quality settingColors do not line up correctly Check the paper type Text or graphics are streaked Printhead maintenance To check printhead health To print the print quality diagnostic To align the printheads To calibrate the linefeed To clean the printheadsPrintheads To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Media is not coming out correctly No copy came out Solve copy problems Size is reduced Copies are blankDocuments are missing or faded Copy defects are apparent Copy quality is poor Printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Scanner did nothing Part of the document did not scan or text is missing Scan takes too longText cannot be edited Check the originals Scanned image quality is poor Error messages appearReload document and then restart job Original is a second-generation photo or picture Scan defects are apparent Image quality is better when printedGraphics look different from the original Take steps to improve the scan quality Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 119 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Phone cord that came with my printer is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Solve problems using HP Web sites Solve HP Digital Solutions problemsSolving HP Direct Digital Filing problems Printer is not set up correctly on the network Disk is full Network folder has not been set up correctlyServer name cannot be found or resolved Sending large e-mail messages Solving HP Digital Fax problemsFilename prefix has not been set up correctly Incorrect date and time on faxes Error conditions are interfering with HP Digital FaxInternal memory is full Check the memory device Solve memory device problemsPrinter cannot read the memory device General network troubleshooting Solve wired Ethernet network problemsPrinter cannot read photos on the memory device Check the memory device slot Basic wireless troubleshooting Solve wireless problemsMake sure the wireless 802.11 light is turned on Restart components of the wireless network Run the Wireless Network Test Advanced wireless troubleshooting Make sure that the printer is connected to your network To check a wireless connection To access the EWS Check to see if you can access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Advanced firewall information Solve printer management problemsIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing Embedded Web server cannot be opened Check your network setupCheck the computer Check your Web browser Hardware installation suggestions Troubleshoot installation issuesHP software installation suggestions Check the hardware connections Verify installation preliminaries Solve network problemsGeneral network troubleshooting Problems connecting to a wired network To reset the printers network settings Understand the Self Test Diagnostic To print the Self Test Diagnostic Understand the network configuration Understand the network configuration 149 Clear jams To clear a jam Clear paper jams Chapter To clear a paper jam in the automatic document feeder Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Feature Capacity System requirements Processor and memory specificationsPrinter processor Operating system compatibility Media specifications Network protocol specificationsEmbedded Web server specifications Understand supported sizes Media size Tray Duplexer Understand specifications for supported mediaStandard media sizes Envelopes Cards Media size Tray DuplexerPhoto media Other media Duplexer Paper 60 to 105 g/m2 Set minimum margins Tray Type Weight CapacityGuidelines for printing on both sides of a Media Left Right Top Bottom Margin Fax specifications Print specificationsCopy specifications HP Web site specifications Scan specificationsEnvironmental specifications Electrical specifications Memory device specifications Acoustic emission specificationsMemory card specifications USB flash drives Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 171 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Appendix a Technical information Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Order printing supplies online HP supplies and accessoriesSupplies Ink cartridges and printheads HP media Set up faxing parallel phone systems Additional fax setup USA Select the correct fax setup for your home or office Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Back view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Test fax setup Serial-type fax setup To test fax setup via the printer control panel Change basic network settings Network setupChange advanced network settings View and print network settings Change IP settings View IP settingsConfigure the printer’s firewall settings Set link speed Creating and using firewall rules Limit Touch Restore Network Defaults, and then select Yes Set up the printer for wireless communicationReset network settings Communication mode Understand 802.11 wireless network settingsSecurity settings Network name Ssid Change the connection method Test the wireless connectionGuidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo add hardware addresses to a WAP Other guidelines To uninstall from a Macintosh computer, method To uninstall from a Windows computer, methodPage HP printer software Windows Printer management toolsHP Utility Mac OS Embedded Web server To open the embedded Web server About cookies How do I? Printhead problem Errors WindowsFax memory full Printer disconnected Solution 1 Turn the printer off and on Cartridge ProblemSolution 2 Install the printheads correctly Solution 3 Clean the electrical contacts Solution 3 Replace the ink cartridge Solution 2 Install the ink cartridges correctlyPaper Mismatch Cartridge cradle cannot move Printer Offline Printer is out of paperPrinter Paused Document failed to print Previously used ink cartridge installed Index Symbols/NumericsPage Page OCR Page Page Twain 240