HP Pro 8500A Premium - A910n, Pro 8500A - A910a specification

•HP Software (Windows): Open the HP software that was included with the printer. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions.

•HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Clean Printheads.

To clean the printhead contacts manually

After the printheads are installed, you might get a control-panel message telling you the printer cannot print. If you receive this message, you might need to clean the electrical contacts on the printheads and in the printer. Make sure there is paper in the printer before you start. See Load media for more information.

CAUTION: Electrical contacts contain sensitive electronic components that can be damaged easily.

1.Open the top cover.

2.Touch Change Printheads on the printer control panel. Wait for the carriage to stop moving, and then unplug the power cord from the printer.

3.Lift the printhead latch.

Solve print quality problems

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HP Pro 8500A Premium - A910n, Pro 8500A - A910a, Pro 8500A Plus - A910g To clean the printhead contacts manually

Contents

Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Copy HP Digital SolutionsScan Fax Work with ink cartridges Solve a problemWeb Contents Solve copy problems Technical information HP supplies and accessories Printer management tools Additional fax setupNetwork setup Embedded Web server Mobility AccessibilityGet started Visual Front view Eco-TipsUnderstand the printer parts Printing supplies area Overview of buttons and lights Use the printer control panelBack view Label HP Officejet Pro 8500A A910a-f HP OfficeJet Pro 8500A A910g-z Icon Purpose Control-panel display icons Icon Purpose Finding the printer model number Change printer settings Recommended papers for printing and copying Select print media HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load media Load mediaLoad standard-size media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper To load transparencies Load transparenciesLoad custom-size media To insert a memory card Insert a memory device To connect a storage device Install the accessories To install Tray Install the duplexerInstall Tray To install the duplexer Maintain the printer Turn on accessories in the printer driverClean the scanner glass Clean the automatic document feeder Clean the exterior Turn the printer off To clean the rollers or separator pad Print documents Print Print brochures Windows Print brochuresPrint documents Windows Print documents Mac OS Quality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes Windows Print photos on photo paper Windows Print photosPrint on envelopes Mac OS To print selected photos Print photos on photo paper Mac OSPrint photos from a memory device Quality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standard Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint on special and custom-size paper Print borderless documents Borderless Printing option, click Print Borderless Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Windows HP ePrintPrint on both sides duplexing Chapter Scan to a computer ScanScan an original Touch Start Scan Scan using WebscanScan to a memory card Make sure the document is loaded correctly To scan using WebscanMake sure the scanner glass or ADF window is clean Scanning documents as editable text HP Digital Fax HP Digital SolutionsWhat are HP Digital Solutions? HP Direct Digital Filing Requirements For Scan to E-mail, Fax to E-mail Set up the HP Digital SolutionsSet up HP Direct Digital Filing Embedded Web server EWS Set Up Scan to Network FolderWindows Mac OS Set the Outgoing E-mail Profiles Set Up Scan to E-mailConfigure other e-mail options Set up the outgoing e-mail profiles On the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use Scan to E-mail Use the HP Digital SolutionsUse HP Scan to Network Folder Use HP Digital Fax To copy documents Change copy settingsCopy Copy documents To change copy settings for a single job Send a standard fax FaxSend a fax To send a standard fax from the printer control panel Send a standard fax from the computer To send a fax manually from an extension phone Send a fax manually from a phone Send a fax from memory Send a fax using monitor dialing To schedule a fax from the printer control panel Schedule a fax to send laterTo send a fax from memory Touch Start Fax Send a fax to multiple recipients Send a fax in Error Correction Mode To receive a fax manually Receive a faxReceive a fax manually Off Set up backup faxTo set backup fax from the printer control panel On Error Only To reprint faxes in memory from the printer control panel Reprint received faxes from memoryPoll to receive a fax Forward faxes to another number To forward faxes from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC or Fax to Mac settings Set up and change speed-dial entries Set up speed-dial entries To change group speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change speed-dial entries Print a list of speed-dial entries Change fax settingsConfigure the fax header Delete speed-dial entries Change the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the dial type Set the dial typeTo change the answer ring pattern for distinctive ring To set the redial options Set the redial optionsSet the fax speed Touch to select Tone Dialing or Pulse Dialing Touch Fax Sound Volume Fax and digital phone servicesSet the fax sound volume To set the fax sound volume Print fax confirmation reports Use reports Print fax error reports Print a Caller ID Report Print and view the fax logClear the fax log Print the details of the last fax transaction To view the Call History HP Apps Web Marketsplash by HP Information on ink cartridges and the printheads Work with ink cartridges Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Store printheads Store printing suppliesStore ink cartridges HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support period $OJ«ULH After the phone support period General troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAlignment fails Something on the page is missing or incorrect Printer takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Solve print quality problems Check the paper quality General print quality troubleshootingMeaningless characters print Check the printheads and ink cartridges Check the document file Check the print settingsInk is smearing Ink is not filling the text or graphics completely Printout shows bleeding colors Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Check the paper type Use a higher print quality settingCheck the graphics placement Colors do not line up correctly Text or graphics are streaked Printhead maintenance To check printhead health To print the print quality diagnostic To align the printheads To calibrate the linefeed To clean the printheadsPrintheads To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not coming out correctly Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a tray No copy came out Solve copy problems Size is reduced Copies are blankDocuments are missing or faded Copy defects are apparent Copy quality is poor Scanner did nothing Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatch Check the originals Scan takes too longPart of the document did not scan or text is missing Text cannot be edited Original is a second-generation photo or picture Error messages appearScanned image quality is poor Reload document and then restart job Take steps to improve the scan quality Image quality is better when printedScan defects are apparent Graphics look different from the original Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 119 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cord Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Printer is not set up correctly on the network Solve HP Digital Solutions problemsSolve problems using HP Web sites Solving HP Direct Digital Filing problems Disk is full Network folder has not been set up correctlyServer name cannot be found or resolved Sending large e-mail messages Solving HP Digital Fax problemsFilename prefix has not been set up correctly Incorrect date and time on faxes Error conditions are interfering with HP Digital FaxInternal memory is full Check the memory device Solve memory device problemsPrinter cannot read the memory device Check the memory device slot Solve wired Ethernet network problemsGeneral network troubleshooting Printer cannot read photos on the memory device Restart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Make sure the wireless 802.11 light is turned on Run the Wireless Network Test Advanced wireless troubleshooting Make sure that the printer is connected to your network To check a wireless connection Network Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the network Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Ports are used for the following functions Printing Solve printer management problemsAdvanced firewall information Incoming UDP ports 137, 138, 161 Check your Web browser Check your network setupEmbedded Web server cannot be opened Check the computer Check the hardware connections Troubleshoot installation issuesHardware installation suggestions HP software installation suggestions Problems connecting to a wired network Solve network problemsVerify installation preliminaries General network troubleshooting To reset the printers network settings Understand the Self Test Diagnostic To print the Self Test Diagnostic Understand the network configuration Understand the network configuration 149 Clear jams To clear a jam Clear paper jams Chapter To clear a paper jam in the automatic document feeder Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Feature Capacity Printer specificationsPhysical specifications Product features and capacities Operating system compatibility Processor and memory specificationsSystem requirements Printer processor Media specifications Network protocol specificationsEmbedded Web server specifications Envelopes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer Standard media sizes Other media Media size Tray DuplexerCards Photo media Duplexer Paper 60 to 105 g/m2 Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for printing on both sides of a Fax specifications Print specificationsCopy specifications Electrical specifications Scan specificationsHP Web site specifications Environmental specifications USB flash drives Acoustic emission specificationsMemory device specifications Memory card specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 171 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Appendix a Technical information Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Ink cartridges and printheads HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Select the correct fax setup for your home or office Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Test fax setup Serial-type fax setup To test fax setup via the printer control panel View and print network settings Network setupChange basic network settings Change advanced network settings Set link speed View IP settingsChange IP settings Configure the printer’s firewall settings Creating and using firewall rules Limit Touch Restore Network Defaults, and then select Yes Set up the printer for wireless communicationReset network settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Change the connection method Test the wireless connectionGuidelines for ensuring wireless network security Other guidelines Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To add hardware addresses to a WAP To uninstall from a Macintosh computer, method To uninstall from a Windows computer, methodPage Embedded Web server Printer management toolsHP printer software Windows HP Utility Mac OS To open the embedded Web server About cookies How do I? Printer disconnected Errors WindowsPrinthead problem Fax memory full Solution 3 Clean the electrical contacts Cartridge ProblemSolution 1 Turn the printer off and on Solution 2 Install the printheads correctly Cartridge cradle cannot move Solution 2 Install the ink cartridges correctlySolution 3 Replace the ink cartridge Paper Mismatch Document failed to print Printer is out of paperPrinter Offline Printer Paused Previously used ink cartridge installed Index Symbols/NumericsPage Page OCR Page Page Twain 240