Officejet PRO 8500A
Page
HP Officejet Pro 8500A A910 e-All-in-One series
Accessibility
Safety information
Copyright information
Hewlett-Packard Company notices
Contents
Scan
HP Digital Solutions
Copy
Fax
Web
Solve a problem
Work with ink cartridges
Contents Solve copy problems
Technical information
HP supplies and accessories
Network setup
Additional fax setup
Printer management tools
Embedded Web server
Get started
Accessibility
Visual
Mobility
Understand the printer parts
Eco-Tips
Front view
Printing supplies area
Back view
Use the printer control panel
Overview of buttons and lights
Label
HP Officejet Pro 8500A A910a-f
HP OfficeJet Pro 8500A A910g-z
Icon Purpose
Control-panel display icons
Icon Purpose
Finding the printer model number
Change printer settings
Recommended papers for printing and copying
Select print media
HP Advanced Photo Paper
Recommended papers for photo printing
HP Everyday Photo Paper
Load an original on the scanner glass
Tips for selecting and using media
HP Photo Value Packs
To load an original on the scanner glass
Load an original in the automatic document feeder ADF
To load an original in the document feeder tray
Load standard-size media
Load media
To load media
To load envelopes
Load envelopes
To load cards and photo paper
Load cards and photo paper
Load custom-size media
Load transparencies
To load transparencies
To insert a memory card
Insert a memory device
To connect a storage device
Install the accessories
Install Tray
Install the duplexer
To install the duplexer
To install Tray
Clean the scanner glass
Turn on accessories in the printer driver
Maintain the printer
Clean the automatic document feeder
Clean the exterior
Turn the printer off
To clean the rollers or separator pad
Print documents
Print
Print documents Windows
Print brochures
Print documents Mac OS
Print brochures Windows
Print brochures Mac OS
Print on envelopes
Print on envelopes Windows
Quality Normal or Best
Print on envelopes Mac OS
Print photos
Print photos on photo paper Windows
Print photos from a memory device
Print photos on photo paper Mac OS
Quality Best or Maximum dpi
To print selected photos
Print Dpof photos
To print camera-selected photos using the Dpof standard
Print on special and custom-size paper
Set up custom sizes Mac OS
Print borderless documents
Print on special or custom-size paper Mac OS
Print borderless documents Mac OS
Print borderless documents Windows
Borderless Printing option, click Print Borderless
Print on both sides duplexing
HP ePrint
Perform two-sided printing Windows
Chapter
Scan an original
Scan
Scan to a computer
Scan to a memory card
Scan using Webscan
Touch Start Scan
Make sure the scanner glass or ADF window is clean
To scan using Webscan
Scanning documents as editable text
Make sure the document is loaded correctly
What are HP Digital Solutions?
HP Digital Solutions
HP Direct Digital Filing
HP Digital Fax
Requirements
Set up HP Direct Digital Filing
Set up the HP Digital Solutions
For Scan to E-mail, Fax to E-mail
Windows
Set Up Scan to Network Folder
Mac OS
Embedded Web server EWS
Configure other e-mail options
Set Up Scan to E-mail
Set up the outgoing e-mail profiles
Set the Outgoing E-mail Profiles
On the Scan tab, click E-mail Address Book
Set Up HP Digital Fax
Use HP Scan to Network Folder
Use the HP Digital Solutions
Use Scan to E-mail
Use HP Digital Fax
Copy
Change copy settings
Copy documents
To copy documents
To change copy settings for a single job
Send a fax
Fax
Send a standard fax
To send a standard fax from the printer control panel
Send a standard fax from the computer
To send a fax manually from an extension phone
Send a fax manually from a phone
Send a fax from memory
Send a fax using monitor dialing
To send a fax from memory
Schedule a fax to send later
Touch Start Fax
To schedule a fax from the printer control panel
Send a fax to multiple recipients
Send a fax in Error Correction Mode
Receive a fax manually
Receive a fax
To receive a fax manually
To set backup fax from the printer control panel
Set up backup fax
On Error Only
Off
Poll to receive a fax
Reprint received faxes from memory
Forward faxes to another number
To reprint faxes in memory from the printer control panel
Set automatic reduction for incoming faxes
Set the paper size for received faxes
To forward faxes from the printer control panel
Block unwanted fax numbers
Receive faxes to your computer Fax to PC and Fax to Mac
To set up Fax to Mac Mac OS
To set up Fax to PC Windows
Modify Fax to PC or Fax to Mac settings
To modify settings from the printer’s control panel
Set up and change speed-dial entries
Set up speed-dial entries
To set up group speed-dial entries
Set up and change group speed-dial entries
To change speed-dial entries
To change group speed-dial entries
Configure the fax header
Change fax settings
Delete speed-dial entries
Print a list of speed-dial entries
Set the number of rings before answering
Set the answer mode Auto answer
Change the answer ring pattern for distinctive ring
To change the answer ring pattern for distinctive ring
Set the dial type
To set the dial type
Set the fax speed
Set the redial options
Touch to select Tone Dialing or Pulse Dialing
To set the redial options
Set the fax sound volume
Fax and digital phone services
To set the fax sound volume
Touch Fax Sound Volume
Print fax confirmation reports
Use reports
Print fax error reports
Clear the fax log
Print and view the fax log
Print the details of the last fax transaction
Print a Caller ID Report
To view the Call History
HP Apps
Web
Marketsplash by HP
Information on ink cartridges and the printheads
Work with ink cartridges
Replace the ink cartridges
Check the estimated ink levels
Related topics
To replace the ink cartridges
Store ink cartridges
Store printing supplies
Store printheads
If you have a problem, follow these steps
Solve a problem
HP support
HP support by phone
Obtain electronic support
Before you call
Telephone support numbers
Phone support period
$OJ«ULH
Solve printing problems
General troubleshooting tips and resources
After the phone support period
Alignment fails
Printer shuts down unexpectedly
Printer is not responding nothing prints
Blank or partial page printed
Printer takes a long time to print
Something on the page is missing or incorrect
Placement of the text or graphics is wrong
Solve print quality problems
Meaningless characters print
General print quality troubleshooting
Check the printheads and ink cartridges
Check the paper quality
Ink is smearing
Check the print settings
Ink is not filling the text or graphics completely
Check the document file
Colors are printing as black and white
Output is faded or dull colored
Wrong colors are printing
Printout shows bleeding colors
Check the graphics placement
Use a higher print quality setting
Colors do not line up correctly
Check the paper type
Text or graphics are streaked
Printhead maintenance
To check printhead health
To print the print quality diagnostic
To align the printheads
Printheads
To clean the printheads
To calibrate the linefeed
To clean the printhead contacts manually
Chapter
To replace the printheads
Chapter
Solve print quality problems 107
Media is not supported for the printer or tray
Solve paper-feed problems
Media is not picked up from a tray
Media is not coming out correctly
No copy came out
Solve copy problems
Documents are missing or faded
Copies are blank
Size is reduced
Copy defects are apparent
Copy quality is poor
Printer prints half a page, then ejects the paper
Solve scan problems
Paper mismatch
Scanner did nothing
Part of the document did not scan or text is missing
Scan takes too long
Text cannot be edited
Check the originals
Scanned image quality is poor
Error messages appear
Reload document and then restart job
Original is a second-generation photo or picture
Scan defects are apparent
Image quality is better when printed
Graphics look different from the original
Take steps to improve the scan quality
Fax test failed
Solve fax problems
Size is reduced
Fax Hardware Test failed Solution
Back view of the printer
Phone Cord Connected to Correct Port on Fax test failed
Solve fax problems 119
Dial Tone Detection test failed Solution
Display always shows Phone Off Hook
Fax Line Condition test failed Solution
Printer is having problems sending and receiving faxes
Solve fax problems 123
Printer is having problems sending a manual fax Solution
Printer cannot receive faxes, but can send faxes Solution
Fax again
Printer cannot send faxes, but can receive faxes Solution
Phone cord that came with my printer is not long enough
Fax tones are recorded on my answering machine Solution
To extend your phone cord
Color faxes do not print
Solve problems using HP Web services
Solve problems using HP Web sites and services
Computer cannot receive faxes Fax to PC and Fax to Mac
Solve problems using HP Web sites
Solve HP Digital Solutions problems
Solving HP Direct Digital Filing problems
Printer is not set up correctly on the network
Server name cannot be found or resolved
Network folder has not been set up correctly
Disk is full
Filename prefix has not been set up correctly
Solving HP Digital Fax problems
Sending large e-mail messages
Internal memory is full
Error conditions are interfering with HP Digital Fax
Incorrect date and time on faxes
Printer cannot read the memory device
Solve memory device problems
Check the memory device
General network troubleshooting
Solve wired Ethernet network problems
Printer cannot read photos on the memory device
Check the memory device slot
Basic wireless troubleshooting
Solve wireless problems
Make sure the wireless 802.11 light is turned on
Restart components of the wireless network
Run the Wireless Network Test
Advanced wireless troubleshooting
Make sure that the printer is connected to your network
To check a wireless connection
To access the EWS
Check to see if you can access the EWS
Make sure the printer is on the network
Network Status
Make sure the printer is online and ready
Add hardware addresses to a wireless access point WAP
Configure your firewall to work with printers
Advanced firewall information
Solve printer management problems
Incoming UDP ports 137, 138, 161
Ports are used for the following functions Printing
Embedded Web server cannot be opened
Check your network setup
Check the computer
Check your Web browser
Hardware installation suggestions
Troubleshoot installation issues
HP software installation suggestions
Check the hardware connections
Verify installation preliminaries
Solve network problems
General network troubleshooting
Problems connecting to a wired network
To reset the printers network settings
Understand the Self Test Diagnostic
To print the Self Test Diagnostic
Understand the network configuration
Understand the network configuration 149
Clear jams
To clear a jam
Clear paper jams
Chapter
To clear a paper jam in the automatic document feeder
Avoid paper jams
Technical information
Warranty information
HP product Duration of limited warranty
Hewlett-Packard limited warranty statement
Ink cartridge warranty information
Physical specifications
Printer specifications
Product features and capacities
Feature Capacity
System requirements
Processor and memory specifications
Printer processor
Operating system compatibility
Embedded Web server specifications
Network protocol specifications
Media specifications
Understand supported sizes Media size Tray Duplexer
Understand specifications for supported media
Standard media sizes
Envelopes
Cards
Media size Tray Duplexer
Photo media
Other media
Duplexer Paper 60 to 105 g/m2
Set minimum margins
Tray Type Weight Capacity
Guidelines for printing on both sides of a
Media Left Right Top Bottom Margin
Copy specifications
Print specifications
Fax specifications
HP Web site specifications
Scan specifications
Environmental specifications
Electrical specifications
Memory device specifications
Acoustic emission specifications
Memory card specifications
USB flash drives
Regulatory information
Vcci Class B compliance statement for users in Japan
FCC statement
Gloss of housing of peripheral devices for Germany
LED indicator statement
Noise emission statement for Germany
Appendix a
Regulatory information 171
Regulatory information for wireless products
Australia wired fax statement
Exposure to radio frequency radiation
Appendix a Technical information
Regulatory model number
European Union regulatory notice
Declaration of conformity
Declaration of Conformity
Environmental product stewardship program
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Power consumption
Third-party licenses
Page
Page
Third-party licenses 183
Technical information
Third-party licenses 185
Appendix a
Page
Order printing supplies online
HP supplies and accessories
Supplies
Ink cartridges and printheads
HP media
Set up faxing parallel phone systems
Additional fax setup
USA
Select the correct fax setup for your home or office
Other equipment or services sharing your fax line
Case a Separate fax line no voice calls received
To set up the printer with a separate fax line
Case B Set up the printer with DSL
To set up the printer with DSL
To set up the printer with a distinctive ring service
Case D Fax with a distinctive ring service on the same line
Case E Shared voice/fax line
To set up the printer with a shared voice/fax line
Case F Shared voice/fax line with voice mail
To set up the printer with voice mail
Set up the printer with a computer dial-up modem
To set up the printer with a computer dial-up modem
Set up the printer with a computer DSL/ADSL modem
Case H Shared voice/fax line with computer modem
To set up the printer with a computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
Example of a parallel splitter
Back view of the printer
Shared voice/fax with computer DSL/ADSL modem
To set up the printer with a computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
Set up faxing parallel phone systems 207
Back view of the printer
Page
To set up the printer with a computer DSL/ADSL modem
Set up faxing parallel phone systems 211
Back view of the printer
Test fax setup
Serial-type fax setup
To test fax setup via the printer control panel
Change basic network settings
Network setup
Change advanced network settings
View and print network settings
Change IP settings
View IP settings
Configure the printer’s firewall settings
Set link speed
Creating and using firewall rules
Limit
Reset network settings
Set up the printer for wireless communication
Touch Restore Network Defaults, and then select Yes
Communication mode
Understand 802.11 wireless network settings
Security settings
Network name Ssid
Guidelines for ensuring wireless network security
Test the wireless connection
Change the connection method
Guidelines for reducing interference on a wireless network
Uninstall and reinstall the HP software
To add hardware addresses to a WAP
Other guidelines
To uninstall from a Macintosh computer, method
To uninstall from a Windows computer, method
Page
HP printer software Windows
Printer management tools
HP Utility Mac OS
Embedded Web server
To open the embedded Web server
About cookies
How do I?
Printhead problem
Errors Windows
Fax memory full
Printer disconnected
Solution 1 Turn the printer off and on
Cartridge Problem
Solution 2 Install the printheads correctly
Solution 3 Clean the electrical contacts
Solution 3 Replace the ink cartridge
Solution 2 Install the ink cartridges correctly
Paper Mismatch
Cartridge cradle cannot move
Printer Offline
Printer is out of paper
Printer Paused
Document failed to print
Previously used ink cartridge installed
Index
Symbols/Numerics
Page
Page
OCR
Page
Page
Twain
240
NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the printer correctly can prevent them in the first place. Always turn the printer off by pressing the Power button on the printer. Wait until the Power light goes out before unplugging the power cord or turning off a power strip.