Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance.
Output is faded or dull coloredCheck the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Print.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding media type in the printer driver. For more information, see Print on special and custom- size paper.
Colors are printing as black and whiteCheck the print settings
Make sure Print in Grayscale is not selected in the printer driver. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance.
Check the print cartridges.
HP cannot guarantee the quality of refilled, remanufactured, or
Check the ink cartridges
Make sure you are using genuine HP ink. HP cannot guarantee the quality of refilled, remanufactured, or
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