Chapter 9

•Large, black typefaces look splotchy (not smooth)

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings.

•Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings.

The printer prints half a page, then ejects the paper

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Printer management tools and Understand the Self Test Diagnostic Page.

HP cannot guarantee the quality of non-HP ink cartridges.

Paper mismatch

Check the settings

Verify that the loaded media size and type matches the control panel settings.

Solve scan problems

If the following topics do not help, see HP support for information about HP support.

NOTE: If you are starting the scan from a computer, see the HP software Help for troubleshooting information.

•Scanner did nothing

•Scan takes too long

•Part of the document did not scan or text is missing

•Text cannot be edited

•Error messages appear

•Scanned image quality is poor

•Scan defects are apparent

Scanner did nothing

•Check the original

Make sure that the original is loaded correctly. For more information, see Load an original on the scanner glass.

•Check the printer

The printer might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the printer reaches the READY state.

112 Solve a problem