Chapter 9
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more information, see Media specifications.
Media is not picked up from a tray
•Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading.
•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
•Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
•When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)
•If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Media is not coming out correctly
•Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer.
•Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.
Pages are skewing
•Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly.
•Load media into the printer only when it is not printing.
108 Solve a problem