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HP Pro 8500A - A910a, Pro 8500A Plus - A910g manual Solve print quality problems 107

Models: Pro 8500A Premium - A910n Pro 8500A - A910a Pro 8500A Plus - A910g

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5.Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging.

6.Remove the new printhead from its package, and then remove its orange protective caps.

CAUTION: Do not shake printheads after the caps are removed.

7.Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.

8.Pull the printhead latch all the way forward, and then press down to ensure that the latch is engaged correctly. You might have to apply some pressure to engage the latch.

9.Close the top cover.

10.Wait while the printer initializes the printheads and prints the alignment pages. If the printer does not print the pages, start the alignment process manually. For more information, see To align the printheads.

Solve print quality problems

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HP Pro 8500A - A910a, Pro 8500A Plus - A910g, Pro 8500A Premium - A910n manual Solve print quality problems 107

Contents

Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright informationContents HP Digital Solutions ScanCopy Fax Solve a problem WebWork with ink cartridges Contents Solve copy problems Technical information HP supplies and accessories Additional fax setup Network setupPrinter management tools Embedded Web server Mobility AccessibilityGet started VisualEco-Tips Understand the printer partsFront view Printing supplies area Use the printer control panel Back viewOverview of buttons and lights Label HP Officejet Pro 8500A A910a-fHP OfficeJet Pro 8500A A910g-z Icon Purpose Control-panel display iconsIcon Purpose Finding the printer model number Change printer settingsRecommended papers for printing and copying Select print mediaRecommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper Tips for selecting and using media Load an original on the scanner glassHP Photo Value Packs Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the document feeder tray Load media Load standard-size mediaTo load media To load envelopes Load envelopesTo load cards and photo paper Load cards and photo paperLoad transparencies Load custom-size mediaTo load transparencies To insert a memory card Insert a memory deviceTo connect a storage device Install the accessoriesTo install Tray Install the duplexerInstall Tray To install the duplexerTurn on accessories in the printer driver Clean the scanner glassMaintain the printer Clean the automatic document feeder Clean the exteriorTurn the printer off To clean the rollers or separator padPrint documents PrintPrint brochures Windows Print brochuresPrint documents Windows Print documents Mac OSQuality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes WindowsPrint photos Print on envelopes Mac OSPrint photos on photo paper Windows To print selected photos Print photos on photo paper Mac OSPrint photos from a memory device Quality Best or Maximum dpiPrint Dpof photos To print camera-selected photos using the Dpof standardPrint on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint on special and custom-size paper Print borderless documentsPrint borderless documents Windows Print borderless documents Mac OSBorderless Printing option, click Print Borderless HP ePrint Print on both sides duplexingPerform two-sided printing Windows Chapter Scan Scan an originalScan to a computer Scan using Webscan Scan to a memory cardTouch Start Scan Make sure the document is loaded correctly To scan using WebscanMake sure the scanner glass or ADF window is clean Scanning documents as editable textHP Digital Fax HP Digital SolutionsWhat are HP Digital Solutions? HP Direct Digital FilingRequirements Set up the HP Digital Solutions Set up HP Direct Digital FilingFor Scan to E-mail, Fax to E-mail Embedded Web server EWS Set Up Scan to Network FolderWindows Mac OSSet the Outgoing E-mail Profiles Set Up Scan to E-mailConfigure other e-mail options Set up the outgoing e-mail profilesOn the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use the HP Digital Solutions Use HP Scan to Network FolderUse Scan to E-mail Use HP Digital Fax To copy documents Change copy settingsCopy Copy documentsTo change copy settings for a single job Fax Send a faxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerTo send a fax manually from an extension phone Send a fax manually from a phoneSend a fax from memory Send a fax using monitor dialingTo schedule a fax from the printer control panel Schedule a fax to send laterTo send a fax from memory Touch Start FaxSend a fax to multiple recipients Send a fax in Error Correction ModeReceive a fax Receive a fax manuallyTo receive a fax manually Off Set up backup faxTo set backup fax from the printer control panel On Error OnlyTo reprint faxes in memory from the printer control panel Reprint received faxes from memoryPoll to receive a fax Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC or Fax to Mac settingsSet up and change speed-dial entries Set up speed-dial entriesTo change group speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change speed-dial entriesPrint a list of speed-dial entries Change fax settingsConfigure the fax header Delete speed-dial entriesSet the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the dial type To change the answer ring pattern for distinctive ringTo set the dial type To set the redial options Set the redial optionsSet the fax speed Touch to select Tone Dialing or Pulse DialingTouch Fax Sound Volume Fax and digital phone servicesSet the fax sound volume To set the fax sound volumePrint fax confirmation reports Use reportsPrint fax error reports Print a Caller ID Report Print and view the fax logClear the fax log Print the details of the last fax transactionTo view the Call History HP Apps WebMarketsplash by HP Information on ink cartridges and the printheads Work with ink cartridgesCheck the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Store printing supplies Store ink cartridgesStore printheads Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Telephone support numbers Phone support period$OJ«ULH General troubleshooting tips and resources Solve printing problemsAfter the phone support period Printer shuts down unexpectedly Alignment failsPrinter is not responding nothing prints Printer takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Placement of the text or graphics is wrong Solve print quality problemsCheck the paper quality General print quality troubleshootingMeaningless characters print Check the printheads and ink cartridgesCheck the document file Check the print settingsInk is smearing Ink is not filling the text or graphics completelyPrintout shows bleeding colors Output is faded or dull coloredColors are printing as black and white Wrong colors are printingCheck the paper type Use a higher print quality settingCheck the graphics placement Colors do not line up correctlyText or graphics are streaked Printhead maintenanceTo check printhead health To print the print quality diagnosticTo align the printheads To clean the printheads PrintheadsTo calibrate the linefeed To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not coming out correctly Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a trayNo copy came out Solve copy problemsCopies are blank Documents are missing or fadedSize is reduced Copy defects are apparent Copy quality is poorScanner did nothing Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatchCheck the originals Scan takes too longPart of the document did not scan or text is missing Text cannot be editedOriginal is a second-generation photo or picture Error messages appearScanned image quality is poor Reload document and then restart jobTake steps to improve the scan quality Image quality is better when printedScan defects are apparent Graphics look different from the originalSolve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failedSolve fax problems 119 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionPrinter is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cordSolve problems using HP Web sites and services Solve problems using HP Web servicesComputer cannot receive faxes Fax to PC and Fax to Mac Printer is not set up correctly on the network Solve HP Digital Solutions problemsSolve problems using HP Web sites Solving HP Direct Digital Filing problemsNetwork folder has not been set up correctly Server name cannot be found or resolvedDisk is full Solving HP Digital Fax problems Filename prefix has not been set up correctlySending large e-mail messages Error conditions are interfering with HP Digital Fax Internal memory is fullIncorrect date and time on faxes Solve memory device problems Printer cannot read the memory deviceCheck the memory device Check the memory device slot Solve wired Ethernet network problemsGeneral network troubleshooting Printer cannot read photos on the memory deviceRestart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Make sure the wireless 802.11 light is turned onRun the Wireless Network Test Advanced wireless troubleshootingMake sure that the printer is connected to your network To check a wireless connectionNetwork Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the networkMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Ports are used for the following functions Printing Solve printer management problemsAdvanced firewall information Incoming UDP ports 137, 138, 161Check your Web browser Check your network setupEmbedded Web server cannot be opened Check the computerCheck the hardware connections Troubleshoot installation issuesHardware installation suggestions HP software installation suggestionsProblems connecting to a wired network Solve network problemsVerify installation preliminaries General network troubleshootingTo reset the printers network settings Understand the Self Test DiagnosticTo print the Self Test Diagnostic Understand the network configurationUnderstand the network configuration 149 Clear jams To clear a jam Clear paper jamsChapter To clear a paper jam in the automatic document feeder Avoid paper jamsTechnical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Feature Capacity Printer specificationsPhysical specifications Product features and capacitiesOperating system compatibility Processor and memory specificationsSystem requirements Printer processorNetwork protocol specifications Embedded Web server specificationsMedia specifications Envelopes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer Standard media sizesOther media Media size Tray DuplexerCards Photo mediaDuplexer Paper 60 to 105 g/m2 Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for printing on both sides of aPrint specifications Copy specificationsFax specifications Electrical specifications Scan specificationsHP Web site specifications Environmental specificationsUSB flash drives Acoustic emission specificationsMemory device specifications Memory card specificationsRegulatory information Vcci Class B compliance statement for users in Japan FCC statementLED indicator statement Gloss of housing of peripheral devices for GermanyNoise emission statement for Germany Appendix a Regulatory information 171 Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Appendix a Technical information Regulatory model number European Union regulatory noticeDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Ink cartridges and printheads HP supplies and accessoriesOrder printing supplies online SuppliesHP media Set up faxing parallel phone systems Additional fax setupUSA Select the correct fax setup for your home or officeOther equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSLTo set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the printer with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modemTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemBack view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Test fax setup Serial-type fax setupTo test fax setup via the printer control panel View and print network settings Network setupChange basic network settings Change advanced network settingsSet link speed View IP settingsChange IP settings Configure the printer’s firewall settingsCreating and using firewall rules Limit Set up the printer for wireless communication Reset network settingsTouch Restore Network Defaults, and then select Yes Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settingsTest the wireless connection Guidelines for ensuring wireless network securityChange the connection method Other guidelines Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPTo uninstall from a Macintosh computer, method To uninstall from a Windows computer, methodPage Embedded Web server Printer management toolsHP printer software Windows HP Utility Mac OSTo open the embedded Web server About cookiesHow do I? Printer disconnected Errors WindowsPrinthead problem Fax memory fullSolution 3 Clean the electrical contacts Cartridge ProblemSolution 1 Turn the printer off and on Solution 2 Install the printheads correctlyCartridge cradle cannot move Solution 2 Install the ink cartridges correctlySolution 3 Replace the ink cartridge Paper MismatchDocument failed to print Printer is out of paperPrinter Offline Printer PausedPreviously used ink cartridge installed Index Symbols/NumericsPage Page OCR Page Page Twain 240