Solve print quality problems 107 | HP Pro 8500A - A910a instruction

5.Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging.

6.Remove the new printhead from its package, and then remove its orange protective caps.

CAUTION: Do not shake printheads after the caps are removed.

7.Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.

8.Pull the printhead latch all the way forward, and then press down to ensure that the latch is engaged correctly. You might have to apply some pressure to engage the latch.

9.Close the top cover.

10.Wait while the printer initializes the printheads and prints the alignment pages. If the printer does not print the pages, start the alignment process manually. For more information, see To align the printheads.

Solve print quality problems

107

Image 111

HP Pro 8500A - A910a, Pro 8500A Plus - A910g, Pro 8500A Premium - A910n manual Solve print quality problems 107

Contents

Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents HP Digital Solutions ScanCopy Fax Solve a problem WebWork with ink cartridges Contents Solve copy problems Technical information HP supplies and accessories Additional fax setup Network setupPrinter management tools Embedded Web server Mobility AccessibilityGet started Visual Eco-Tips Understand the printer partsFront view Printing supplies area Use the printer control panel Back viewOverview of buttons and lights Label HP Officejet Pro 8500A A910a-f HP OfficeJet Pro 8500A A910g-z Icon Purpose Control-panel display icons Icon Purpose Finding the printer model number Change printer settings Recommended papers for printing and copying Select print media Recommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper Tips for selecting and using media Load an original on the scanner glassHP Photo Value Packs Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the document feeder tray Load media Load standard-size mediaTo load media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper Load transparencies Load custom-size mediaTo load transparencies To insert a memory card Insert a memory device To connect a storage device Install the accessories To install Tray Install the duplexerInstall Tray To install the duplexer Turn on accessories in the printer driver Clean the scanner glassMaintain the printer Clean the automatic document feeder Clean the exterior Turn the printer off To clean the rollers or separator pad Print documents Print Print brochures Windows Print brochuresPrint documents Windows Print documents Mac OS Quality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes Windows Print photos Print on envelopes Mac OSPrint photos on photo paper Windows To print selected photos Print photos on photo paper Mac OSPrint photos from a memory device Quality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standard Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint on special and custom-size paper Print borderless documents Print borderless documents Windows Print borderless documents Mac OSBorderless Printing option, click Print Borderless HP ePrint Print on both sides duplexingPerform two-sided printing Windows Chapter Scan Scan an originalScan to a computer Scan using Webscan Scan to a memory cardTouch Start Scan Make sure the document is loaded correctly To scan using WebscanMake sure the scanner glass or ADF window is clean Scanning documents as editable text HP Digital Fax HP Digital SolutionsWhat are HP Digital Solutions? HP Direct Digital Filing Requirements Set up the HP Digital Solutions Set up HP Direct Digital FilingFor Scan to E-mail, Fax to E-mail Embedded Web server EWS Set Up Scan to Network FolderWindows Mac OS Set the Outgoing E-mail Profiles Set Up Scan to E-mailConfigure other e-mail options Set up the outgoing e-mail profiles On the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use the HP Digital Solutions Use HP Scan to Network FolderUse Scan to E-mail Use HP Digital Fax To copy documents Change copy settingsCopy Copy documents To change copy settings for a single job Fax Send a faxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computer To send a fax manually from an extension phone Send a fax manually from a phone Send a fax from memory Send a fax using monitor dialing To schedule a fax from the printer control panel Schedule a fax to send laterTo send a fax from memory Touch Start Fax Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Receive a fax manuallyTo receive a fax manually Off Set up backup faxTo set backup fax from the printer control panel On Error Only To reprint faxes in memory from the printer control panel Reprint received faxes from memoryPoll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC or Fax to Mac settings Set up and change speed-dial entries Set up speed-dial entries To change group speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change speed-dial entries Print a list of speed-dial entries Change fax settingsConfigure the fax header Delete speed-dial entries Set the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the dial type To change the answer ring pattern for distinctive ringTo set the dial type To set the redial options Set the redial optionsSet the fax speed Touch to select Tone Dialing or Pulse Dialing Touch Fax Sound Volume Fax and digital phone servicesSet the fax sound volume To set the fax sound volume Print fax confirmation reports Use reports Print fax error reports Print a Caller ID Report Print and view the fax logClear the fax log Print the details of the last fax transaction To view the Call History HP Apps Web Marketsplash by HP Information on ink cartridges and the printheads Work with ink cartridges Check the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Store printing supplies Store ink cartridgesStore printheads Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Telephone support numbers Phone support period $OJ«ULH General troubleshooting tips and resources Solve printing problemsAfter the phone support period Printer shuts down unexpectedly Alignment failsPrinter is not responding nothing prints Printer takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Placement of the text or graphics is wrong Solve print quality problems Check the paper quality General print quality troubleshootingMeaningless characters print Check the printheads and ink cartridges Check the document file Check the print settingsInk is smearing Ink is not filling the text or graphics completely Printout shows bleeding colors Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Check the paper type Use a higher print quality settingCheck the graphics placement Colors do not line up correctly Text or graphics are streaked Printhead maintenance To check printhead health To print the print quality diagnostic To align the printheads To clean the printheads PrintheadsTo calibrate the linefeed To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not coming out correctly Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a tray No copy came out Solve copy problems Copies are blank Documents are missing or fadedSize is reduced Copy defects are apparent Copy quality is poor Scanner did nothing Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatch Check the originals Scan takes too longPart of the document did not scan or text is missing Text cannot be edited Original is a second-generation photo or picture Error messages appearScanned image quality is poor Reload document and then restart job Take steps to improve the scan quality Image quality is better when printedScan defects are apparent Graphics look different from the original Solve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 119 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cord Solve problems using HP Web sites and services Solve problems using HP Web servicesComputer cannot receive faxes Fax to PC and Fax to Mac Printer is not set up correctly on the network Solve HP Digital Solutions problemsSolve problems using HP Web sites Solving HP Direct Digital Filing problems Network folder has not been set up correctly Server name cannot be found or resolvedDisk is full Solving HP Digital Fax problems Filename prefix has not been set up correctlySending large e-mail messages Error conditions are interfering with HP Digital Fax Internal memory is fullIncorrect date and time on faxes Solve memory device problems Printer cannot read the memory deviceCheck the memory device Check the memory device slot Solve wired Ethernet network problemsGeneral network troubleshooting Printer cannot read photos on the memory device Restart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Make sure the wireless 802.11 light is turned on Run the Wireless Network Test Advanced wireless troubleshooting Make sure that the printer is connected to your network To check a wireless connection Network Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the network Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Ports are used for the following functions Printing Solve printer management problemsAdvanced firewall information Incoming UDP ports 137, 138, 161 Check your Web browser Check your network setupEmbedded Web server cannot be opened Check the computer Check the hardware connections Troubleshoot installation issuesHardware installation suggestions HP software installation suggestions Problems connecting to a wired network Solve network problemsVerify installation preliminaries General network troubleshooting To reset the printers network settings Understand the Self Test Diagnostic To print the Self Test Diagnostic Understand the network configuration Understand the network configuration 149 Clear jams To clear a jam Clear paper jams Chapter To clear a paper jam in the automatic document feeder Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Feature Capacity Printer specificationsPhysical specifications Product features and capacities Operating system compatibility Processor and memory specificationsSystem requirements Printer processor Network protocol specifications Embedded Web server specificationsMedia specifications Envelopes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer Standard media sizes Other media Media size Tray DuplexerCards Photo media Duplexer Paper 60 to 105 g/m2 Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for printing on both sides of a Print specifications Copy specificationsFax specifications Electrical specifications Scan specificationsHP Web site specifications Environmental specifications USB flash drives Acoustic emission specificationsMemory device specifications Memory card specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement LED indicator statement Gloss of housing of peripheral devices for GermanyNoise emission statement for Germany Appendix a Regulatory information 171 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Appendix a Technical information Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Ink cartridges and printheads HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Select the correct fax setup for your home or office Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Test fax setup Serial-type fax setup To test fax setup via the printer control panel View and print network settings Network setupChange basic network settings Change advanced network settings Set link speed View IP settingsChange IP settings Configure the printer’s firewall settings Creating and using firewall rules Limit Set up the printer for wireless communication Reset network settingsTouch Restore Network Defaults, and then select Yes Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Test the wireless connection Guidelines for ensuring wireless network securityChange the connection method Other guidelines Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To add hardware addresses to a WAP To uninstall from a Macintosh computer, method To uninstall from a Windows computer, methodPage Embedded Web server Printer management toolsHP printer software Windows HP Utility Mac OS To open the embedded Web server About cookies How do I? Printer disconnected Errors WindowsPrinthead problem Fax memory full Solution 3 Clean the electrical contacts Cartridge ProblemSolution 1 Turn the printer off and on Solution 2 Install the printheads correctly Cartridge cradle cannot move Solution 2 Install the ink cartridges correctlySolution 3 Replace the ink cartridge Paper Mismatch Document failed to print Printer is out of paperPrinter Offline Printer Paused Previously used ink cartridge installed Index Symbols/NumericsPage Page OCR Page Page Twain 240