HP 5Si MX, 5Si NX Troubleshooting Checklist, Printer Response Problems, Printer Does Not Turn On

Troubleshooting Checklist

Use the following information to help solve printer problems. For networked printers, check with your network administrator if you suspect a network-related problem.

Printer Response Problems

Printer Does Not Turn On

Check to see if ...	Solution
Printer is not plugged in.	Plug the AC power cord firmly into the grounded power receptacle
	and into the printer. (Be sure the power source is energized.)
Printer voltage is not	Make sure line voltage is in the correct range. (See the product
correct.	label next to the power receptacle on the back of your printer for
	voltage requirements.)

Blank or Garbled Control Panel Display

Check to see if ...	Solution
Printer is not switched	Put the printer’s power switch in the ON position.
ON.
Printer is switched ON	Make sure the line voltage is correct for the printer’s power
but internal fans are not	configuration. (See the plate next to the power receptacle on the
running.	back of your printer for voltage requirements.) If you are using a
	power strip and its voltage is not within specification, plug the
	printer directly into the power receptacle.
Display is blank and	Press all the keys to see if one is stuck; contact your HP service
internal fans are not	representative if this does not work.
running.
Printer display is in the	Reconfigure the control panel display language. Refer to the
wrong language or	Getting Started Guide.
displays unfamiliar
characters.

7-8 Maintenance and Troubleshooting

EN