HP 5Si MX, 5Si NX Software, Computer, and Printer Interface Problems, Print Job Does Not Print

Software, Computer, and Printer Interface Problems

Print Job Does Not Print

Check to see if ...	Solution
Printer is OFF or not	Make sure the printer is ON and that all power cables are firmly
connected to an	plugged into both the printer components and an active power source.
active power source.
Printer is offline.	Press [On]Line] to put the printer online. Printer should display READY
	and [On]Line] should be lit.
Printer is online but	Check your I/O cable:
not receiving data	1. Check for loose I/O cable connections at printer and computer or
(the Data light does
	network port.
not blink).
	2. Try your I/O cable on a system that you know works.
	3. Check that the correct interface cable was selected and securely
	connected to both the printer and the computer. If the cable is not
	correctly configured, see the Getting Started Guide for
	configuration information.
Printer displays a	See Table 7-2, “Printer Messages,” later in this chapter for printer
message.	messages and recommended actions.
Data from a previous	Select FORMFEED item from the Job Control Menu to print the pages
print job is still in the	stored in the buffer.
printer’s buffer.
Last page did not	Select FORMFEED item from the Job Control Menu to print the page
print and the Data	stored in the printer buffer. (Some older software programs do not
light is on.	automatically send an “end of job” command.)
Data light is flashing	If at least one page has printed, go to the Job Control Menu. When
but nothing prints.	CANCEL JOB shows in the display, press [Select *] and then press
	[Select *] again when the message changes to PRESS SELECT TO CANCEL
	JOB. The display shows CANCELING JOB until the job terminates. (If the job
	continues indefinitely, the application is stuck in a loop. Cycle printer power
	OFF and ON and then attempt to determine the source of the problem.)
	In the POSTSCRIPT MENU, set PRINT POSTSCRIPT ERRORS=ON* to print out a
	PostScript error page when an error occurs.
	Check your software application setup to ensure that it is correct. Also
	check your cabling to ensure that it is secure.

7-10 Maintenance and Troubleshooting

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