HP 5Si MX, 5Si NX manual Problems with Accessories, Tray 2 and Tray

Problems with Accessories

Tray 1

Situation	Solution
Cannot clear manual feed	A previous print job may still be in the printer’s buffer. Go to the
messages	Job Control Menu and select FORMFEED.
Cannot print from Tray 1	Check to be sure you have selected Manual Feed or Tray 1
	through your software application for the size and type for which
	the tray is configured. For Manual Feed, wait for the printer to
	request the manual feed before loading the media.
Paper is loaded into Tray	Load the correct media in the tray. See Chapter 5 for information
1, and the control panel	on loading Tray 1. If the correct media is already loaded, press
displays a load or manual	[On Line] so the printer will use that media.
feed message

Tray 2 and Tray 3

Situation	Solution
General operation	For general paper operation information, see Chapter 5, “Print Tasks.”
problems
Paper jams and	1.	See “Paper Jams” later in this chapter.
paper feeding	2.	Ensure that paper weight is within recommended range. See Chapter
problems
		5 for media specifications (Table 5-1) and media use guidelines
		(Table 5-2).
Cannot access Tray	1.	The printer selects paper from trays in a certain priority; see
2 or Tray 3		Chapter 5.
	2.	Software application paper size and type must be selected for the
		same media size and type as loaded in Tray 2 or 3.
	3.	Ensure that the tray is adjusted correctly for the paper size you are
		using. See Chapters 4 and 5 for more information.
	4.	Check the Tray Menu for correct type of paper available.
LOAD TRAY x SIZE	1.	Load the requested media size. The printer has a job in the buffer
Type media size		and is waiting to print on the correct media size.
message	2.	Set the media type. (See Chapter 4.)

7-16 Maintenance and Troubleshooting

EN