HP 5Si NX, 5Si MX manual Computer, Network, or I/O Port Problems, Situation Solution

Computer, Network, or I/O Port Problems

Situation	Solution
Printer interface	Print out a configuration page to verify that the interface configurations
problems	shown on the printout match those on your host computer. (See
	Chapter 4 to print a configuration page.)
Computer software	Check that your computer is working correctly by printing from a
problem	software application you know works or by printing a plain MS-DOS file
	to see if the problem is with your software application or printer driver.
	(For example, C:\dir>LPTn where n is the number of the computer
	port the printer is connected to, for example LPT1.) To output the page,
	you may have to send a formfeed command from your computer or
	from the Job Control Menu.
Software is selecting	Check your software application to be sure the print job is being sent to
the wrong port.	the correct port (for example, LPT1).
Printer port problem	Check that your computer’s port is configured and working properly.
	One way to check this is to connect another printer to that port on your
	computer and print an application you know works.
Network or shared	Check for network or shared printer problems by connecting your
printer problems	computer directly to the printer and printing from an application you
	know works. If you suspect network problems, check with your network
	administrator or consult the network documentation that came with
	your printer network card(s).
Computer displays	1. Add a Mode command to your computer’s AUTOEXEC.BAT file for
DOS messages	the parallel port. It should be inserted immediately following the
such as: Write	PATH statement:
Fault Error	For DOS versions below 4.0, add: MODE LPT1:,,P
Writing Device
LPTn: Abort,	For DOS versions 4.0 and above, add: MODE LPT1:,,B

Retry, Ignore?

2.Your I/O cable might be faulty; see “Printing Incomplete or Incorrect” later in this section.

7 Maintenance & Troubleshooting

EN Maintenance and Troubleshooting 7-11