HP 5Si NX, 5Si MX manual Optional 2000-Sheet Input Tray Tray

Optional 2000-Sheet Input Tray (Tray 4)

Situation	Solution
Media size	See Chapter 5.
adjustment and
installation
Paper jams and	1.	See “Paper Jams” later in this chapter.
paper feeding	2.	Ensure that the paper weight is within recommended range. See
problems
		Chapter 5 for media specifications (Table 5-1) and media use
		guidelines (Table 5-2).
	3.	Don’t pull a paper tray out while printing.
	4.	Check cables and connectors between units.
	5.	Make sure media is fully and correctly loaded.
	6.	Make sure the paper guides are adjusted properly, and not
		skewed. See Chapter 5 for more information on adjusting the
		guides.
Cannot access	1.	Ensure that the paper tray guides are adjusted correctly for the
Tray 4.		paper size you are using. (See Chapter 5.)
	2.	Check Tray Menu for correct type of paper in Tray 4.
Printer does not	1.	Ensure the 2000-Sheet Input Tray has been installed in your
recognize Tray 4.		printer driver. Refer to Chapter 3 for more information on
		accessing the printer driver.
	2.	Switch the printer OFF then ON again.
	3.	Ensure that the cable from the Tray 4 base is plugged into the
		printer. If not, turn the power OFF and plug the cable into the
		printer, then switch the printer ON again.
	4.	If the printer still does not recognize Tray 4, contact your dealer or
		authorized HP service provider.

Refer also to “Tray 2 and Tray 3” earlier in this section. The problems listed may occur in Tray 4, also.

7 Maintenance & Troubleshooting

EN Maintenance and Troubleshooting 7-17