Optional Envelope Feeder, Optional Printer Hard Disk

Optional Envelope Feeder

Situation	Solution

Envelope jams and	1.	Make sure the envelopes are within the specifications listed in
envelope feeding		Chapter 5 and the HP LaserJet Printer Family Paper Specification
problems		Guide.
	2.	Make sure the envelopes are properly loaded.
	3.	Make sure the envelope lever is down.
	4.	Make sure the optional Envelope Feeder extension is fully pulled
		out.

Multifeeds	1.	The envelopes must meet Envelope Feeder specifications.
	2.	Make sure to feed the envelope all the way down. The first
		envelope to be fed must be closer to the Pick Up Roller than the
		others.
	3.	The slide which stops the envelopes must be on the outside.
	4.	Adjust the tray to the right width of the envelope.

No Picks	1.	The envelopes must meet Envelope Feeder specifications.
	2.	Make sure you are not overloading the Envelope Feeder.
	3.	When loading the envelopes it is necessary to push them all the
		way down to touch the rollers.

Printer does not	1.	Turn the printer OFF, remove and re-install the optional Envelope
recognize optional		Feeder, then turn the printer back ON.
Envelope Feeder.	2.	Ensure the optional Envelope Feeder has been installed in your
	2.
		printer driver. Refer to Chapter 3 for more information on
		accessing the printer driver.

Situation	Solution

Printer does not	Turn power off and verify that the ribbon cable that connects the disk to
recognize disk.	the printer is securely fastened.

Disk is not initialized.	Use the Windows-based HP JetAdmin utility or the Macintosh-based
(Control panel	HP LaserJet Utility to initialize the disk.
displays 30.1.0
DISK NOT
INITIALIZED.)

Disk failure. (Control	Turn power off and verify that the ribbon cable that connects the disk to
panel displays	the printer is securely fastened. If the control panel message continues
31.1.0 DISK	to be displayed, the disk drive needs to be replaced.
FAILURE.)

7 Maintenance & Troubleshooting

EN	Maintenance and Troubleshooting 7-19