Repeated Paper Jams, Section of this chapter

Repeated Paper Jams

Situation	Solution

General repeated	1.	Check to see that media is correctly loaded in the trays, and that
paper jam problems		all width guides are correctly set (not skewed). See Chapter 5,
		“Print Tasks.”
	2.	Try turning over the stack of paper in the tray. If you are using
		letterhead paper, try printing from Tray 1.
	3.	Do not use previously printed paper or torn, worn, or irregular paper.
		For the recommended paper and other media for your printer, see
		Chapter 5.
	4.	Check the media specifications (if outside of the recommended
		specifications, problems may occur).
	5.	Printer may be dirty. Clean the printer as described in the first
		section of this chapter.
	6.	Check that paper is NOT longer than 17.7 in (450 mm), wider than
		11.7 in (297 mm), shorter than 3.9 in (100 mm), or slimmer than 7.5
		in (191 mm). (These are the maximum and minimum dimensions that
		the printer can feed, otherwise the printer will jam.)
	7.	Ensure that the paper tray is set for the size of paper installed and
		that the tray is not overloaded with paper.

If jams continue, contact your authorized HP service provider.

7 Maintenance & Troubleshooting

Maintenance and Troubleshooting 7-35