7

Web

 

 

HP Apps

81

 

Marketsplash by HP

82

8 Work with ink cartridges

 

 

Information on ink cartridges and the printheads

83

 

Check the estimated ink levels

84

 

Replace the ink cartridges

84

 

Store printing supplies

86

 

Store ink cartridges

86

 

Store printheads

86

9

Solve a problem

 

 

HP support

87

 

Obtain electronic support

88

 

HP support by phone

88

 

Before you call

88

 

Phone support period

89

 

Telephone support numbers

89

 

After the phone support period

91

 

General troubleshooting tips and resources

91

 

Solve printing problems

91

 

The printer shuts down unexpectedly

92

 

Alignment fails

92

 

The printer is not responding (nothing prints)

92

 

Printer takes a long time to print

93

 

Blank or partial page printed

93

 

Something on the page is missing or incorrect

93

 

Placement of the text or graphics is wrong

94

 

Solve print quality problems

94

 

General print quality troubleshooting

95

 

Meaningless characters print

95

 

Ink is smearing

96

 

Ink is not filling the text or graphics completely

96

 

Output is faded or dull colored

97

 

Colors are printing as black and white

97

 

Wrong colors are printing

97

 

Printout shows bleeding colors

97

 

The printout has a horizontal band of distortion near the bottom of a borderless print

98

 

Colors do not line up correctly

98

 

Text or graphics are streaked

99

 

Something on the page is missing or incorrect

99

 

Printhead maintenance

99

 

To check printhead health

100

 

To print the print quality diagnostic page

100

 

To align the printheads

101

 

To calibrate the linefeed

102

 

To clean the printheads

102

 

To clean the printhead contacts manually

103

 

To replace the printheads

105

 

Solve paper-feed problems

108

4

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HP Pro 8500A Premium - A910n, Pro 8500A - A910a, Pro 8500A Plus - A910g manual Web, Work with ink cartridges, Solve a problem