Manuals / HP / Computer Equipment / All in One Printer

HP Pro 8500A Premium - A910n, Pro 8500A - A910a Web, Work with ink cartridges, Solve a problem

Models: Pro 8500A Premium - A910n Pro 8500A - A910a Pro 8500A Plus - A910g

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7	Web
	HP Apps	81
	Marketsplash by HP	82
8 Work with ink cartridges
	Information on ink cartridges and the printheads	83
	Check the estimated ink levels	84
	Replace the ink cartridges	84
	Store printing supplies	86
	Store ink cartridges	86
	Store printheads	86
9	Solve a problem
	HP support	87
	Obtain electronic support	88
	HP support by phone	88
	Before you call	88
	Phone support period	89
	Telephone support numbers	89
	After the phone support period	91
	General troubleshooting tips and resources	91
	Solve printing problems	91
	The printer shuts down unexpectedly	92
	Alignment fails	92
	The printer is not responding (nothing prints)	92
	Printer takes a long time to print	93
	Blank or partial page printed	93
	Something on the page is missing or incorrect	93
	Placement of the text or graphics is wrong	94
	Solve print quality problems	94
	General print quality troubleshooting	95
	Meaningless characters print	95
	Ink is smearing	96
	Ink is not filling the text or graphics completely	96
	Output is faded or dull colored	97
	Colors are printing as black and white	97
	Wrong colors are printing	97
	Printout shows bleeding colors	97
	The printout has a horizontal band of distortion near the bottom of a borderless print	98
	Colors do not line up correctly	98
	Text or graphics are streaked	99
	Something on the page is missing or incorrect	99
	Printhead maintenance	99
	To check printhead health	100
	To print the print quality diagnostic page	100
	To align the printheads	101
	To calibrate the linefeed	102
	To clean the printheads	102
	To clean the printhead contacts manually	103
	To replace the printheads	105
	Solve paper-feed problems	108

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HP Pro 8500A Premium - A910n, Pro 8500A - A910a, Pro 8500A Plus - A910g manual Web, Work with ink cartridges, Solve a problem

Contents

Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Copy HP Digital SolutionsScan Fax Work with ink cartridges Solve a problemWeb Contents Solve copy problems Technical information HP supplies and accessories Printer management tools Additional fax setupNetwork setup Embedded Web server Accessibility Get startedVisual Mobility Front view Eco-TipsUnderstand the printer parts Printing supplies area Overview of buttons and lights Use the printer control panelBack view HP Officejet Pro 8500A A910a-f Label HP OfficeJet Pro 8500A A910g-z Control-panel display icons Icon Purpose Icon Purpose Change printer settings Finding the printer model number Select print media Recommended papers for printing and copying HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load media Load mediaLoad standard-size media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper To load transparencies Load transparenciesLoad custom-size media Insert a memory device To insert a memory card Install the accessories To connect a storage device Install the duplexer Install TrayTo install the duplexer To install Tray Maintain the printer Turn on accessories in the printer driverClean the scanner glass Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Turn the printer off Print Print documents Print brochures Print documents WindowsPrint documents Mac OS Print brochures Windows Print on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or Best Print photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS Print photos from a memory deviceQuality Best or Maximum dpi To print selected photos To print camera-selected photos using the Dpof standard Print Dpof photos Set up custom sizes Mac OS Print on special and custom-size paperPrint borderless documents Print on special or custom-size paper Mac OS Borderless Printing option, click Print Borderless Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Windows HP ePrintPrint on both sides duplexing Chapter Scan to a computer ScanScan an original Touch Start Scan Scan using WebscanScan to a memory card To scan using Webscan Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the document is loaded correctly HP Digital Solutions What are HP Digital Solutions?HP Direct Digital Filing HP Digital Fax Requirements For Scan to E-mail, Fax to E-mail Set up the HP Digital SolutionsSet up HP Direct Digital Filing Set Up Scan to Network Folder WindowsMac OS Embedded Web server EWS Set Up Scan to E-mail Configure other e-mail optionsSet up the outgoing e-mail profiles Set the Outgoing E-mail Profiles On the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use Scan to E-mail Use the HP Digital SolutionsUse HP Scan to Network Folder Use HP Digital Fax Change copy settings CopyCopy documents To copy documents To change copy settings for a single job Send a standard fax FaxSend a fax Send a standard fax from the computer To send a standard fax from the printer control panel Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later To send a fax from memoryTouch Start Fax To schedule a fax from the printer control panel Send a fax in Error Correction Mode Send a fax to multiple recipients To receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Off Reprint received faxes from memory Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panel To forward faxes from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panel Set up speed-dial entries Set up and change speed-dial entries Set up and change group speed-dial entries To set up group speed-dial entriesTo change speed-dial entries To change group speed-dial entries Change fax settings Configure the fax headerDelete speed-dial entries Print a list of speed-dial entries Change the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the dial type Set the dial typeTo change the answer ring pattern for distinctive ring Set the redial options Set the fax speedTouch to select Tone Dialing or Pulse Dialing To set the redial options Fax and digital phone services Set the fax sound volumeTo set the fax sound volume Touch Fax Sound Volume Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Clear the fax logPrint the details of the last fax transaction Print a Caller ID Report To view the Call History Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printheads Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Store printheads Store printing suppliesStore ink cartridges HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAlignment fails Something on the page is missing or incorrect Printer takes a long time to printBlank or partial page printed Solve print quality problems Placement of the text or graphics is wrong General print quality troubleshooting Meaningless characters printCheck the printheads and ink cartridges Check the paper quality Check the print settings Ink is smearingInk is not filling the text or graphics completely Check the document file Output is faded or dull colored Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colors Use a higher print quality setting Check the graphics placementColors do not line up correctly Check the paper type Printhead maintenance Text or graphics are streaked To print the print quality diagnostic To check printhead health To align the printheads To calibrate the linefeed To clean the printheadsPrintheads To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Media is not coming out correctly Solve copy problems No copy came out Size is reduced Copies are blankDocuments are missing or faded Copy quality is poor Copy defects are apparent Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Scanner did nothing Scan takes too long Part of the document did not scan or text is missingText cannot be edited Check the originals Error messages appear Scanned image quality is poorReload document and then restart job Original is a second-generation photo or picture Image quality is better when printed Scan defects are apparentGraphics look different from the original Take steps to improve the scan quality Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 119 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Solve HP Digital Solutions problems Solve problems using HP Web sitesSolving HP Direct Digital Filing problems Printer is not set up correctly on the network Disk is full Network folder has not been set up correctlyServer name cannot be found or resolved Sending large e-mail messages Solving HP Digital Fax problemsFilename prefix has not been set up correctly Incorrect date and time on faxes Error conditions are interfering with HP Digital FaxInternal memory is full Check the memory device Solve memory device problemsPrinter cannot read the memory device Solve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory device Check the memory device slot Solve wireless problems Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network Advanced wireless troubleshooting Run the Wireless Network Test To check a wireless connection Make sure that the printer is connected to your network Check to see if you can access the EWS To access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Solve printer management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing Check your network setup Embedded Web server cannot be openedCheck the computer Check your Web browser Troubleshoot installation issues Hardware installation suggestionsHP software installation suggestions Check the hardware connections Solve network problems Verify installation preliminariesGeneral network troubleshooting Problems connecting to a wired network Understand the Self Test Diagnostic To reset the printers network settings Understand the network configuration To print the Self Test Diagnostic Understand the network configuration 149 Clear jams Clear paper jams To clear a jam Chapter Avoid paper jams To clear a paper jam in the automatic document feeder Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Feature Capacity Processor and memory specifications System requirementsPrinter processor Operating system compatibility Media specifications Network protocol specificationsEmbedded Web server specifications Understand specifications for supported media Understand supported sizes Media size Tray DuplexerStandard media sizes Envelopes Media size Tray Duplexer CardsPhoto media Other media Duplexer Paper 60 to 105 g/m2 Tray Type Weight Capacity Set minimum marginsGuidelines for printing on both sides of a Media Left Right Top Bottom Margin Fax specifications Print specificationsCopy specifications Scan specifications HP Web site specificationsEnvironmental specifications Electrical specifications Acoustic emission specifications Memory device specificationsMemory card specifications USB flash drives Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 171 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation Appendix a Technical information European Union regulatory notice Regulatory model number Declaration of Conformity Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges and printheads HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA Other equipment or services sharing your fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Back view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panel Network setup Change basic network settingsChange advanced network settings View and print network settings View IP settings Change IP settingsConfigure the printer’s firewall settings Set link speed Creating and using firewall rules Limit Touch Restore Network Defaults, and then select Yes Set up the printer for wireless communicationReset network settings Understand 802.11 wireless network settings Communication modeSecurity settings Network name Ssid Change the connection method Test the wireless connectionGuidelines for ensuring wireless network security Uninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo add hardware addresses to a WAP Other guidelines To uninstall from a Windows computer, method To uninstall from a Macintosh computer, methodPage Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web server About cookies To open the embedded Web server How do I? Errors Windows Printhead problemFax memory full Printer disconnected Cartridge Problem Solution 1 Turn the printer off and onSolution 2 Install the printheads correctly Solution 3 Clean the electrical contacts Solution 2 Install the ink cartridges correctly Solution 3 Replace the ink cartridgePaper Mismatch Cartridge cradle cannot move Printer is out of paper Printer OfflinePrinter Paused Document failed to print Previously used ink cartridge installed Symbols/Numerics IndexPage Page OCR Page Page Twain 240