Additional Information
Troubleshooting
•The display shows nothing after turning on the player.
– Check to see if the battery has been inserted.
– Check to see if the battery needs replacement: Try reinserting the battery correctly or replace it.If it still does not work, put the player in recovery mode:
1.Take out the battery from the battery compartment.
2.Press and hold 
. Do not release it until step 4.
3.Plug the player into the USB port of your computer.
4.Hold for 5 seconds and release 
once the computer has detected the player.
5.Leave the player in the USB port for the next step (Upgrading the Firmware + Formatting the player).
Note: If the Firmware Upgrade utility does not recognise your player after searching 
for several minutes, click on Cancel and repeat steps 1 to 5 to make sure the player is in recovery mode.
• The player displays an error message before powering off.
–If you have formatted your player to NTFS format, the above message will display and your player will power off automatically. You must reformat it to FAT or FAT32 format.
• Why can’t I play files in the player?
–WMA files may be DRM protected and you do not have the proper rights (license) to play the files.
–Check the website and/or application help system of the music download service provider from where the content was purchased for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm
•Problem: Cannot delete files on the player.
– Refer to page 27 (Navigation) for details.
•Why can’t I play subscribed secure music files that are downloaded from internet?
– Subscribed secure music files are not supported in this player.
•Why can’t I play WMA files in the player?
–You may need to refine your settings in the Windows Media Player, please refer to page 19 for details.
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