Error$Code$Guide:
When'an'error'code'is'displayed:
●$$Close'the'hot'water'faucet,'turn'off'the'switch'on'the'remote'
control.
●$$Wait'for'about'5'minutes'before'turning'the'switch'on'
again.
●$$Open'the'hot'water'faucet.
If'the'error'code'remains'in'the'display:
●$$Close'the'hot'water'faucet'and'turn'off'the'switch'on'the'
remote'control.
●$$Take'the'proper'action'shown'below'and'attempt'operation'
of'the'appliance'again.
If'the'error'code'is'still'shown:
●$$Turn'off'the'hot'water'faucet'and'turn'off'the' switch'on'the'
remote'control.
●$$Take'note'of'the'error'code'displayed'and'call'the' customer'
service'assistance'number'in'the'“If'You'Need'Service”'
section'of'the'manual'on'the'back'cover.
Notice:'If'an'error'code'other'than'those'listed'below'is'
displayed,'immediately'turn'off'the'hot'water'faucet,'take'note'
of'the'error'code,'turn'off'the'switch'on'the'remote' control'and'
call'the'customer'assistance'number.
CAUTION:$For$your$safety,$DO$NOT$attempt$repair$of$gas$piping,$remote$control,$burners,$vent$connectors$or$other$
safety$devices.$$Refer$repairs$to$qualified$service$personnel.
CAUTION:$Make$certain$power$to$water$heater$is$“OFF”$before$removing$protective$cover$FOR$ANY$REASON.
CAUTION:$Label$all$wires$prior$to$disconnection$when$servicing$controls.$$Wiring$errors$can$cause$improper$and$
dangerous$operation.$$VERIFY$PROPER$OPERATION$AFTER$SERVICING.
32
Error'Code Possible'Cause What'To'Do
11 The'Gas'Shutoff'Valve'is'not'opened'
completely.
● Open'the'Gas'Shutoff'Valve'
completely.
12 Gas'Service'has'been'interrupted.
LP'Gas'is'running'low.'(LP'models'only)
● Contact'Gas'Utility'Company.
● Fill'up'LP'Gas'container'or'replace'
with'a'new'cylinder'of'LP'Gas.
15 The'hot'water'faucet'is'not'opened'enough. ● Open'the'faucet'more'to'secure'
enough'volume.
05
(Every'60'seconds'you'hear'
an'alarm'or'when'the'faucet'is'
closed,'the'alarm'stops.)
Air'intake'or'vent'termination'may'be'
blocked.
The'vent'pipes'on'the'concentric'vent'
termination'may'not'be'connected'properly.
● Remove'any'obstructions'on'the'air'
intake'or'vent'termination.
● Contact'a'dealer'for'service.
13
$
If'the'error'code'is'still'displayed'after'taking'
the'above'steps.
● Contact'a'dealer'for'service.
1L Water'heater'has'build'up'of'lime'deposits. ● Contact'a'dealer'for'service.
AP15317 (10_09) DV Gas Manual 10 30 09.indd 32 11/9/2009 3:10:33 PM