36
IF'YOU'NEED'SERVICE
1.''Should'you'have'any'questions'about'your'new'water'heater,'or'if'it'requires'adjustment,'repair,''
or'routine'maintenance,'it'is'suggested'that'you'first'contact'your'installer,'plumbing'contractor'or'
previously'agreed'upon'service'agency.'In'the'event'the'firm'has'moved,'or'is'unavailable,'refer'to''
the'telephone'directory,'commercial'listings'or'local'utility'for'qualified'service'assistance.
2.' Should'your'problem'not'be'solved'to'your'complete'satisfaction,'you'should'then'contact'the'
Manufacturer’s'National'Service'Department'at'the'following'address:'
''' ' ' 1241'Carwood'Court
''' ' ' Montgomery,'Alabama'36117
''' ' ' Phone:'1E800E432E8373.'
'When'contacting'the'manufacturer,'the'following'information'will'be'requested:
a.' Model'and'serial'number'of'the'water'heater'as'shown'on'the'rating'plate'attached'to'the'front'panel''
of'the'heater.
b.' Address'where'the'water'heater'is'located'and'physical'location.
c.' Name'and'address'of'installer'and'any'service'agency'who'performed' service'on'the'water'heater.
d.' Date'of'original'installation'and'dates'any'service'work'was'performed.
e.' Details'of'the'problem'as'you'can'best'describe'them.
f.' List'of'people,'with'dates,'who'have'been'contacted'regarding'your' problem.
The'Commonwealth'of'Massachusetts'requires'compliance'with'regulation'248'CMR'
4.00'and'5.00'for'installation'of'through'–'the'–'wall'vented'gas'appliances'as' follows:
5.08:'Modifications'to'NFPAE54,'Chapter'10
(1)'Revise'NFPAE54'section'10.5.4.2'by'adding'a'second'exception'as'follows:
Existing'chimneys'shall'be'permitted'to'have'their'use'continued'when'a'gas'conversion'
burner'is'installed,'and'shall'be'equipped'with'a'manually'reset'device'that'will'
automatically'shut'off'the'gas'to'the'burner'in'the'event'of'a'sustained'backEdraft.
(2)'Revise'10.8.3'by'adding'the'following'additional'requirements:
(a)'For'all'side'wall'horizontally'vented'gas'fueled'equipment'installed'in'every'dwelling,'
building'or'structure'used'in'whole'or'in'part'for'residential'purposes,'including'
those'owned'or'operated'by'the'Commonwealth'and'where'the'side'wall'exhaust'vent'
termination'is'less'than'seven'(7)'feet'above'finished'grade'in'the'area'of'the' venting,'
including'but'not'limited'to'decks'and'porches,'the'following'requirements'shall'be'
satisfied:'
1.'INSTALLATION'OF'CARBON'MONOXIDE'DETECTORS.'At'the'time'of'
installation'of'the'side'wall'horizontal'vented'gas'fueled'equipment,'the'installing'
plumber'or'gasfitter'shall'observe'that'a'hard'wired'carbon'monoxide'detector'with'an'
alarm'and'battery'backEup'is'installed'on'the'floor'level'where'the'gas'equipment'is' to'
be'installed.'In'addition,'the'installing'plumber'or'gasfitter'shall'observe'that'a'battery'
operated'or'hard'wired'carbon'monoxide'detector'with'an'alarm'is'installed'on'each'
additional'level'of'the'dwelling,'building'or'structure'served'by'the'side'wall'horizontal'
vented'gas'fueled'equipment.'It'shall'be'the'responsibility'of'the'property'owner'to'secure'
the'services'of'qualified'licensed'professionals'for'the'installation'of'hard'wired'carbon'
monoxide'detectors
a.'In'the'event'that'the'side'wall'horizontally'vented'gas'fueled'equipment'is'installed' in'a'
crawl'space'or'an'attic,'the'hard'wired'carbon'monoxide'detector'with'alarm'and'battery'
backEup'may'be'installed'on'the'next'adjacent'floor'level.
b.'In'the'event'that'the'requirements'of'this'subdivision'can'not'be'met'at' the'time'of'
completion'of'installation,'the'owner'shall'have'a'period'of'thirty'(30)'days'to'comply'
with'the'above'requirementsm'provided,'however,'that'during'said'thirty'(30)'day'period,'a'
battery'operated'carbon'monoxide'detector'with'an'alarm'shall'be'installed.
2.'APPROVED'CARBON'MONOXIDE'DETECTORS.'Each'carbon'monoxide'detector'
as'required'in'accordance'with'the'above'provisions'shall'comply'with'NFPA'720'and'be'
ANSI/UL'2034'listed'and'IAS'certified.'
3.'SIGNAGE.'A'metal'or'plastic'identification'plate'shall'be'permanently'mounted'to'the'
exterior'of'the'building'at'a'minimum'height'of'eight'(8)'feet'above'grade'directly' in'line'
with'the'exhaust'vent'terminal'for'the'horizontally'vented'gas'fueled'heating'appliance'
or'equipment.'The'sign'shall'read,'in'print'size'no'less'than'oneEhalf'(1/2)'inch'in' size,'
"GAS'VENT'DIRECTLY'BELOW.'KEEP'CLEAR'OF'ALL'OBSTRUCTIONS".
4.'INSPECTION.'The'state'or'local'gas'inspector'of'the'side'wall'horizontally'vented'
gas'fueled'equipment'shall'not'approve'the'installation'unless,'upon'inspection,'the'
inspector'observes'carbon'monoxide'detectors'and'signage'installed'in'accordance'with'
the'provisions'of'248'CMR'5.08(2)(a)1'through'4.'
(b)'EXEMPTIONS:'The'following'equipment'is'exempt'from'248'CMR'5.08(2)(a)1'
through'4:'
1.'The'equipment'listed'in'Chapter'10'entitled'"Equipment'Not'Required'To'Be'Vented"'
in'the'most'current'edition'of'NFPA'54'as'adopted'by'the'Boardm'and'
2.'Product'Approved'side'wall'horizontally'vented'gas'fueled'equipment'installed'in'a'
room'or'structure'separate'from'the'dwelling,'building'or'structure'used'in'whole'or'in'
part'for'residential'purposes.'
(c)'MANUFACTURER'REQUIREMENTS'E'GAS'EQUIPMENT'VENTING'SYSTEM'
PROVIDED.'When'the'manufacturer'of'Product'Approved'side'wall'horizontally'vented'
gas'equipment'provides'a'venting'system'design'or'venting'system'components'with'
the'equipment,'the'instructions'provided'by'the'manufacturer'for'installation'of'the'
equipment'and'the'venting'system'shall'include:
1.'Detailed'instructions'for'the'installation'of'the'venting'system'design'or'the'venting'
system'componentsm'and
2.'A'complete'parts'list'for'the'venting'system'design'or'venting'system.'
(d)'MANUFACTURER'REQUIREMENTS'E'GAS'EQUIPMENT'VENTING'SYSTEM'
NOT'PROVIDED.'When'the'manufacturer'of'a'Product'Approved'side'wall'horizontally'
vented'gas'fueled'equipment'does'not'provide'the'parts'for'venting'the'flue'gases,'but'
identifies'"special'venting'systems",'the'following'requirements'shall'be'satisfied'by'the'
manufacturer:
1.'The'referenced'"special'venting'system"'instructions'shall'be'included'with'the'
appliance'or'equipment'installation'instructionsm'and'
2.'The'"special'venting'systems"'shall'be'Product'Approved'by'the'Board,'
and'the'instructions'for'that'system'shall'include'a'parts'list'and'detailed'installation'
instructions.'
(e)'A'copy'of'all'installation'instructions'for'all'Product'Approved'side'wall'horizontally'
vented'gas'fueled'equipment,'all'venting'instructions,'all'parts'lists'for'venting'
instructions,'and/or'all'venting'design'instructions'shall'remain'with'the'appliance'or'
equipment'at'the'completion'of'the'installation.'
Important$Instructions$for$the$Commonwealth$of$Massachusetts
AP15317 (10_09) DV Gas Manual 10 30 09.indd 36 11/9/2009 3:10:39 PM