Ricoh 2050L 4.Troubleshooting

4.Troubleshooting
Loading Paper in the Main Cassette......................................................	31
Adjusting the Volume and Sounds the Machine Makes (Function 92)...	34
If an Indicator Lights on the Operation Panel.......................................	36
Communication Problems ......................................................................	37
Clearing a Document Jam ......................................................................	38
Clearing a Copy, Fax, or Print Jam ........................................................	39
Main Machine..............................................................................................	39
Cassette Entrance.......................................................................................	41
Upper Rear Unit ..........................................................................................	42
Error Messages........................................................................................	44
Solutions to Common Problems............................................................	46
INDEX........................................................................................................	50

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Contents

FAX2050L Operator Instruction Manuals Page Page Page Page ❖FCC Requirements How to Read This Manual Symbols 1.Introduction 2.Faxing 3.Setup 4.Troubleshooting Page Basic Features (This Manual) Advanced Features ❖Chapter 1 Advanced Transmission Features ❖Chapter 2 Communication Information ❖Chapter 3 Transmission Features ❖Chapter 8 Troubleshooting ❖Chapter 9 Maintaining Your Machine ❖Chapter 10 Installation ❖Chapter 11 Appendix 1. Introduction 5.Main Switch 6.Operation Panel 7.Handset (Option) 8.Document Guide 9.Document Table 1.Add Paper indicator 2.Add Toner indicator 7.Control Panel Display 3.Check Display indicator Check Display 11.Manual Receive indicator 12.{Energy Saver} key 13.{Copy} key 14.{Reception Mode} key 15.{Function} key THIS CORRESPONDS TO THE LCD DISPLAY Page 2. Faxing Page Memory Transmission Stop AMake sure that the machine is in standby mode for faxing READY 100% 10:00AM SET DOC. OR DIAL NO TRANSMIT OPTIONi DIAL FAX NUMBER EIf the Memory indicator is not lit, press the {Memory} key Memory FDial the number in one of the fol- lowing ways TRANSMIT DIAL/START DIAL NEXT FAX NUMBER Start HPress the {Start} key READY 98% 10:04AM Canceling a Memory STOP & CLR FILE? Y/N BThen press the {Yes} key to cancel the transmission FILE NO.kkk KPAD/hi PRINT LISTh/SEARCHi BPress V to scroll through the mes- sages Immediate Transmission AMake sure that the machine is in standby mode TRANSMIT Y/START DPress the {Start} key DIALING Resolution and Shading ❖ Standard: ❖Detail: ❖Fine: ❖Halftone: Switching Between Fax and Telephone Mode APress the {Reception Mode} key Reception Mode RECEIVE MODE Page 3. Setup OWN SET FAX NUMBER FAX NUMBER FAX NUMBER KPAD/Y/N 12125551234kkkkkkkkk SET PSTN ACCESS NO akQUICK/hi PRINT LISTh/SEARCHi BSelect a Quick Dial in any one of the following ways: a01 PROGRAM? Y/hi a01KPAD/N kkkkkkkkkkkkkkkkkkkk DDo one of the following: a01 NEW YORK OFFICEkkkkk GPress the {Yes} key LABEL SET b01 KPAD/N kkkkkkkkkkkkkkkkkkkk b01 KPAD/Y/N 212551234kkkkkkkkkkk b01Y/N ❖Groups GROUP 1-5/hi PRINT LISTh/SEARCH PROGRAM Page Programming the Group Key APress {Function} {3} {1}, and then the {Yes} key ak QUICK/hi PRINT LISTh/SEARCHi BPress the Quick Dial {30} a30 PROGRAM? hi Entering Symbols APress the Quick Dial key {28} BPress W or V to scroll the symbols Wild Cards Page 4. Troubleshooting Page Page RECV MONITOR DIAL MONITOR BUZZER Y/N/hi KEY Page ERROR PRESS STOP KEY AOpen the operation panel to an angle of about 45° BRemove the original CClose the operation panel Main Machine APull the front cover release lever towards you and open the front cover BRemove the toner cassette Page Cassette Entrance 4Upper Rear Unit Page Page Page Page Page Page Page Page Page Page Page Page Page Page Note to users in the United States of America Note to users in Canada Remarque concernant les utilisateurs au Canada Page Safety During Operation RWARNING: •You spill something into the equipment •You suspect that your equipment needs service or repair •Your equipment's cover has been damaged RCAUTION: Grounding Caution Energy Saver ❖ Specification Energy Saving Modes Recycled Paper Page 1.Advanced Transmission Features 2.Communication Information 3.Transmission Features 4.Reception Features 5.Copying 6.Facsimile User Tools 7.Key Operator Settings 8.Troubleshooting 9.Maintaining Your Machine 10.Installation 11.Appendix Page Advanced Features (This Manual) Basic Features ❖Chapter 1 Introduction ❖Chapter 2 Faxing ❖Chapter 3 Setup Page 1.Advanced Transmission Features APress V until the following dis- play appears SET OPTION PAGES KPAD PAGES:kk FAX HEADER PRINT iON OFF C Press W or V until the displayed setting is correct SET PERSONAL CODE SET OPTION KPAD PERSONAL CODE:kkkk CEnter the personal code SET OPTION Y/N PERSONAL CODE:7362 Picking up Messages Stored Elsewhere (Polling Reception) PERSONAL CODE:2567 2.Communication Information A Press {Function} {4} {2}, and then the {Yes} key B Press the {Start} key to print out the report APress {Function} {5} {1}, and then the {Yes} key FILE NO.kkk KPAD/hi FILE NO.115 FILE NO.115 START/N DPress the {Start} key to print the message APress {Function} {4} {1}, and then BPress the {Start} key to print out the report Receive File APress {Function} {5} {2}, and then the {Yes} key CONFID’L ID kkkk BInput the ID CONFID’L ID START/N CPress the {Start} key LOCK START/N 3. Transmission Features FPress the {Yes} key to dial the number you want GEither : Redial Using the AI Redial key Al Redial in the display, and then press the {Yes} key twice REDIALY/hi a01 XYZ CO. NEW YORK Dial Options Assigning the Dial Option key a29 PROGRAM? Y/hi a29Y/N PROG. DIAL OPTION SID? (I) 3 TRANSMIT Y/START 2345S9999P1234Ikkkkk PWD? (W) TRANSMIT Y/START 345S9999P1234Ikkkkkk SPACE ASet the document, and then pick up the handset B Dial the other party CIf you hear a voice, continue your conversation as you would nor- mally APress the {Start} key. Go to step E DWhen you are ready to send your To Talk before Sending a Fax A Pick up the handset APlace your fax message in the feeder, and then press the {Start} key. Go to step E Using the Tone Key BPick up the handset, or press the {On Hook Dial} key CDial the remote facility. Do not press the {Start} key DAfter your line is connected to the remote facility, if your telephone Closed Network (Transmission) Checking if a Transmission was Successful Batch Transmission Turning Batch Transmission On/Off Dual Access Parallel Memory Transmission Communication Result Report Communication Failure Report (On if Communication Result Report is Off) Report Formats ❖The Mode Column ❖The Result Column ❖The Footnote on the Journal 4. Reception Features Printing Messages that Have Been Received into Memory (Substitute Reception) Receiving Message in Answering the Telephone If the Telephone Rings Continuously APick up the handset and speak to the other party A A fax is coming in. Press the {Start} key then hang up Reverse Order Printing Page Length Reduction Center Mark Breaking Down Large Format Messages 5. Copying Page 6. Facsimile User Tools E Press the {Yes} key C Press the {Yes} key to program a label for this program QUICK 01 TO PROGRAM NO KEY TO CLEAR FPress the Quick Dial key where this program is being stored. In this example, press the Quick Dial {01} A Press the {Stop} key immedi- ately Page Assigning a User Function Key APress {Function} {3} {5}, and then the {Yes} key W {Start} FkF1-F2/hi Using a User Function Key Reassigning a User Function Key FkF1-F2/hi PRINT LISTh/SEARCHi Clearing a User Function Key F2 CHANGE? Y/hi Telephone Number List (Function 43) 6A Press {Function} {4} {3}, and then the {Yes} key ALL LISTS? START/N QUICK/SPEED/GROUP start Program List (Function 44) Page 7. Key Operator Settings MAR Selecting the Display Language (Function 93) FORWARDING ON/OFF FORWARDING AUTHORIZED ON/OFF AUTHORIZED CASSETTE ON/OFF POWER SAVER ON/OFF 7C Press the {Yes} key POWER SAVER MEMORY LOCK ON/OFF MEMORY LOCK Page SET CASSE SLCT Y/hi SET CASSE SLCT Y/hi iON OFF NAME/NO. ABC hi kkkkkkkkkkkkkkkkkkkk LEither: A Go to step C SET CASSE SLCT Y/hi ON iOFF SETTING? Y/hi Forwarding Programming the Forwarding Feature (Function 82) APress W to print a list FORWARD KPAD/Y/N 2125551234kkkkkkkkkk FORWARD KPAD/hi kkkkkkkkkkkkkkkkkkkk FORWARD SET NAME/NO BGo to step J FORWARD KPAD/hi 2125552234kkkkkkkkkk 7 SETTING? Y/hi PRINT LISTh/SEARCHi BPress V until the forwarding sta tion number you wish to edit ap- pears, and then press the {Yes} key FORWARD KPAD/Y/N kkkkkkkkkkkkkkkkkkkk Page Cassette Selection About Cassette Selection Entering a List of Senders to Treat Differently (Function 81) Rejecting or Accepting Messages from Specified Senders (Authorized Reception) Saving Energy with the Power Saving Timer TIMER SUN BUse W and V to scroll through the days of the week TUE TIMER#1 TUE */#/Y ON FROM 09:00AM GSet AM/PM using the {*} or {#} key TIMER#2 TUE */#/Y OFF FROM 12:00AM IPress V to move the cursor under the time TIMER#2 TUE KPAD/Y OFF FROM 12:00AM User Parameters ❖Bit Values and Bit Numbers SETTING? Y/h PRINT LIST h BPress the {Yes} key again and use W and V to change switches KPAD/Y/hi Page Page Page Page Programming Personal Codes (Function 72) ❖A name: ❖A Confidential ID: Storing a Personal Code PERS. CODE KPAD/hi kkkk PERSONAL CODE PERSONAL ABC Y/N JOHNSONkkkkkkkkkkkkk APress the {No} key and go to step G FPress the {Yes} key to store the name PERSONAL CHANGE? Y/N SET CONFIDENTIAL ID APress the {Yes} key, and then the {No} key. Then enter the ID APress the {Yes} key twice APress the {No} key and go back to step B Restricted Access ACheck that the Restricted Access display is shown Storing the ID Code READY 100% 10:00AM PERSONAL CODE:kkkk BInput your personal code with the ten keys Programming the ID Code Editing the ID Code POLLING ID POLL. ID CHANGE? Y/N D Press the {Yes} key, and then the {No} key Page LOCK ID CHANGE? Y/N Programming Special Terminals for Memory Lock Selecting Which Messages to Lock in Memory LOCK Receiving Confidential Messages Storing a confidential ID SET CONFIDENTIAL ID CONF. ID CHANGE? Y/N Setting the Access Number (Function 61) ❖Access number: NUMBER KPAD/N Setting the Auto Ring Time (Function 61) SET NO. OF RINGS NO. OF RINGS 08 RINGS DPress the {No} key, then enter the new number using the ten key pad Adjusting the Printing Margins (Function 95) MAIN CASSETTE BIf the cassette whose paper mar CPress the {Yes} key. If the top margin is OK, go to step F TOP MARGIN RDS (Remote Diagnostic System) RDS RDS ON/OFF Calling the Service Station Sending a Service Report SYSTEM PARA. TX BPress the {Start} key 5551234 DIALING 8. Troubleshooting Clearing a Jam in the Optional Second Cassette ARemove the optional second cassette and place it on a flat surface CReplace the optional second cassette Lower Rear Unit Error Report (Turned On/Off by a Service Representative) 9. Maintaining Your Machine Page Page ARemove any paper remaining in the feeder BPrepare a stack of blank paper. For smoother operation, square the edges CLift back the document table D Rest the paper stack in the feeder BLift it up the cassette cover and remove it Page Page Page NReplace the cassette cover OReplace the cassette. Push it in firmly until it locks into place Page Page GReplace the side rail in the A4 slots HRepeat steps and F and G for the other rail IRemove the paper size plate located at the front of the cassette the front of the cassette Page NReplace the cassette. Push it in firmly until it locks into place “Changing the Paper Size Settings” How to Change to the Legal Size Page DRest the paper stack in the feeder “Changing the Paper Size Set- tings” Page Page Page Page Page Page Page Page 10. Installation Location Page Page Page Page Page AInsert the line cable into the labeled “LINE” BConnect the other end to your telephone line AInsert the power cable into the socket located at the rear of the machine BPlug in the cable to the mains CTurn the power switch on Page 11. Appendix Base Machine ❖Power supply: ❖Power consumption: ❖Protocol: ❖Memory Capacity: Document and Paper Specifications Recommended Types of Document ❖Scanning area Correct Size for the Document Delivery Tray Documents (Using the Auto Document Feeder) Energy Saving Introduction Entering Energy Saving mode Exiting Energy Saving mode Selecting the Energy Saving Mode Type ❖Switch 05 Bit Reception in Energy Saving Mode Storage Capacity Stored Numbers Destinations Memory Files Page Page Page Page Page Page Page Page Page Page Page Page Page Page RICOH COMPANY, LTD Overseas Affiliates Instructions Operating FAX2050L