Ricoh AC122, AC20, DSm520pf Solving Other Problems

T

ROUBLESHOOTING

9.16

Solving Other Problems

The following chart lists some conditions that may occur and the recommended

solutions. Follow the suggested solutions until the problem is corrected. If the

problem persists, please call for service.

Paper Feeding Problems

Condition Suggested solutions

Paper is jammed

during printing.

Clear the paper jam. See page 9.5.

Paper sticks together. • Ensure that there is not too much paper in the paper tray.

The paper tray can hold up to 250 sheets of paper,

depending on the thickness of your paper.

• Make sure that you are using the correct type of paper. See

“Paper Specifications” on page C.6.

• Remove paper from the paper tray and flex or fan the

paper.

• Humid conditions may cause some paper to stick together.

Multiple sheets of

paper do not feed.

• Different types of paper may be stacked in the paper tray.

Load paper of only one type, size, and weight.

• If multiple sheet s have caused a paper jam, clear the paper

jam. See page 9.5.

Paper does not feed

into the machine.

• Remove any obstructions inside the machine.

• Paper has not been loaded correctly. Remove paper from

the tray and reload it correctly.

• There is too much paper in the paper tray. Remove excess

paper from the tray.

• The paper is too thick. Use only paper that meets the

specifications required by the mach ine. See “Paper

Specifications” on page C.6.

The paper keeps

jamming.

• There is too much paper in the paper tray. Remove excess

paper from the tray. If you are printing on special

materials, use the Multipurpo se tray.

• An incorrect type of paper is being used. Use only paper

that meets the specifications required by the machine. See

“Paper Specifications” on page C.6.

• There may be debris inside the machine . Open the front

door and remove the debris.

Transparencies stick

together in the paper

exit.

Use only transparencies specifically designed for laser

printers. Remove each transparency as it exits from the

machine.

Envelopes skew or fail

to feed correctly.

Ensure that the paper guides are against both sides of the

envelopes.

Contents

Main i About the Users Guide ii Safety Information WARNING: Safety During Operation Page Page v Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Page vii NOTICE Notice: Consult the dealer or an experienced radio /TV technician for help. Caution Notice about the Telephone Consumer Protection Act (Valid in USA only). viii FCC Requirements WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: Differences Between British and American English Page xi C Chapter 2: Chapter 1: I G ETTING S P APER H P RINTING T C xiii Chapter 6: S F xiv Chapter 8: M xv Chapter 9: Appendix A: Chapter 10: T U SING USB FLASH D U SING Y OUR M ACHINE ON A N I NSTALLING M ACHINE O S Page Special Features Page I 1.4 Understanding Component Locations These are the main components of your machine: Front View I 1.5 Rear View Line Jack Control Panel Functions Page Page 2 Setting Up Your Machine Unpacking Page Selecting a Location Clearance Space Installing the Toner Cartridge Page Loading Paper Page Changing the Size of the Paper in the Paper Tray Page Making Connections Page Page Page Turning the Machine On Setting Up the Machine System Changing the Display Language Setting the Machine ID Entering Characters Using the Number Keypad Keypad Letters and Numbers Changing Numbers or Names Inserting a Pause Setting the Date and Time Changing the Clock Mode Setting the Paper Size and Type Setting Sounds Speaker, Ringer, Key Sound, and Alarm Sound Speaker Volume Using the Save Modes Power Save Mode Scan Lamp Save Mode Page Installing Software About the Software Programs for Windows Printer Driver Features Installing the Software in Windows System Requirements Installing Software for Local Printing Typical Installation for local printing Page Custom Installation for local printing Page Page Installing Software for Network Printing Typical Installation for Network Printing Page Custom Installation for Network Printing Page Page Page Installing the SmarThru 4 Page Repairing Software Removing Software Uninstalling the MFP Driver Uninstalling the SmarThru Uninstalling the Network Scan Driver Using the Set IP Installing Set IP To Use Set IP Using the Printer Settings Utility The Scan Settings Tab The Phonebook Tab The Printer Tab The Firmware Update Tab Page 3 Selecting Print Materials Paper Type, Input Sources, and Capacities Guidelines for Paper and Special Materials Loading Paper In the Standard Tray Page In the Multipurpose Tray Page Using the Manual Feed Mode Tips on Using the Multipurpose Tray Selecting an Output Location Printing to the Front Output Tray Printing to the Rear Output Slot To use the rear output slot: Page 4 Printing a Document in Windows Canceling a Print Job Printer Settings Layout tab Paper Tab Page Graphics Tab Page Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help Printing Multiple Pages on One Sheet of Paper Printing Posters Page Fitting Your Document to a Selected Paper Size Printing a Reduced or Enlarged Document Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Page Deleting a Page Overlay 5 Loading Paper for Copying Selecting the Paper Tray Preparing a Document Making Copies on the Document Glass Making Copies from the Automatic Document Feeder Page Setting Copy Options Darkness Original Type Reduced/Enlarged Copy Number of Copies Using Special Copy Features Clone Copying Collation Copying Auto Fit Copying 2 Sides on 1 Page Copying 2 Up or 4 Up Copying Poster Copying Changing the Default Settings Setting the Time Out Option Page 6 Scanning Basics Scanning From the Control Panel to an Application Scanning Using the SmarThru Page Using Onscreen Help File Scanning Using the WIA Driver Scanning to USB Flash Drive Scanning Using the Network Scan About Network Scan Setting the Network Scan Option Scanning Using Network Scan Setting Network Scan Timeout Using the Network Scan Driver Adding a Scanner Page Removing a Scanner Setting the properties Page Advanced Page Preferences Page Scanning using the Network Scan driver Scanner Icons Page 7 Setting Up the Fax System Changing the Fax Setup options Available Fax Setup Options Page Page Sending a Fax Loading a Document To fax a document using th e Automatic Document Feeder (ADF): Page Page Selecting the Paper Tray Adjusting the Document Resolution Page Sending a Fax Automatically Sending a Fax Manually Redialing the Last Number Confirming Transmission Automatic Redialing Receiving a Fax About Receiving Modes Loading Paper for Receiving Faxes Receiving Automatically in Fax Mode Receiving Manually in Tel Mode Receiving Automatically in Ans/Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes Using the DRPD Receiving Faxes in the Memory Automatic Dialing One-touch Dialing Storing a Number for One-touch Dialing Sending a Fax using a One-touch Number Speed Dialing Storing a Number for Speed Dialing Sending a Fax using a Speed Dial Number Group Dialing Setting a Group Dial Number Editing Group Dial Numbers Sending a Fax Using Group Dialing (Multi-address Transmission) Searching for a Number in Memory Searching Sequentially through the Memory Searching with a Particular First Letter Printing a Phone Book List Other Ways to Fax Sending Broadcast Faxes Sending a Delayed Fax Page Sending a Priority Fax Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Additional Features Using Secure Receiving Mode Printing Reports Phone Book List Sent Fax Report (Transmission Journal) Received Fax Report (Reception Journal) System Data List Schedule Information List Message Confirmation Report Junk Fax Number List (Junk Fax List) Multi-communication Report Using Advanced Fax Settings Changing Setting Options Advanced Fax Setting Options Page Page 8 Clearing the Memory Cleaning Your Machine Cleaning the Outside Cleaning the Inside Page Cleaning the Scan Unit Maintaining the Toner Cartridge Toner cartridge storage Expected Cartridge Life Redistributing Toner Replacing the Toner Cartridge Page Setting the Notify Toner Option Cleaning the Drum Ignoring the Toner Empty Message Setting E-mail Notification Setting the Machine Setup tab In the Server Information section In the Recipient list & Conditions section In the Select Notification section Setting the Contact Information tab 9 Clearing Document Jams Input Misfeed Exit Misfeed Roller Misfeed Clearing Paper Jams In Tray 1 In Optional Tray 2 In the Fuser Area or Around the Toner Cartridge Page In the Paper Exit Area In the Multipurpose Tray Tips for Avoiding Paper Jams Clearing LCD Error Messages Page Page Page Solving Other Problems Paper Feeding Problems Printing Problems Page Printing Quality Problems Page Page Page Page Copying Problems Scanning Problems Fax Problems Page Solving Network Printing Problems General Problems Windows Problems Network Scan Problems Page 10 About USB Flash Drives Installing a USB Flash Drive Scanning to USB Flash Drive Scanning With Default Settings Scanning With Your Own Settings Page Managing the USB Flash Drive Changing the Default Settings Deleting an Image File Formatting the USB Flash Drive Viewing the USB Memory Status Printing From the USB Flash Drive Backing Up Data Page A Setting Up a Locally-Shared Machine In Windows 98/Me Setting Up the Host Computer Setting Up the Client Computer In Windows NT 4.0/2000/XP Setting Up the Host Computer Setting Up the Client Computer Setting Up a Network-Connected Machine Configuring Network Parameters on the Control Panel Supported Operating Systems Printing a Network Configuration Page Setting Network Protocols Configuring TCP/IP Page Restoring the Network Configuration Rebooting the Network Interface Card B Installing Memory DIMM Page Removing a Memory DIMM Installing an Optional Tray Page Setting Tray 2 in the Printer Properties Page Page General Specifications Scanner and Copier Specifications Printer Specifications Facsimile Specifications Paper Specifications Overview Supported Sizes of Paper Guidelines for Using Paper Paper Specifications Paper Output Capacity Paper Storage Environment Envelopes Page Labels Transparencies I Numerics A B C G H I J L R S T U