Troubleshooting
Legal notices
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
There is a USB icon in the system tray, but I can't find the hard disk in MY COMPUTER
The data transfer between computer and device is slow
The backup button doesn't work•Make sure that the USB cable is connected firmly to your enclosure and computer.
•Make sure that the USB cable is not broken.•Open the enclosure and make sure that all of the connections are securely fastened.
•Use the rear USB ports on the back of the computer instead of the front USB ports.
•Check for motherboard compatibility issues.•Check for hard drive compatibility issues.•Windows users: Partition and format the new hard drive by using Disk Management in Windows.
•Macintosh users: Partition and format the new hard drive by clicking Disk Utilities in the Utilities folder, then clicking your external enclosure.
•Make sure the HDD has been initialized and partitioned before hardware installation. Refer to "Creating A New Partition" on page 7.
•Your system may be operating at USB 2.0 speeds due to an incorrect driver installation of the USB 3.0 adapter card or a system that does not support USB 3.0. If your system includes a PCIe slot, you can achieve SuperSpeed USB transfer rates by installing a USB 3.0 PCIe adapter card.
•Make sure you have installed the backup utility program, if the utility program has been installed successfully, it will show an icon in the toolbar when Windows was booting.
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply within the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
| • Reorient or relocate the receiving antenna. | |
• | Increase the separation between the |
| equipment and receiver. |
• | Connect the equipment into an outlet on a |
| circuit different from that to which the receiver |
Specifications
| Dimensions | 3.42 × 5.2 × 0.67 inches (87 × 132 × 17 mm) | |
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| Interface to device | SATA I/II | |
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| Interface to PC | USB 3.0 | |
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| External features | Backup button | |
| DC jack | ||
| USB 3.0 | |
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| Support power | ||
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| HD supported | Up to 500 GB, 2.5” SATA (up to .374” or 9.5 mm in | |
| height) | ||
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| Indicator | ||
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| Compatibility | Windows XP, Windows Vista, Windows 7, Mac 10.4 or | |
| higher | ||
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Operating temperature | 32~104°F (0~40°C) | |
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| Operating humidity | Operating: 20 to 80% | |
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| Certification | FCC Class B, | |
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| is connected. |
| • Consult the dealer or an experienced |
| technician for help. |
FCC warning
Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules could void the user’s authority to operate this equipment.
Canada ICES-003 statement
This Class B digital apparatus complies with Canadian 14