5After the software is uninstalled, restart your computer if prompted.
Troubleshooting
Specifications
Hard drive type | 3.5” SATA HDD, up to 2 TB |
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Dimensions | 1.67 × 8.74 × 5.19 inches (42.5 × 222 × 132 mm) |
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Interface to device | SATA I/II |
I do not see the enclosure/additional drive in my system
There is a USB icon in the system tray, but I can't find the hard disk in MY COMPUTER.
My memory card does not appear in My Computer or Windows Explorer
My memory card appears in My Computer but I get errors when writing or reading
The data transfer between computer and device is slow
The backup button doesn't work.
•Make sure that the USB cable is connected firmly to your enclosure and computer.
•Make sure that the USB cable is not broken.
•Open the enclosure and make sure that all of the connections are securely fastened.
•Use the rear USB ports on the back of the computer instead of the front USB ports.
•Check for motherboard compatibility issues.
•Check for hard drive compatibility issues.
•Windows users: Partition and format the new hard drive by using Disk Management in Windows.
•Macintosh users: Partition and format the new hard drive by clicking Disk Utilities in the Utilities folder, then clicking your external enclosure.
•Make sure the HDD has been initialized and partitioned before hardware installation. Refer to "Creating A New Partition" on page 7.
•Try a different memory card of the same type in the same slot. If the different memory card works, replace the original memory card.
•Shine a flashlight into the empty card slots. Look to see if any pin inside is bent. Straighten bent pins with the end of a mechanical pencil or paper clip.
•Make sure that memory card is fully inserted into the slot.
•Try a different memory card of the same type in the same slot. If the different memory card works, replace the original memory card.
•Some cards have a read/write security switch. Make sure that security switch is set to Write Enabled.
•Make sure that the amount of data you tried to store does not exceed the capacity of the card.
•Inspect the ends of the memory cards for dirt or material closing a hole. Clean the contacts with a
•If errors persist, replace the memory card.
•Your system may be operating at USB 2.0 speeds due to an incorrect driver installation of the USB 3.0 adapter card or a system that does not support USB 3.0. If your system includes a PCIe slot, you can achieve SuperSpeed USB transfer rates by installing a USB 3.0 PCIe adapter card.
•Make sure you have installed the backup utility program, if the utility program has been installed successfully, it will show an icon in the toolbar when Windows was booting.
Interface to PC | USB 3.0 | |
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External features | Backup button | |
Card reader slots | ||
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| USB 3.0 ports (2) | |
| Power button | |
External features (back) DC power jack | ||
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| • Secure Digital card(SDXC, SDHC, SD) | |
| • Multi Media card(MMC) | |
| • Sony® Memory stick (MS, MS PRO) | |
Memory cards | • xD picture cards | |
supported | • Compact Flash™ memory cards (UDMA, type I/II) | |
| • IBM™ Microdrive | |
| Note: A memory card adapter is required for Mini SD, | |
| RS MMC, MS DUO, MS PRO DUO, and Micro SD. | |
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Power supply | AC power adapter (12 V/3 A) | |
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Indicator | ||
Card reader active LED | ||
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Compatibility | Windows XP, Windows Vista, Windows 7, Mac 10.4 or higher | |
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Operating temperature | 32~104°F (0~40°C) | |
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Operating humidity | Operating: 20 to 80% | |
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Certification | FCC Class B, | |
Legal notices
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply within the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.