Troubleshooting
Check this information for a possible solution before calling for assistance.
General troubleshooting
•Every Rocketboost network must contain only one hub device, which helps other Rocketboost devices join the network.
•You can turn any Rocketboost wireless sender or wireless sender/receiver into a hub by using the HUB STATUS or HUB ENABLE switch on the back of the device. The network can only have one hub.
•The hub device must have power for the audio network to operate. The hub can be in standby
•The existing hub device will be the device with the green power indicator.
•The unobstructed operating range of a Rocketboost network is 150 feet (45 meters).
•Each network must contain both a wireless sender device and a wireless receiver device. Do you have both a wireless sender and a wireless receiver device?
Problem
No communication between the Rocketboost wireless sender and wireless receiver devices.
No sound
Solution
•Make sure that the power indicators of the Rocketboost wireless sender and wireless receiver devices are lit solidly. If the indicators are blinking, see “Establishing communication” on page 17.
•If the pairing process is failing, make sure that only one of your Rocketboost devices has the Hub switch enabled. Note that the hub device will be the only device with the green power indicator.
•Check the volume level of the wireless speaker or audio sources connected to the wireless sender.
•Make sure that all of the audio cables are connected correctly.
•Make sure that the power indicators of the Rocketboost wireless sender and wireless receiver devices are lit solidly. If the indicators are blinking, see “Establishing communication” on page 17.
•Make sure the audio source connected to your wireless sender is On.
•Make sure the wireless sender or wireless receiver devices are not Muted. The Source indicator light on the wireless receiver blinks when the device is muted.