Roland DP-970 Troubleshooting

Appendices

Troubleshooting

If you think there’s a problem, read this first.

Case	Cause/Remedy
The power doesn’t come	Is the AC adaptor connected and plugged
on	in correctly? (p. 12)
	Is the panel locked? (p. 43)
The button doesn’t work	Is the Tone locked? (p. 43)
	Turn the power off, then back on.
	Is the volume level of the DP-970 turned all
	the way down? (p. 14)
	Are headphones plugged in and
	headphones indicator lights up? (p. 13)
	Has a plug remained connected to the
	Phones jack?
	When headphones are connected, the
No sound is heard	keyboard’s speaker stops playing.
	Is Local Off selected?
	When Local Control is set to OFF, no sound
	is produced by playing the keyboard. Set
	Local Control to “On” (p. 47).
	Is V-LINK switched on?
	While V-LINK is switched on, no sound is
	produced when you press any of the twelve
	keys at the left end of the keyboard (p. 44).
	Have all devices been switched on?
No sound is heard (when
	Are the MIDI cables connected correctly?
a MIDI instrument is
connected)	Does the MIDI channel match the
	connected instrument? (p. 46)
	Is the DP-970 in Dual play? (p. 26)
Sounds are heard twice	When the DP-970 is connected to an
	external sequencer, set it to the Local OFF
(doubled) when the
	mode (p. 47).
keyboard is played
	Alternatively, the sequencer could be set so
	its MIDI Thru feature is OFF.
	If you use Dual play or Split play with a
	Tone button for which tone number 3 or 4 is
	selected, tone number 1 will be selected for
The tone has changed in	that Tone button (p. 19).
the Split or Dual play	Some tones assign the tone that had been
	selected before you pressed the [Split]
	button to the left hand area of the keyboard.
	Please refer to “Tone List” (p. 50).
	Is the panel locked? (p. 43)
	Is the Tone locked? (p. 43)
	Turn the power off, then back on.
Tone doesn’t change	Are the indicators for the [Split] and
	[Reverb] buttons flashing?
	Setting of functions is in progress. Press the
	[Split] or [Reverb] button to exit function
	mode (p. 40, p. 46).

Case	Cause/Remedy
	The maximum number of notes that the
	DP-970 can play simultaneously is 64.
Not all played notes are	Frequent use of the damper pedal when
sounded	playing along with a song may result in
	performance data with too many notes,
	causing some notes to drop out.
	Have you set Transpose? (p. 24)
The tuning or pitch of the	Are the settings for the “Temperament”
	and “Stretch Tuning” correct? (p. 41)
keyboard or song is off
	Is the setting for the “Master Tuning”
	correct? (p. 41)
	Are the indicator for the Track buttons
Song doesn’t play back/	([Left] and [Right] buttons) extinguished?
	(p. 32)
Only the sound of a
particular instrument in a	If the button indicator is out, the music on
song does not play	that track is not heard. Press the track
	button so the indicator is illuminated.
Can’t record	Has one of the track buttons for recording
	been selected? (p. 33–p. 36)
	If you select an internal song in which the
	tempo changes during the song, and then
	record, the tempo will change in the same
	way for the performances. The tempo of the
	metronome will also change in the same
Tempo of recorded song	way.
or metronome is off
	If you record additional material without
	erasing the previously recorded song, the
	song will be recorded at the first-recorded
	tempo. Please erase the previously
	recorded song
	before you re-record (p. 38).
	Any performance that has been recorded is
The recorded	deleted when the power to the DP-970 is
	turned off. A performance cannot be
performance has
	restored once it’s been deleted.
disappeared
	If you do not want a performance to be
	deleted, use Song Backup (p. 39).
Depressing a pedal has	Is the pedal connected correctly?
	Make sure the pedal cord is securely
no effect, or the pedal
	connected to the pedal jack on the rear of
effect doesn’t stop
	the unit (p. 12).
The volume level of the	Could you be using a connection cable that
	contains a resistor?
instrument connected to
Input jacks is too low	Use a connection cable that does not
	contain a resistor.
	Since the DP-970’s piano sounds accurately
	reproduce the depth and reverberation of
Reverberation still	the original acoustic piano, you may find
audible even with	that reverberation is audible when the 3D is
Reverb turned off	enabled.
	If you want to eliminate the reverberation,
	turn off the 3D function (p. 21).

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