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Troubleshooting
Could the UA-25EX be in use by other software?
Close all software that’s currently running, disconnect the UA-25EX’s USB cable, and then
reconnect it.
If this does not solve the problem, reinstall the driver.
➝ “Reinstalling the driver” (p. 40)
Is the driver installed correctly?
Driver installation may have failed. Please reinstall the driver.
➝ “Reinstalling the driver” (p. 40)
Is the UA-25EX device name shown?
If the device name is not displayed, it may be that the driver installation failed. Please reinstall the
driver.
➝ “Reinstalling the driver” (p. 40)
Could the computer to which the UA-25EX is connected have entered standby (suspend) mode,
hibernate mode, or sleep mode?
Close all software that uses the UA-25EX, disconnect the UA-25EX’s USB cable, and then reconnect
it.
If this does not solve the problem, restart your computer.
Could you have disconnected and reconnected the USB cable while using the UA-25EX?
Close all software that uses the UA-25EX, disconnect the UA-25EX’s USB cable, and then reconnect
it.
If this does not solve the problem, restart your computer.
Could the UA-25EX have been connected when the computer started up?
On some computers, the UA-25EX may be unusable if it is already connected when the computer
starts up.
Start up your computer, and then connect the UA-25EX.
Are you using the Media Player included with Windows Vista?
On Windows Vista, the UA-25EX’s MIDI device cannot be selected by Media Player.
Could the UA-25EX’s Advanced driver switch be turned OFF?
If you’re using ASIO compatible software, turn the Advanced driver switch ON.
Problems with settings

Can’t select/use the UA-25EX within software or in system settings

Can’t use or select the UA-25EX from your ASIO compatible software

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