Saeco Coffee Makers VIA Venezia manual Problem Possible cause Remedy, Troubleshooting

28		TROUBLESHOOTING
Problem	Possible cause	Remedy

NOTE

29

Espresso does not di- spense or dispenses in drops

No water	Fill water tank (page 24)
Coffee ground too finely	Change type of coffee
Coffee pressed in filter holder	Loosen coffee
Too much coffee in filter holder	Reduce the quantity of coffee
	using the doser
Steam/hot water knob (8) is	Close knob
open
Limestone accumulation	Descale the machine
	(page 26)
Filter basket is blocked	Clean the filter basket
Filter screen is blocked	Clean the filter screen (page 26)

	Handle of filter holder not in	Move the handle of filter hol-
	correct position	der to the correct position
		(page 25)
Espresso dispenses too	Too little coffee in the filter	Add coffee (page 25)
quickly or there is no cof-	holder
fee spume
	Stale or unsuitable coffee	Use fresh coffee or try a diffe-
		rent blend (page 25)
Espresso comes out	Filter holder not correctly	Position the filter holder cor-
along edges of filter hol-	positioned in brew head	rectly in the brew head
der		(page 25)
	Upper edges of filter holder	Clean the edges of the filter
	have coffee residue	holder
	Boiler o-ring is dirty or worn-out	Clean the o-ring or replace it
	Too much coffee in the filter	Reduce the quantity of coffee
	holder	using the doser
Froth does not form in	Unsuitable type of milk used	Check the fat content
milk
Espresso is too cold	Green “ready” light (2) was	Wait until the “ready” light co-
	not on when the coffee	mes on before pressing the
	button (5) was pressed	coffee button (5)
	Filter holder was not	Preheat the filter holder
	preheated in brew head	(page 25)
	Cups were not preheated	Preheat the cups
Pump is very loud	Water tank is empty	Fill water tank with water
		(page 24)

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