Troubleshooting
Problem | Possible Cause | Solution |
Parent’s Unit has no sound/picture or static
Video is not turned on
Volume is too low
Channel switches are not on the same setting (1, 2 or 3)
Signal interference due to microwaves, monitors, cellular or cordless telephones, etc.
Turn video on at the side of the Parent’s Unit
Adjust the volume control on the Parent’s Unit
Check the channel switches on the Baby’s Unit and Parent’s Unit to confirm they are on the same channel (1, 2 or 3)
Try one of the other channels
| Out of range | Bring Parent’s Unit closer to Baby’s Unit |
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Power/low battery indicator is | Batteries are low | Recharge batteries |
amber |
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Parent’s Unit power indicator | Parent’s Unit is not turned on |
does not illuminate |
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| Batteries are dead/Power is turned off |
Push the button on the front of Parent’s Unit to the on position
Charge battery / Make certain that any light switches that control the power flow to the wall outlet are on (when using AC). If batteries are dead, replace battery pack. Contact Consumer Relations at (800)
| AC Adapter not properly connected | Check AC Adapter |
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Audio feedback (squealing) | Parent’s Unit is too close to the Baby’s Unit | Move the Parent’s Unit further away from the Baby’s Unit |
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| Lower the volume on the Parent’s Unit |
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Power indicator does not | Baby’s unit is not turned on | Slide the button on the back of the Baby’s Unit to channel 1, 2 or 3 |
illuminate on Baby’s Unit |
| Make certain that any light switches that control the power flow to the wall outlet are on |
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| (when using AC) |
| AC Adapter not properly connected | Check AC Adapter |
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Weak sound coming from | Battery may be low | Recharge batteries |
Parent’s Unit |
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| Baby is too far away from Baby’s Unit | Move the Baby’s Unit within 4’ to 6’ of Baby |
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Parent’s Unit is picking up noises or displaying interference from outside your home
Parent’s Unit is picking up noises from outside Change both the Parent’s and Baby’s Units to an alternate channel (1, 2 or 3) your home
NOTE: Please do not return this product to the place of purchase. If you are having difficulty using product visit our web site at www.safety1st.com or contact Consumer Relations at (800)
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