PROBLEM - SITUATION
SIM LOCKED
No call connection
No receiving calls
Quality reception when calling
No voicemail
If voicemail icon flashing
Network provider name does not appear on screen
How do I switch to silent mode?
ACTIONS
In certain cases, the handset can only be used with some types of SIM cards. This message means that the SIM card you are using does not fit with the phone. Take the SIM card out, and switch it back on. If the message SIM not present appears on the screen, you will need to check its compatibility next to the place where you bought it. If not, please contact your
Check that the number you have dialled is correct.
If the icon is displayed without any network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary. The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
Try to make a call in order to check that the phone and the network are operational. Check and deactivate the permanent call forwarding (permanent call forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary. If the problem persists, please contact your Technical Helpdesk.
Avoid placing your fingers on the top of the phone, where the aerial is integrated: the phone will have to use full strength to establish a quality transmission.
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by Vodafone, see page 44.
Check that the SIM card used offers this service. Try to make a call to check that phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the Settings/Call settings menu, select Mailbox and check the number. Otherwise, enter Vodafone voicemail number.
Call voicemail and listen to the new messages to make it disappear.
Go into the Settings menu, select Networks settings, then Selection. Wait until the network provider name appears, select it and validate.
Hold the | key down unless ring tone sounds, when a short touch is enough. |
66 | Troubleshooting |
