Appendix B: Troubleshooting and FAQ’s
If you are having problems where your computer does not recognize you webcam, try to reinstall the software.
Software Re-installation:
1.First install the software. Click on Start, Settings, Control Panel and Add/Remove programs. You will need to remove PhoTags Express. After removing it, restart your computer. If your webcam is connected, disconnect it.
2.Now reinstall the software. Insert the CD that came with your webcam. It should automatically run the installation.
3.Restart the computer.
4.Once your computer is back up, plug the webcam into your computer's USB port.
5.
If you are running Windows 2000 or XP: Click on hardware and then Device Manager.
If the webcam is installed correctly, there will be a category listed for "Imaging Devices" and clicking on the "+" next to it should reveal your camera. If not, you will likely see "Digital Still Camera" under "Other Devices" with a brightly colored marking next to it indicating it is not functioning correctly.
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