Support and troubleshooting | HP MFP Sending Software 4.9X specs

4 Support and troubleshooting

This chapter contains the following topics:

●Obtaining support

●Control panel messages

●DSS error messages

ENWW

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HP MFP Sending Software 4.9X manual Support and troubleshooting

Contents

HP Digital Sending Software Page HP Digital Sending Software Trademarks Copyright Table of contents Pre-installation checklist Installer screens and options Configure DSS Configure the Device 115 123127 Introduction to Digital Sending Jpeg Tiff Digital sending overview Introduction to DSS Fax Features overview Logging Supported devices Legacy device support Differences Embedded Digital Sending vs DSS Area Feature Product Groups 1Feature comparison Feature Benefits Advantages of DSS2What else does DSS allow you to do? Accessible to all devices connected to the DSS server DSS vs Web Jetadmin What is new in DSS 4.91? 3Product improvements in DSSComponent Description Enww Theory of operations Components DSS Service Configuration Utility 1DSS Service Technical DetailTechnical detail 2Configuration Utility- Technical Detail DSS-enabled device 3DSS-enabled devices Technical Detail I.S. OCR engine4I.R.I.S. OCR engine Technical Detail 5Database Technical Detail DatabaseLocal Data Store Third-party tools Remote Configuration Utility Understand licensingDevice firmware Node Locking Trial licenseLicensing requirements Auto-generate license 6License Node Locking Enww Installation and configuration Hardware requirements Planning the DSS deploymentSystem and environment requirements Software requirements Device firmware requirements 2DSS hardware requirements3DSS 4.91 supported device firmware revisions Enww 4Ports used by DSS Feature Type Protocol Port Role of DSS Can it be Changed?Port requirements Ports used Understand DSS data structures Backup and restore strategyDSS Address Book access for latest generation devices Hostname resolution Back up DSS data Software capabilities for backup and restoreRestore DSS data Scaling the DSS server Recommendations Features and factors that limit scalabilityLicensing Limitations 1DSS License Certificate Activating licenses Node locking Install licensesTrial or demo license Upgrading from previous products Device differences Installation Pre-installation checklistInstaller screens and options 3Software Installation Welcome screen Configuration Outline Configuration Utility elementsCallout Component Description Exclamation point Asterisk Add licenses Auto-generated licenses Remove licenses Device management 7Device Configuration tab Enww Add a device Add and remove devices Remove a device 12Remove Device dialog box Device configuration IconDescription Understanding the Device ListDevice grouping 8Device List icons Configure DSS Authentication Ldap Server 9Authentication tab Ldap Server Microsoft Windows 15LDAP authentication Domain Username Password 10Authentication tab Microsoft Windows Ldap server Determining the Ldap server bind method for Windows Novell NDS 11Authentication tab Novell NDS Callout Component NDS Tree NDS Context Bind prefix Username Password Ldap bind methods Novell NDS configuration12Authentication bind methods Ldap bind How to Search root To configure the Ldap server Ldap Configuration 13Authentication subtab Configure Devices tab set Configure the Device Click the Authentication tab General Device configuration General subtab 14General subtab on the Configure Devices tab set 15Addressing subtab Configure Devices tab set Addressing subtabLdap Step Step Using the Ldap setup, and then click Test Log subtab 16 Log subtab on the Configure Devices tab set Preferences subtab 16Log subtab on the Configure Devices tab set 17Preferences subtab on the Configure Devices tab set Immediate reset to defaults Delay reset to defaultsSend to Folder 18Send to Folder tab To configure the Send to Folder feature 26The Send to Folder tab on the Device Configuration tab set Send to E-mail Configuration overviewConfigure the device to use Send To Folder 19Send to Folder subtab on the Configure Devices tab set 27 E-mailtab Enable Smtp SSL Protocol Server Requires Authentication Configure the e-mail feature on DSS Smtp gateways Verifying the Smtp gatewayTo verify the Smtp gateway Enww 21Send to E-mail subtab Configure Devices tab set 29Send to E-mailsubtab in the Configure Devices tab set Select routing type To enable Send to E-mail by using DSS Field ControlSigning and Encryption To enable send to e-mail directly from the Device Send to Fax Analog faxThird-party fax Topcall Fax Send Method Callout Component Description Enable Fax SendInternet fax 22Fax tab Internet fax option Internet Fax setup To configure Internet fax 23Fax tab LAN fax LAN fax To configure LAN fax Enww LAN fax Configuring the LAN fax feature on the device Analog fax Scan Settings Enable Fax ReceiveFax Dialing Settings Fax Send Settings Enable Fax Archiving. Click to select the check box Print Activity Log. Click to print the report Callout Component Description Reports and InternalPages Device Blocked Fax List Configuring the analog fax feature on the deviceDefault Receive Notification Settings Enable Fax Archiving Type of fax job to archive Mail address Send to Workflows Metadata filesMenu structure 26Workflows tab Forms Configure the menu structure groups, menus, and formsGroups Menus Folder To create a workflow form for a folder destination Enww Enww Number Entry 27Response format options FTP site Enww Enww 28Response format options Printer Enww Configure the device to use Send To Workflows 29Send to Workflows subtab Configure Devices tab setAddressing 43Address Book Manager Address Book Manager Importing addresses using the Address Book Manager 30Address Book ManagerCallout Component Description DSS Address Books Personal Contacts Configuring address books on the Addressing tab31Addressing tab Callout Component Description Search Method Configuring DSS address books Configuring Personal Contacts feature Configuring Ldap directory replication 32Address book synchronizationMethod Description Effect at the control panel To set up automatic replication of the Ldap address book Personal address booksExchange contacts Ldap replication Configure direct Ldap addressing on the deviceGuest address book Public address book Ldap filters 46The Ldap Database Search Settings section Configure Authentication Configure DSS for Windows Active Directory Services Configure the Service-Based Address Book Configure Addressing Enww Enww Support and troubleshooting Source Description Using Internet supportObtaining support 1Sources of information Delete unused addresses from the address book Control panel messages2Device control-panel messages Message Description and actions Authentication failed for a reason other than incorrect user Digital Send server is not responding. Contact Digital Send Communication ErrorAdministrator Information HP Digital Sending Delivery Error Login failed. Please try againMail Gateway rejected the job because Service this device. Contact administrator Novell login requiredLogin Digital Sending Service at 15.XX.YY.ZZ does not DSS error messages 3Critical error messagesError Message Suggested Actions Glossary FTP Nanp Enww Index Messages Installation