Samsung 5100 manual Symptom Cause and Solution

07-Troubleshooting 12/10/99 5:42 AM Page 10

Symptom

Cause and Solution

You cannot poll another	• The fax machine you are polling may be using a poll
machine.	code.
The incoming fax has blank	• The machine sending you the fax may be faulty.
spaces or you received a	• The fax machine sending you a fax may have a dirty scan
poor-quality copy.	glass.
	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The cartridge toner may be empty.
Are some of the words on the	• The machine sending you the fax had a temporary
incoming fax stretched?	document jam.
There are lines on the copies	• Check your scan glass for marks, and clean it.
or documents you send.	See page 6.11.
The machine dials a number,	• The other fax machine may be turned off, out of paper, or
but fails to make a connec-	cannot answer incoming calls. Speak with the other
tion with another fax	machine operator and ask them to sort out the problem.
machine.
You cannot store a document	• There may not be enough memory to store the document.
in the memory.	If the display shows a ‘MEMORY FULL’ message, delete
	any documents you no longer need from the memory,
	then restore the document.
Blank areas appear at the bot-	• You may have chosen the wrong paper settings in the user
tom of each page or on other	options set up. See page 5.3 to choose a proper paper size.
pages, with only a small strip
of text printed at the top.

6.8 Troubleshooting