Getting Help, Reaching Sprint Customer Service

Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information

⬤Check your minutes used (depending on your Sprint PCS service plan)

⬤View and pay your bill

⬤Make your life easier by enrolling in Sprint PCS online billing and automatic payment

⬤Purchase accessories

⬤Shop for the latest Sprint Power Vision phones

⬤View available Sprint PCS service plans and options

⬤Learn more about Sprint Power Vision and other great products like Sprint PCS Picture Mail, games, ringers, screen savers, and more

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤Dial on your wireless phone

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers).

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

Setting Up Service

Section 1A: Setting Up Service

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Samsung A900M manual Getting Help, Reaching Sprint Customer Service

Contents

Sprint Power VisionSM Phone A900M by Samsung ZE23.05LMa900MUI061306D6 Table of Contents 2E. Managing Call History 2C. Setting Your Phone’s Security2F. Using Contacts 2D. Controlling Your Roaming Experience 2H. Using Your Phone’s Voice Services 2G. Using the Phone’s Scheduler and Tools2I. Using the Built-in Camera 3A. Sprint PCS Service Features The Basics Sprint PCS Service Features2J. Using Your Phone’s Built-in Media Player 2K. Using Bluetooth Wireless Technology 4A. Important Safety Information Safety and Warranty Information3C. Sprint Power Vision 3D. Sprint PCS Voice CommandPage Welcome and thank you for choosing Sprint Welcome to Sprint Your Phone IntroductionPhone Guide Iii Your Phone’s Menu Applications ThemesRingers Screen Savers Voicemail Chat & Dating Premium Msg Settings Memo Pad World Time Voice Service Voice MemoBluetooth Planner Alarm Clock Fun Tools Vii My Albums Order Prints PictBridge Print Settings and InfoViii Find Add New Entry Speed Dial #’s Group My Name Card ServicesDisplay Set Foreground Text Entry Sounds Ringer Type Xii Xiii Power VisionVoice Service Security Launch Pad RoamingXiv Right Key Others Phone Info BluetoothXvi Getting Started Page This Section Setting Up ServiceSetting Up Service Setting Up Service To unlock your phone, follow these easy steps Getting Started With Sprint PCS ServiceDetermining if Your Phone is Already Activated Unlocking Your Phone To set up your voicemail Setting Up Your Voicemail Account Password Voicemail Password Sprint PCS Account PasswordsSprint PCS Vision or Sprint Power Vision Password Getting Help Reaching Sprint Customer Service To call Sprint To access automated invoicing informationReceiving Automated Invoicing Information Sprint To access Sprint Operator Services Sprint Operator ServicesPage Your Phone Page Phone Basics Your Phone The BasicsYour Phone The Basics Front View of Your Phone Key Functions Your Phone The Basics Viewing the Display Screen Your Phone The Basics Phone Basics Your Phone The Basics Phone Basics Features of Your Sprint Power Vision Phone Phone Basics To turn your phone on Turning Your Phone On and OffTurning Your Phone On Turning Your Phone Off Battery Capacity Using Your Phone’s Battery and Charger To remove your battery Installing the BatteryRemoving the Battery To install the Li-Ion battery Using the Travel Charger Charging the BatteryTo use the travel charger provided with your phone UL Certified Travel Adapter Selecting Menu Items Navigating Through Phone Menus To go to the previous menu To return to standby modeDisplaying Your Phone Number Backing Up Within a Menu Holding Your Phone Making and Answering Calls Making Calls To make a call using your keypad Dialing Options To answer an incoming call Answering Calls Missed Call Notification Answering a Roam Call With Call Guard EnabledTo disconnect a call when you are finished To display a Missed Call entry from standby mode Calling Emergency Numbers To exit Emergency mode In-Call Options End-of-Call Options Saving a Phone Number To save a number from standby modeSelect New Entry or Existing Entry and press Dialing and Saving Phone Numbers With Pauses Finding a Phone NumberTo find a phone number Plus + Code Dialing To make a call using Plus Code DialingTo dial or save phone numbers with pauses To use One-Touch Dialing for speed dial locations Using Speed DialingDialing From the Contacts List To dial directly from a Contacts entry To change the character input mode Selecting a Character Input ModeEntering Text To enter a word using T9English Text Input Entering Characters Using T9 Text InputVoiceMode To enter characters by tapping the keypad Entering Characters by Tapping the Keypad To enter numbers Entering Numbers, Symbols, Smileys, and Preset MessagesTo enter symbols To enter preset messages Controlling Your Phone’s Settings Controlling Your Phone’s SettingsYour Phone’s To select a ringer type for voice calls Sound SettingsRinger Types Selecting Ringer Types for Voice Calls Selecting Ringer Types for Scheduled Events Selecting Ringer Types for MessagesSelecting Ringer Types for Roam Ringer Key Tone Level Selecting a Key ToneKey Tone Length To adjust your phone’s volume settings Adjusting the Phone’s Volume Settings To activate Silence All To enable or disable alert soundsAlert Notification Silence All Changing the Text Greeting Display SettingsChanging the Backlight Time Length To change the display images on main LCD To adjust the display’s contrastChanging the Display Screen Changing the Brightness Changing the Font Color Changing the Phone’s Menu StyleChanging the Dialing Font To select a dialing font Select Menu Settings Display Dialing FontChanging the Foreground Alternative Dialing Fonts To enable your phone’s Location feature Location Settings Select Menu Messaging Settings General Message Alert Messaging SettingsSetting Message Alerts To hear an alert when you receive a new message To automatically delete read messages Managing Preset MessagesTo edit or delete a preset message Adding a Customized Signature Select Menu Settings Others Airplane Mode Airplane ModeTo add a new preset message To set your phone to Airplane Mode To turn TTY Options on or off TTY Use With Sprint PCS Service Updating Phone Software To update your phone To assign your shortcut key Phone Setup OptionsFavorites Display Language Select Menu Settings Others Call Setup Call Answer Call Setup OptionsCall Answer Mode To set call answer mode To set up abbreviated dialing Auto Answer ModeTo set Auto Answer mode Select Menu Settings Others Call Setup Auto Answer Making an Abbreviated Dial Call To access Contacts MatchSelect Menu Settings Others Call Setup Contacts Match Contacts Match Restriction To access call restrictionSelect Allow all, Contacts Only, or Special# Only and press Downloading Themes Customizing the User InterfaceTo download an available theme to your phone Changing Display Themes Select Menu Settings Display Set ThemeTo change the display themes Page Setting Your Phone’s Security Setting Your Phone’s Security Locking Your Phone Accessing the Security MenuUsing Your Phone’s Lock Feature To access the Security menu Unlocking Your Phone Calling in Lock ModeLocking Pic/Video To change your lock code Lock ServiceLocking Voice Services Changing the Lock Code Select Special # Using Special NumbersLocking Sprint Power Vision To add or replace a special number To erase all downloads Erasing My ContentErasing Contacts To erase all the names and numbers in your Contacts To erase all pictures and videos Resetting Your PhoneTo reset your phone Erasing Pic/Video To disable Sprint PCS Vision services Enabling and Disabling Sprint PCS Vision ServicesTo enable Sprint PCS Vision services Roaming Controlling Your Roaming ExperienceControlling Your Roaming Experience Recognizing the Roaming Icon on the Display Screen Understanding RoamingRoaming on Other Digital Networks To check your voicemail while roaming Checking for Voicemail Messages While Roaming Select Menu Settings Roaming Set Mode Setting Your Phone’s Roam ModeSet Mode To set your phone’s roam mode To place roaming calls with Call Guard on Using Call GuardSelect Menu Settings Roaming Call Guard To turn Call Guard on or offPage Call History Managing Call HistoryManaging Call History To view a Call History entry Viewing History Call History Options To place a call from Call History Making a Call From Call History To save a phone number from Call History Saving a Phone Number From Call History To erase Call History Prepending a Phone Number From Call HistoryErasing Call History To prepend a phone number from Call History Using Contacts Using ContactsContacts To add a new entry Adding a New Contacts EntrySelect Menu Contacts Add New Entry Shortcut Select Menu Contacts Find Finding Contacts EntriesFinding Names To find Contacts entries by name To find entries designated as part of a group Finding Speed Dial NumbersFinding Group Entries Select Menu Contacts Speed Dial #’s Contacts Entry Options To edit an entry’s phone number Adding a Phone Number to a Contacts EntryEditing a Contacts Entry’s Phone Number To add a phone number to an entry Assigning Speed Dial Numbers To select a ringer type for an entry Editing a Contacts EntrySelecting a Ringer Type for an Entry To make changes to an entry To dial a service from standby mode using your keypad Dialing Sprint PCS ServicesTo dial a service from your Contacts Select Menu Contacts Services 100 101 Scheduler & Tools 102 Using Your Phone’s SchedulerAdding an Event to the Scheduler To add an event 103 Event Alerts Viewing Events Event Alert MenuGoing to Today’s Scheduler Menu To erase a day’s scheduled events Using Your Phone’s Alarm ClockTo use the alarm clock Erasing a Day’s Events 106 Minutes, 10 minutes, 15 minutes, or 20 minutes To delete saved notes Using Your Phone’s Memo PadTo compose a note To read a saved note Mass Storage Using Your Phone’s ToolsConnect to PC 109 Using the CalculatorTo use the calculator Select Menu Tools Calculator Select Menu Tools Planner Task List Task List110 111 CountdownWorld Time To view the time in over 38 different locations 112 Using Your Phone’s Voice Services 113 Voice Services To activate voice recognition Using Voice-Activated Dialing114 Voice Launch Using Call Name or #Calling Contacts Entries Calling Phone Numbers Digit Dialing Calling Nicknames116 Adapting Digit Dial Using Your Phone’s Voice Services 117Tips for adapting Digit Dial To adapt Digit Dial to your voice Menu Settings Voice Service118 Using Your Phone’s Voice Services 119 Using Choice ListsResetting Digit Dial Adaptation To enable or disable choice lists for Digit Dial To launch an email message Using Send Email Name120 Using Your Phone’s Voice Services 121 Using Send Text NameTo launch a text message To see a list of possible destinations Using Lookup NameUsing Go To App To use Lookup Name Using Your Phone’s Voice Services 123 Using Check ItemTo see and hear status information 124 Signal StrengthBattery Coverage Adapting VoiceMode Menu Settings Voice Service VoiceModeUsing Your Phone’s Voice Services 125 VoiceMode Recording Voice Memos Managing Voice Memos Erasing Voice Memos Voice Memo Options 128 Using the Built-in Camera 129 Using the Built-in CameraCamera To take a picture with the phone open Taking Pictures130 To create your Sprint PCS Picture Mail password Creating Your Sprint PCS Picture Mail PasswordUsing the Built-in Camera 131 Settings.. to select Resolution, Quality, Shutter Sound Camera Mode Options132 Setting the Camera Self-timer Setting the Flash To use the zoom Selecting Camera SettingsUsing the Zoom To select your camera settings Viewing Your Camera’s Status Area Display Using the Built-in Camera 135 136 Storing PicturesPhone Folder To review your stored pictures in the In Phone folder Phone Folder Options Using the Built-in Camera 137 138 Recording VideosTo record a video Select Menu Pictures Camcorder Using the Built-in Camera 139 Video Mode Options Setting the Movie Light Selecting Video SettingsSetting the Camcorder Self-timer Using the Built-in Camera 141 To send pictures from the In Phone folder Storing VideosSending Sprint PCS Picture Mail Sending Pictures From the In Phone Folder Using the Built-in Camera 143 144 Sending Pictures From MessagingTo send pictures from the Messaging menu Select Menu Messaging Send Message Picture Mail Managing Sprint PCS Picture Mail Using the Sprint PCS Picture Mail Web SiteTo access the Sprint PCS Picture Mail Web site Using the Built-in Camera 145 To view your online pictures from your phone Managing Online Pictures and Videos From Your Phone146 To upload pictures Using the Built-in Camera 147Uploading Pictures Downloading Your Online Pictures 148 Accessing Online Picture Options From Your Phone Using the Built-in Camera 149 To access your online Albums options from your phone Select Menu Pictures PictBridge Print Printing Pictures Using PictBridgePrinting From Your Phone To use PictBridge to print pictures from your phone Using the Built-in Camera 151 4x6 Default 152 Settings and InfoTo access the settings and info menu Select Menu Pictures Settings and Info Media Player Using Your Phone’s Built-in Media Player153 154 Your Multimedia Channel Options 155 Accessing Your Media Players Channel ListingsTo access your media player and Channel Listings Select Menu Media Player To select and play a media clip Playing a Video or Audio Clip156 Are the videos that Im viewing live videos? Multimedia FAQs157 158 How can I cancel service if I decide I dont want it? 159 160 Using Bluetooth Using Bluetooth Wireless TechnologyUsing Bluetooth Wireless Technology 161 To turn Bluetooth off Turning Bluetooth On and OffBluetooth Status Indicators To turn Bluetooth on To set a Bluetooth name for your phone Using the Bluetooth Settings MenuBluetooth Settings My Bluetooth Name To access the Bluetooth Settings menu 164 Bluetooth Settings VisibilityBluetooth Settings My Bluetooth Address To display your phone’s Bluetooth address Using Bluetooth Wireless Technology 165 Bluetooth Profiles Paired Devices Pairing Bluetooth DevicesWaiting for Pairing To pair your phone with another Bluetooth device To transfer files Select Menu Tools BluetoothUsing Bluetooth Wireless Technology 167 Exchange FTP folder 168 Sprint PCS Service Features 170 Sprint PCS Service Sprint PCS Service Features Basics171 172 Using VoicemailSetting Up Your Voicemail Voicemail Notification 173 New Voicemail Message AlertsTo call your voicemail To display your Missed Log Select Menu Messaging Voicemail Call Voicemail Using One-Touch Message AccessUsing a Phone Other Than Your Phone to Access Messages Retrieving Your Voicemail Messages 175 Using Expert ModeVoicemail Options Voicemail Button Guide 176 Setting Up Group Distribution ListsTo turn Expert Mode on or off Sprint PCS Callback Voicemail-to-Voicemail Receipt Request Voicemail-to-Voicemail MessageVoicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Extended Absence Greeting Continue Recording178 179 Clearing the Message IconVoicemail Menu Key To clear the icon from the display screen 180 181 Using SMS Text MessagingComposing SMS Text Messages To compose an SMS Text message 182 Accessing SMS Text MessagesTo read an SMS Text message To reply to an SMS Text message 183 Using Preset MessagesTo add and/or edit preset messages Select Menu Messaging Settings General Preset Messages Activating SMS Voice Messaging Using SMS Voice MessagingPlaying an SMS Voice Message To compose an SMS Voice message Composing SMS Voice Messages185 To reply to an SMS Voice message Using Caller IDAccessing SMS Voice Messages To play an SMS Voice message 187 To switch back to the first callerResponding to Call Waiting To respond to an incoming call while you’re on a call To make a Three-Way Call Making a Three-Way Call188 189 Using Call ForwardingTo activate Call Forwarding To deactivate Call Forwarding 190 Sprint PCS Vision Sprint PCS VisionSprint PCS Vision 191 192 Sprint PCS Vision Applications Sprint PCS Vision 193 Your User NameFinding Your User Name To find your user name To launch a Sprint PCS Vision connection Vision ConnectingLaunching a Sprint PCS Vision Connection Sprint PCS Vision Home Sprint PCS Vision 195 To change your Net Guard settingsSelect Menu Settings Power Vision Net Guard Net Guard Softkeys Navigating the Web196 Selecting Scrolling To go back one Going BackGoing Home To select links Message Types Accessing MessagingAccessing Sprint PCS Mail Sprint PCS Messaging To access email providers from your phone Accessing Additional Email Providers200 To access instant messaging clients from your phone Accessing Instant MessagingSprint PCS Vision 201 202 Accessing Wireless ChatroomsTo access a chatroom from the browser Select Menu Messaging Chat & Dating Jumbuck Chat & Flirting Sprint PCS Vision 203 Accessing the Download MenusTo access the Sprint PCS Vision download menus Select Menu My Content 204 Selecting an Item to DownloadDownloading an Item To download a selected item To access My Content Manager Using My Content ManagerSprint PCS Vision 205 206 To download purchased content from My Content Manager Sprint PCS Vision 207 Using the Browser MenuWeb Exploring the Web To open the browser menu Opening the Browser Menu208 To create a bookmark Sprint PCS Vision Accessing a BookmarkTo access a bookmark Creating a Bookmark Restarting the Web Browser Deleting a BookmarkGoing to a Specific Web Site Reloading a Web Sprint PCS Vision 211 Sprint PCS Vision FAQsTo restart the Web browser Select More Restart Browser 212 When is my data connection active?When is my data connection dormant? Can I sign out of data services? Sprint Power Sprint Power VisionSprint Power Vision 213 Enabling Sprint Power Vision Getting to Know Sprint Power Vision214 Exploring the Sprint Music Store Accessing the Sprint Music StoreTo access the Sprint Music Store Sprint Power Vision 215 216 Backing Up Your Downloaded Music Files Sprint Power Vision 217 Accessing the Music PlayerPlaying Music From the Sprint Music Store 218 To initialize your phone’s On Demand service Personalizing Your Service With On DemandInitializing Your On Demand Service Accessing On Demand Information To access Movies information using On Demand To access News information using On Demand220 Sprint Power Vision 221 222 Using Your Phone as a ModemSetting Up a Data Connection With Your PC To set up your phone-to-PC data connection Sprint Power Vision 223 224 Voice Command Sprint PCS Voice CommandSprint PCS Voice Command 225 It’s Easy to Get Started Getting Started With Sprint PCS Voice Command226 Creating Your Own Address Book Sprint PCS Voice Command 227 To make a call with Sprint PCS Voice Command Making a Call With Sprint PCS Voice Command228 To access information using Sprint PCS Voice Command Accessing Information Using Sprint PCS Voice CommandSprint PCS Voice Command 229 230 Safety and Warranty Information 232 Important Safety Important Safety InformationImportant Safety Information 233 234 General Precautions Important Safety Information 235 Maintaining Safe Use of and Access to Your PhoneFollowing Safety Guidelines Using Your Phone Near Other Electronic Devices 236 Restricting Children’s Access to Your PhoneTurning Off Your Phone Before Flying Turning Off Your Phone in Dangerous Areas Disposal of Lithium Ion Li-Ion Batteries Caring for the BatteryProtecting Your Battery Important Safety Information 237 Body-Worn Operation Knowing Radiofrequency SafetyRadiofrequency RF Energy Understanding How Your Phone Operates Owner’s Record Important Safety Information 239 240 Phone Guide Proprietary Notice Important Safety Information 241 242 Warranty Manufacturer’s WarrantyManufacturer’s Warranty 243 244 Manufacturer’s Warranty Manufacturer’s Warranty 245 246 Manufacturer’s Warranty 247 248 Index IndexIndex 249 Index 250 251 Index 252